Raffles Hainan Clear Water Bay

Upon our arrival we received a warm welcome and excellent guidance to the whole resort area and facilities. Our personal room manager Diana was helpful 24/7 in any detail or assistance we needed. At first, our room had a humidity smell coming from some furniture ( kinda normal due to the climate there ) so she offered us a room upgrade to the Junior suite which was fabulous. The restaurant and breakfast area were clean and with a nice variety of choices. All the hotel’s staff were very kind and attentive. The location was very peaceful and convenient as you can reach Haitang bay and Wanning within 40-50 minutes of driving. Closing up, its been a fabulous experience and pleasure to stay at Raffles Hainan. We’ll go there for sure on our next holiday.

酒店非常漂亮，設施非常完善，房間陽台門打開面對着大海，美麗的風景盡收眼底。到了酒店有種賓至如歸的感覺，特別是酒店配備了管家，有什麼都可以找管家，管家的服務非常好。酒店的早餐，比較豐富，點贊。

歷時五年再次入住這家酒店 ，體驗感竟然比五年前還要好，家人都很開心🥳，特別要強調的是管家小哥哥劉偉臣的服務態度和敬業精神是值得表揚以及學習的，總之下次還會繼續入住這家酒店～

剛到海南這天氣説實話真的不太理想大風大雨的，雖然是臨時來的清水灣萊佛士但是在這裏刷新了我對酒店的認知，第一次覺得酒店服務可以這麼好，剛來的時候是晚上了當時下特別大的雨去前台時我們是沒有提前訂房想先看看房型在訂房的，前廳顏金玉Diana小姐姐立馬安排人帶我們去看房，還特別耐心的給我介紹酒店的房間和酒店的一些設施設備，在回房間的路上她也一直在熱情的跟我們聊天，當她知道我是一個SPA重度愛好者後第一時間幫我預約上了SPA真的是太貼心，送我們回到房間後她考慮到晚上大雨天我們不好拿外賣也是她一個人幫我們把外賣行李送過來的，雖然我們衹住了一個晚上，但是她的服務是在別的酒店所體驗不到的，她是一個會為我們着想的好管家，同時也是一個特別可愛熱情的小仙女，如果下次還來我一定還要Diana做我的管家。

整個酒店是亞熱帶風情，感覺像是來到了東南亞度假。房間比較面積比較大，比較安靜，國慶期間人不算多。房間海景視覺效果一般，前廳部劉星雨服務不錯，非常熱情

國慶節假期入住這家酒店 一個具有東南亞亞熱帶風格的酒店 建築呈V字型佈局 擁抱清水灣最好的沙灘🏖️ 這裏椰樹環繞 綠草如茵 酒店所屬沙灘近在咫尺 晨起觀日出海邊踏浪 夕陽西下沙灘旁自助燒烤 游泳池中嬉戲玩耍 陽台聽雨打芭蕉……長長的連廊 寬敞的音樂吧 一切都讓人流連忘返 下次入住一定選擇海景房 還有漂亮文靜的女生劉星雨做服務管家

第一次來清水灣 是因為在西安認識了一位可愛的小姑娘呂琳lynn。她來萊佛士酒店在餐廳工作。因為這個緣分吧 開啟了本次的旅行。出發前lynn很細心的幫我做攻略，介紹房間。還特意和管家Curry劉偉臣一起在門口接我。彷彿千里之外見到的親人，特別美好。酒店頗有峇里島的南洋風格建築，十一長假期間也覺得很幽靜舒適。泳池房超級nice，夜晚還可以一家人在泳池夜遊。專門預訂了沙灘BBQ 食材很豐富，味道也美味。看着夕陽餘暉，靜聽海浪拍岸別有一番風味。感謝Lynn的行程設計和提前安排，感謝 Curry在三天入住期間細心的照顧，每天都會發訊息詢問是否有需要幫忙的事宜，對客人消息回覆及時周到。最後㊗️親愛的Lynn在這裏工作愉快，生活幸福…

The raffles Hainan is fabulous. I really love it’s location right next to the beautiful white sand beach. I also appreciate it is a little further out of Sanya making it very quiet and relaxing. The service is exceptional. Upon checking in we were greeted by Joe, who spoke perfect English and invited us to connect on wechat so he could take care of whatever we needed. Whenever my friends and I needed something arranged or delivered, Joe was on top of it. He is exceptional at his job. We also had massages at the Raffles spa. The service and experience were relaxing and beautiful. My room was spacious with a great view of the ocean. The food is great with both western and Chinese options. There are also 2 pools to relax beside, both with beautiful and clear blue water. Also, the pools were not that crowded, allowing you lots of privacy and room. I’d highly recommend The Raffles Hainan. 5 star service, location, and experience.

真是太感謝管家（劉星雨）的貼心服務了，還不知道現在住酒店竟然能一對一24小時服務 ，隨時在線，讓我這一個人的旅行也顯得不那麼孤單！