Club Mykonos Langebaan

We booked Kaliva 595 through Lekkerslaap. On arrival we were not booked in on the system and Mykonos had no information regarding our stay although we booked and paid Lekkerslaap in advance. The staff at Lekkerslaap, Agent Roxanne sorted it out swiftly and contacted me to confirm that everything was sorted at reception. I still feel that it all should have been confirmed via Lekkerslaap as they did the booking and I paid them. Club Mykonos was really nice, the Kaliva was clean. The safety was a problem as we couldn't leave windows open at night as it has no burglar bars and the one window in the lounge opens up onto someone else balcony who can easily climb through our window on the top floor. We were also not informed that we need to take a tag with us to enter the pool area and the indoor pool area. We had to pay R50 for a swimming cap at the indoor pool as you are not allowed to swim without a cap. Information we wished we knew as we could have brought our own swimming caps with. The staff is very friendly and helpful even the cleaning staff. We were assisted with a porter to carry all our luggage from the top floor to the car. Very efficient. Kaliva 595 is close to the conference area so work groups were booked there and partied till early hours of the morning, drinking and shouting right outside our kaliva. They were a very rowdy crowd - about 300 people that attended the conference - both nights we were there. We were told it's regularly booked and full. So it can be noisy at times. The kaliva gets cleaned every day but they don't refill the toilet paper or the coffee and tea. So good to bring extra with you. The facilities are good and clean and the restaurants such as Dockside at the marina had good food at affordable prices. Bear in mind the kaliva is on the top floor so a lot of stairs to climb. We were not aware of this and my elderly friend struggled to get up and down the many stairs. There is also Tuks Tuks to take you around the property - it's R10 per person. We just used our car to get to the casino or to the indoor pool. We walked to the beach and outdoor pool. The restaurants is 2min away. There is also a cafe on the premises that is open till 10pm. If you want to braai rather buy your meat from the shops at the mall that is 5min away. The meat is not a wide variety and it doesn't look very tasty. Other things to buy like milk, water, sweets etc is convenient. The grounds also has a tennis court, squash, spa, putt putt and other sporty amenities. The highlight is the private beach, the outdoor pool, the indoor pool, the restaurants that were so close as well as having the mall 5min away. There is a designated parking spot but hauling your luggage pass the shop and up the stairs is a mission. Reception staff is very helpful, you dial 5 and you can make a request and they will try to accommodate you.

This was by far the most expensive single night stay of our 2 week South African holiday. Having lived in SA many years ago it was so exciting to take my family there to experience the unique concept in South Africa and perceived glamour. We were bitterly disappointed. It is neither prestigious nor value for the exorbitant price. It is still is a unique concept and the area is beautiful, however Club Mykonos is riding on its previous good standing and is now just tired, dirty and overpriced. The service from staff is excellent, both at check in and at restaurant, nothing to fault with the staff at all. The issue is that the whole complex needs to be renovated and cleaned. Walls are dirty and chipped, paving not uniform where botched repairs have been made, bird droppings on communal stairs and railings and refuse in bags lying in stairwells leaving food detritus where they have been dragged. Not a welcoming or hygienic environment. The unit we stayed in, whilst cleaners did the best they could, did not hide that the furniture was damaged, ingrained mould in bathroom tiles and the fact that it needed a good renovation. I wouldn’t recommend this to anyone until renovations have taken place.

We booked a Kaliva unit as two married couples with one infant. We have visited the resort on multiple occasions, for many years, and always received a topper to convert the twin beds into a queen sized bed - for a married couple to sleep in. We were not granted this service upon request but were instead met with an unpleasant manager and unpleasant staff. We were told that we could not get a topper because the unit is advertised for 2 adults and 2 kids. But there is a sign inside the unit that states max 4 adults and 2 kids. This is a double standard. When booking online we entered 4 adults and 1 infant. If this was not allowed then the site should have notified us - which was not done. We should also be able to choose specific units to avoid disappointment considering how expensive the rates have gotten. We had to fight to get proper service regarding our requests and eventually received linen to put across the two beds 3-4 hours after check in. This linen did not serve its purpose at all, as you can imagine, and we ended up sleeping separately as a married couple. We called multiple times to reception for the linen as the staff kept bringing up everything else we requested except the linen. We also requested drying up clothes, which was not present in the kitchen. There was also no sponges to wash up with when needed. We also requested a cot for the infant which was completely unsuitable. It was a cot for a toddler, so it was too deep for the infant and a safety hazard. The toddler cot was subsequently not used. The staff who brought it up, as well as the staff who brought the linen, were unpleasant and grumpy and did not greet us back when we greeted them upon entry. The unit itself is not located accessibly, especially for a new mom and dad travelling with their infant child, along with prams and baby bags. She had undergone a c-section a month ago and was not assisted in reaching the unit nor provided a unit that was more accessible as per our request. The unit also needs some TLC as finishes are sub-par. The bedrooms do not have fans and considering the heat in the west coast, this is an oversight on behalf of the resort. A portable fan was requested but we could not be assisted in that regard. Ultimately, our experience was a waste of money and incredibly disappointing. Especially considering that we and our families have been visiting club Mykonos for years, my husband and I even got engaged here. The resort failed us in terms of their service. We will be leaving a review on other platforms as well as telling our families about our unpleasant experience. I do hope the level of service improves, otherwise the resort is not be worthy of being called a premium 4 star resort. It can also not be called a family resort location, given that there are no changing tables in the unit nor in the male bathrooms. Men change diapers too

The reception is friendly and hospitality is top notch. The daily cleaning staff helps to make the stay enjoyable. The units needs a facelift for maintenance as it looks a bit rundown and neglected. The pool is clean and noise is well managed, although neighbours can be loud when returning at night. Remember to close the curtains for privacy!

Great family holiday destination. Reasonably priced. Lots of activities for whole family. Easy beach access. Marina apartments are most modern and extremely good location. Far enough from the action to not be bothered by the noise, but not so far that you cannot walk. Shopping mall is walking distance away for groceries and other essentials. Easy drive from Cape Town.

The resort is beautiful, the views from the main bedroom and balcony are amazing, despite this I had a terrible experience as my husband and I got terrible bed bugs, after complaining they did change the linen and mattress but it was too late as the Damage was already done and ruined the balance of my holiday.. the cleaning supervisor and lady with her are very dishonest, they took my son's phone while I was in the unit, I put the phone on the shelf infront of the safe and 2 mins it was gone, after I straight out told them they took it and demanded it back , at some point they put it right at the top of cupboard behind blanket, after the attendants searched and could not find it and I mentioned there is tracking and I just need time to figure it out , they panicked, I tracked it using family link manager and rang it , it was put back right at the top of the cupboard behind the blanket in the corner.. lucky for the tracking or would have not found it...the bed bugs though was the worst , immediately when my husband and I both woke up with it I wanted to leave immediately and did not want to stay on, if I had alternative bookings I would have left immediately but I did not have for that dates and only after.. it ruined my entire stay and holiday since it took very long to go away and I could not even enjoy my stay due to this.. I did get an apology but unfortunately the damage was already done.. The resort itself is beautiful and the unit is very spacious, views are fantastic from the unit.. just a pity my explanation was bad