I sent the email below to Jan Harmsgat management 2 days after our stay and still have not even had a role or acknowledgement of our experience. Dear all, We have just returned to Cape Town after a road trip around the Western Cape that included a 3 day stay at Jan Harmsgat and thought that I would share with you what a disappointing experience it was. In comparison, the other two venues that we stayed at were simply levels above the experience that Jan Harmsgat provides at very similar price points. We have travelled extensively in our 20 years in Cape Town and Jan Harmsgat was one of the most disappointing experiences and cases of “over promising and underdelivering” that we have ever experienced. I understand that the 2 ½ years of the Covid pandemic has been tough for the hospitality and travel industry, but if you have been unable to maintain your properties and resources to deliver on a claimed “5 star” guest house then you should not promote it as such and you should certainly not be delivering an experience that leaves customers feeling cheated. By way of example during our 3-day stay: We had selected a room ( suite 9 ) that is presented on your website as a “superior” suite and the most expensive option available, which was why we chose it. However, the room faces directly towards the main Route 60 road and suffers from 24-hour traffic noise that is completely unacceptable. In my view, you are doing your business more harm than good by putting guests in to the 2 suites that face the main road. The fact that your staff started apologising before we had even entered the room says a lot that this is an issue known by you but you persist with misleading marketing. The entire guest house felt tired and mis-managed: On our first night, branches from over-hanging trees were constantly blowing against the roof keeping us awake (when the traffic wasn’t!) – it was an easy 30 min job for the staff to cut the trees the next day – but why wasn’t this done already? The room was ‘shabby” at best, probably priced at about double what it should be, with minor points that would be easy to fix, the small coffee plunger was damaged to the coffee was full of grounds, the blind on the door was falling off, the tiny bathroom has a cheap, wooden sliding door, the small seating area outside the room (and all the other rooms) was messy and covered in fallen leaves that hadn’t been swept for weeks, the outside path to our room was covered in Hadeda droppings which had obviously accumulated over a period of time etc etc The gardens were unkempt, outside the rooms in the house is a great area of garden but it has completely been abandoned and unmanaged. The concrete paths are broken with no lighting at night to show the breaks and cracks. You have restaurant staff that were incapable of making a decent coffee The one saving grace is the restaurant food & service and your non-management staff, especially Leandra, were excellent but shouldn’t have to co
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