Old Town LX Suites

First we noticed that there was a pretty bad smell in the room. Also the shower was leaking through the vent what made the whole bathroom soaking wet after showering. They told us someone would come and fix it but no one did. We asked for extra towels to use for the floors, which the cleaning lady brought in to our room at 1 am while we were sleeping. It was a really weird and scary because she stood in our room talking for 5 minutes while we were laying in our bed, just waking up confused and another lady she brought in just sat on the couch. The day after she came for the second time in our room without knocking. We didn’t feel safe at all after that happening.

Perfect situated. Nice style of the flat and easy check in. Unfortunately the bed had a kind of protection topper out of plastic which made sleeping very bad. Even with low temperature everyone of us was sweating every night. Just because of the bed I would book the apar**ent again.

The staff was nice but the room didn’t look like on the pictures. It was in the basement without sun light or view and it had a strange smell. Moreover, you can hear all night the noises from the streets and bars in the neighbourhood. Nevertheless, it’s sufficient for two nights and close to the center.

Located in a historic part of Lisbon close to two metro lines and the waterfront. The apar**ent had everything I needed and housekeeping was great.

I used ******* to book three nights at Old Town Lx Suites in August 2022. When I made the booking, I selected "Deluxe Double Room" with king-size bed. I selected that room based on the description and the photo, which showed a clean and spacious room with a king-size bed, nice furniture, and two floor-to-ceiling windows that let in a lot of light. When I actually arrived in Lisbon, however, I was put in a completely different room: small, shabby, not a king-size bed, no nice furniture, and no floor-to-ceiling windows. Thinking it was just a mixup, I contacted the proprietor and explained that I'd been put in the wrong room. Instead of fixing the issue, the proprietor offered various nonsensical explanations, including that the photos on the website were mixed up and that the booking was somehow different on their end than it was on my end. (But my booking also included a *description* of the room, which was completely different from the room I was given; and anyway, it's fraudulent to advertise a room using the wrong photos; so none of this made sense). Long story short, I booked a nice room and was put in a different, shabby room, and the guesthouse did nothing to fix the problem. Whether it was an innocent mistake on their end or just a scam, I don't know, but I bore the burden. The room also had issues: the top hinge on the patio door was broken, so the door kind of fell in; one of the toilet flushes did not work well; bed was hard; flies on patio. Caveat emptor.

the entrance to the apar**ent smells like urine

Property is a scam. Should be removed from *******. They took my payment and attempted to contact them multiple times and they never responded. 0 stars complete negative experience and unprofessional business all around. Stay away!!!

they stole my deposit, they said that would give it back 1 month after I left the place, and then never answered the emails again. THIEVES!!! Already one year later almost and never an answer from them!!! Horrible!!! please don't get caught on this!!!

So me and my friends wanted to visit Lisbon for a week and we found this hotel.. by the pictures we tought it would be a very nice stay with comfy beds and everything clean… well that’s not the occasion. The beds were like rocks the shower was full of mold. That’s the first thing! Second of all we booked room 107 for 4 person, we arrived at the hotel and the cleaning service didn’t even know we were coming that day.. so we ended up with 2 rooms. Room 107 and 104 in room 107 was the mold in the shower and not clean at all!! Room 104 smelled like there was a dead body inside + full of mosquitoes… we slept one night in this way, the day after the owner called and said we could have room 106 we were happy about that but it was mean’t for a replacement with room 107 and not room 104.. by the end the owner made a double reservation with room 107… i would not recommend this hotel at all, we all had the worst nights in our lives… you better look for a little more expensive but much better hotel!!!