Hotel dekat EXIT Kelowna Escape Games, Kelowna

This is a newer hotel in Kelowna, right along BC 97 near the intersection with BC 33. The rooms are clean, and the hotel's enhanced pandemic protocols are evident - hand sanitizers in common areas. Breakfast is surprisingly not bagged, as in most hotels now because of the pandemic. It's set up more like a pantry, with sanitizers in the food counters. There's a pancake maker, which is a pleasant surprise since a lot of the hotels with breakfast no longer offer this breakfast favorite since the pandemic began. Service is very good as well.

Very good, because I participated in the event, a friend recommended the hotel to stay. The overall environment of the stay is very good, and the price booked on Ctrip is also better. Communication with hotel staff is also very smooth.

Great location and rooms were perfect. Breakfast was a bonus

There is some noise from Highway 97 at night. In the morning, there is noise from people walking on the same floor. It is very convenient to travel. The bathroom is small. Free water and coffee are provided at the front desk.

Let me talk about the advantages first: the hotel is in the most central location, you can go out to the waterfront park, swimming club, city hall, judges, theaters, and it is 5-10 minutes walking distance from various Internet celebrity restaurants. The restaurant is facing the lake, the scenery is beautiful, the breakfast portion is relatively small compared with the general North American breakfast, but it is delicious. I think the price-performance ratio of classic double eggs is the highest. I ordered wine at night, but said that there is no wine pairing, no plate, nuts, or fruits. Then complain about the room, the room is relatively small, the double beds are Queen, so it is too small for two people to sleep, the sheets on the bed are wrinkled as if they were just taken out of the dryer, and there is a smell. My son said the mattress and pillows were uncomfortable. I don't know why, every time Ctrip booked a room, the location was very bad. This time, there was no view next to the big fan, and I saw a room with two big fans, hey. 500 knives a night, hotels in North America are so cheating. There are no slippers, no toiletries, and the Wi-Fi is so slow that you can hardly open games or videos if you don’t spend 10 yuan. The most speechless thing is that checkout charged me a parking fee of 36 dollars per night. This parking fee is really too expensive, and I didn't inform in advance. In my impression, the hotel in Whistler is more than 20 knives. Anyway, apart from the excellent location, the others are really so so

Everything is good. The service is too bad. And this check-in and check-out time is really not normal Must check in after five o'clock and check out before ten o'clock The point is that this hotel will deduct money randomly! Be careful not to choose this hotel But I feel that this ghost place should be very difficult for anyone besides me to book this hotel with Ctrip. The view of this hotel is very nice. The pool is also very beautiful and big The service is really bad and it's a rogue level I drove from Banff to the hotel which drove for more than four hours and arrived at 10:30 in the evening. Then when I checked in, I told me to ask for a deposit of two hundred Canadian dollars for the pre-sale right I gave her a credit card. Then I took a look at my online banking. More than 320 detained... I asked him what the other one hundred and more were. I didn’t admit it to death. I showed him the voucher. She saw it for five minutes and told me that it was indeed the detained by their company, but she didn’t know what it was. Then I went to the room and started. I was entangled with Ctrip until about 1 a.m. and didn’t even go for a swim. I originally booked this hotel for swimming. Then I told me to give me a reply at 9 in the morning. I woke up naturally at 8:30 in the morning. Wait for the reply. Then tell me The hotel did not deduct my money. It only held me two hundred.... Then I sent the voucher to Ctrip and asked what it was. Then I went to verify it for two hours. During this period, I asked if I could check out later. I was told that it was delayed. There is a tax of 45 USD and 50 room charge. We must leave before ten o'clock and then at half past ten the hotel will come and drive us away, saying that we will not be delayed if we add money. I also told me that there are new guests who want to check in. I'm really It’s too bad. I asked you if the hotel can only check in after five o’clock? You don’t have to draft a lie? I’m really drunk. The service staff in this hotel are like the bandits. At 11 o’clock, Ctrip came to the customer service and told me to verify it. It’s an extra authorization... I really am Spit up. Since I authorized you to tell me in advance! Say two hundred. I deducted more than three hundred and didn’t admit it at the beginning. At the end, I told me that it was all I authorized. I didn’t have the money to hold for you. It’s just that I didn’t do business like this. I told people to hold two hundred and the result was more than three hundred. . Why don't you hold more than 30,000! Said it would be refunded to me within seven working days. It is one thing to refund to me. Your behavior is wrong. Breaking the hotel’s service policy is simply a banditry logic. If you rob someone of your family’s forcible death, you won’t admit it. In the end, all the evidence is displayed. I told me that it was an extra authorization. So why didn't you admit it at first, you are a broken hotel. It's really annoying. It's a big one! And I forgot to say. Why would you give me a two-bedroom suite for my one-bedroom suite? I don’t understand. Did you sell my room? I rely on Why do I need such a big room? My girlfriend and I sleep in separate beds, right? Vomit really The hotel is dying. It’s the same as the room for an 80-90-year-old man. I’m really sorry to have this hotel. I slept for five or six hours at 1,000 yuan. I was held for more than 1,500... Tour. I vomit. The experience is terrible. I came out to travel and encountered this kind of black spot hotel bandit hotel and encountered this kind of bandit customer service staff.

This was a two day planned get away for my husbsnd and I. Great location, we walked everywhere. The deck was a bit dirty, however there is construction going on around this location. The garbage truck dumps the big bins at 5:30 am so if you get an early wake up call. The hotel itself is a good choice, restaurants is also good. No pub anymore, but does not say this online. All in all good stay.

The environment is good, facing the lake and the scenery is good. First-class walk after breakfast or dinner. Other parts are quite satisfactory. There is a parking lot, which is more convenient. Good value for money.

The room is very comfortable, clean and sanitary. The hotel is very close to the airport, and the shuttle is available on call, which is very convenient.

The hotel was extremely busy, as it was a holiday weekend. The state of the hotel definitely showed an increase in volume and turnover. Our room, the entranceway, and the bathroom floor had white marks all over it. At first, it looked like a child walked into paint and then ran in and out of the room. However, with the smallest of elbow grease, I was able to remove most of the marks from the bathroom. In doing so, it looked more like dried oatmeal, but I couldn't be sure. My point is that it was impossible not to notice this mess and that someone made a conscious decision to leave it in this manner. They did this, knowing that it was a long weekend and that guests would be paying in some cases double what they normally would pay. At these prices, with taxes,fees, etc, we were over a grand for 2 nights. At these prices, you do expect the rooms to be in pristine condition. We had spoken to a staff member delivering towels to a nèar by room. He informed us that he would speak to his supervisor and that someone would be up shortly. At this point, it was late and we were at the end of a solid week of moving. We needed sleep more than anything. To the best of our knowledge, no one tried to reach us in regard to this issue. This is a beautiful hotel. However, more needs to be done to keep it that way.