4 Chome-1-4 Asahidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0095, JapanLihat Detail Hotel
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Ulasan Tamu tentang Hotel Villa Fontaine Kobe Sannomiya
9.1/10
Great
304 ulasan
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Ulasan terverifikasi
Location9.2
Amenities8.9
Service9.1
Cleanliness9.1
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All reviews(304)
Positive reviews(295)
Reviews with photos/video(78)
Friendly staff(63)
Awesome rooms(55)
Near shopping area(41)
Easy to get around(35)
Convenient for shopping(34)
Great value for money(22)
Would stay again(9)
Perfect for business trips(8)
Negative reviews(9)
Guest User
Run Of House
Check-in Mar 2025
Family
1 ulasan
3.5/10
Diposting pada 23 Apr 2025
DO NOT STAY IN THIS HOTEL. Dusty table, narrow space, low quantity mattress and the check out time is rediculous early (9am). Btw there's weird sound like someone kept touching plastic at midnight, scary as hell.
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.
We are very sorry that we were unable to provide you with a satisfactory stay.
We would like to sincerely apologize for the inconvenience caused during your stay due to the poor cleaning of the room and the hard mattress.
Also, the normal check-out time at our hotel is 11:00, but if you book the short stay plan, the check-out time will be 9:00. Thank you for your understanding in advance.
We understand that your stay this time may have left you with a low evaluation of the hotel's value. If there is another opportunity to provide our hotel's original services to you, we will not be discouraged by this and look forward to your reservation and stay with us again.
Villa Fontaine Kobe Sannomiya Manager
SuperBeeBee
Queen Room
Check-in Okt 2024
Family
13 ulasan
10.0/10
Outstanding
Diposting pada 2 Des 2024
Great location near Sanomiya train station with lots of food nearby. Also have a supermarket and daiso nearby. The place also provide happy hour wine and snacks like candy and pancake. Kids love it.
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.The hotel's location is within walking distance of all train lines, which has earned it praise from many guests.Our hotel has a Happy Hour every day for three hours only from 5pm. We are very pleased to hear that you enjoyed the wine and sweets we offer.We will continue to strive to improve our services, so we look forward to seeing you again. Thank you very much for your stay.Villa Fontaine Kobe Sannomiya Manager
Guan Soon Teoh
Comfort Double
Check-in Mar 2025
Business travelers
42 ulasan
8.5/10
Very Good
Diposting pada 24 Apr 2025
Very helpful frontdesk who let us checkin early when she could find an available room.
The 2 hours noon snack and refreshment, and the 3 hours evening cocktail was a nice touch.
With the reasonable rate and convenient location, it is a gem.
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.
At our hotel, we have a lounge on the 5th floor where we offer a variety of soft drinks, including coffee and tea, and we are pleased to hear that you enjoyed this service.
We are very pleased and grateful that you have not only praised our location and price, but also our front desk staff's hospitality.
We will continue to keep the customer's perspective in mind and strive to provide customer-oriented service.
If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Comfort Double
Check-in Mar 2025
Solo travelers
3 ulasan
8.0/10
Very Good
Diposting pada 13 Apr 2025
Room is spacious; a bit old though. Location is convenient if you are taking JR, Portliner or even bus. Happy Hour is the best part as they offer wide range of liquor, wine and snacks.
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We are very happy that you had a comfortable stay here. We hold a happy hour for three hours only from 17:00 to 20:00 every day. You can enjoy wine and snacks for free. We also have tables in the courtyard, so you can enjoy an open space. We are currently renovating the guest rooms one by one. We will strive to improve our service so that you will want to stay again. We look forward to welcoming you again if you visit Kobe again. Thank you.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Renewal Standard Twin Room - Non-Smoking
Check-in Mar 2025
Family
19 ulasan
6.0/10
Diposting pada 23 Apr 2025
Check in was complicated, the reception make us for long time even my reservation has been paid
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.
We are very sorry that it took you a long time to check in and we apologize for the inconvenience.
Our hotel has implemented a machine-based check-in method, but we will continue to strive to improve it in order to further simplify the process.
If you have another opportunity to come to Kobe, we hope you will consider staying at our hotel. Thank you for staying at Villa Fontaine Kobe Sannomiya.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Standard Double Room
Check-in Des 2024
Couples
15 ulasan
10.0/10
Outstanding
Diposting pada 1 Feb 2025
Great service especially the lounge service with coffee and tea. Close to station, will definitely stay again
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya.
We are very honored to receive your kind words about our hotel's service.
We are also very pleased to hear that you enjoyed the drink service in the lounge. As you mentioned, our hotel lounge is open from 12:00 noon to 11:30 pm, where you can help yourself to coffee, juice, tea, and more. You can also bring them to your room, which has been very well received by our guests.
We look forward to your reservation the next time you visit the Kobe area.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Renewal Standard Twin Room - Non-Smoking
Check-in Nov 2024
Couples
12 ulasan
9.5/10
Amazing
Diposting pada 5 Jan 2025
The location was ok. The same building also has supermarket which is easy to find something good and Japanese local fruits.
Tanggapan dari Properti: Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and appreciated having a supermarket in the same building. It's great to know that you could easily find good items and enjoy Japanese local fruits.
We hope to welcome you back for another enjoyable stay.
Best regards,
Villa Fontaine Kobe Sannomiya
Manager
Franky Ho
Superior Queen (3 Persons)
Check-in Nov 2024
Family
5 ulasan
10.0/10
Outstanding
Diposting pada 25 Jan 2025
The environment is good and just takes 5 mins walk to the JR station. The room condition is clean and spacious. It is great there is a bar offer unlimited wine and coffee during the evening period.
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.
We would like to thank you for your praise of the hotel's location. JR Sannomiya Station and other Sannomiya stations on all lines are all within walking distance. Please use it as a base for business or sightseeing.
Our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer.
We will continue to strive to improve our services, so we look forward to seeing you again. Thank you very much for your stay.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Run Of House
Check-in Mar 2024
Solo travelers
36 ulasan
10.0/10
Outstanding
Diposting pada 3 Apr 2024
The reception is at level 5 of the building. Location is really near the JR Sannomiya station and there’s a supermarket in adjacent building. They provide Kose face products and other amenities at the counter during check in, different types of teabags and drip coffee at the restaurant opposite reception (and even a wine dispenser machine). There’s a fun chess set outdoors beside the restaurant. The room is basic but big with a sofa inside, desk is a little small. Was initially disappointed with their check in time at 5pm but they allowed me to check in at 4ish and even brought my luggage to my room! Great service!
6/10
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya.
We would also like to thank you for taking the time to share your impressions of your stay with us. We are very honored to hear that we were able to help you have a better trip to Kobe.
As you mentioned, our hotel offers a wide variety of teas.
During happy hour, we also offer free wine and champagne. Did you enjoy your stay? If you visit Kobe again, please be sure to use our hotel. We look forward to seeing you again.
Manager, Villa Fontaine Kobe Sannomiya
Vickik
Renewal Standard Twin Room - Non-Smoking
Check-in Jul 2024
Travel with friends
6 ulasan
10.0/10
Outstanding
Diposting pada 27 Okt 2024
Great location, close to Sannomiya station. Small but clean room. Happy hour drinks is bonus.
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya.
Also, thank you for your continued patronage.
We are glad that you enjoyed your stay in our room.
We are very happy to hear that you were satisfied with our happy hour, where you can enjoy wine and other alcoholic beverages free of charge for 3 hours from 17:00 to 20:00.
In addition, all the staff will make further efforts to welcome our customers. Thank you very much for your time. We look forward to seeing you again.
Villa Fontaine Kobe Sannomiya Manager
Dong Ting
Standard Double Room
Check-in Jun 2024
Family
14 ulasan
10.0/10
Outstanding
Diposting pada 23 Jul 2024
Very convenient location to public transit terminals and stores/restaurants. Very clean with all necessities provided. Plus, free drink time each day to relax and enjoy your peaceful time after a day’s busy schedule. We used this hotel as a base for visit to Kobe, Himeji and Awaji Island
Tanggapan dari Properti: Thank you very much for using Villa Fontaine Kobe Sannomiya. We would like to thank you for choosing our hotel from among the many hotels available. We are honored that you complimented the location of our hotel. Our hotel is located about a 5-minute walk from Sannomiya Station, making it convenient for sightseeing. There are still many areas where we can't reach our goal, but we will do our best, so we appreciate your continued support. Thank you for taking the time out of your busy schedule to rate and post.
Hotel Villa Fontaine Kobe Sannomiya
manager
Guest User
Superior Twin Room
Check-in Mei 2024
Family
8 ulasan
9.0/10
Great
Diposting pada 25 Sep 2024
it was about a 10-minute walk from the train station but it was alright given the price. one downside would be that the entrance was a little hard to spot.
didn’t expect there would be free flow happy hour so it was definitely worth it
Tanggapan dari Properti: Thank you for staying at Villa Fontaine Kobe Sannomiya.
We apologize for any inconvenience caused regarding the hotel entrance. Our building is a commercial complex (combined stores), so there are multiple entrances on the premises. The hotel entrance is only on the west side of the building on the first floor.
Our hotel offers a three-hour Happy Hour every day from 5pm onwards. We are pleased to hear that you enjoyed the wines and soft drinks we offer.
We look forward to welcoming you again. Thank you very much for your stay.
Villa Fontaine Kobe Sannomiya Manager
Guest User
Standard Double Room
Check-in Apr 2024
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 14 Mei 2024
room is big and service is good, near to train stations and not far from shopping streets too
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya. We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay. Thank you for your compliments regarding our staff and breakfast. All the staff are very happy. If you ever come to Kobe again, please use our hotel. Hotel Villa Fontaine Kobe Sannomiya Manager。
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya.
We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay.
We are very happy to hear that you enjoyed your stay at our hotel.
All of our staff are looking forward to your next visit.
VillaFontaineKobeSannomiya
Mita
Kwok Hung
Run Of House
Check-in Des 2023
Couples
1 ulasan
8.0/10
Very Good
Diposting pada 15 Jan 2024
The decoration of room is aged and the lighting is dim. But, nice customer service and convenient location of the hotel.
Tanggapan dari Properti: Thank you very much for staying at Villa Fontaine Kobe Sannomiya.
We would also like to thank you for taking the time out of your busy schedule to share your feedback about your stay.
We hope you were able to relax and enjoy your stay.
We sincerely apologize for any inconvenience caused regarding the decoration and lighting.
We will share this within the company and consider it as an issue for future consideration.
All of our staff are looking forward to using your service again.
Villa Fontaine Kobe Sannomiya
manager