The Royal Kelowna - Bellstar Hotels & Resorts

Floor plan is excellent for family staycation. It’s pretty much like a two bedrooms condo. Good location, good view from balcony, nice Pool, but lack of customer service. If you expecting help from busboy or concierge, no way! self serve only for your own luggages. My parents were seniors, so I was asking the reception desk if somebody can help them with the luggage, she said, “no, it’s not listed on our hotel booking page.” I mean, do you think it sounds rude? At least I feel it is not a polite way to response to your clients. Hope hotel will improve your reception training.

The hotel is great if you want to be central. Our room was fantastic besides finding a few spiders and webs but you can’t control nature. Our group was especially thankful for the additional room and 1/2 bath. The views were stunning from morning to dusk. The hot tub and pool were really nice even during the shoulders season. Don’t hesitate to book for location, quality and well thoughtful layout and views.

Great experience at the Royal Kelowna in January 2026. The front desk staff were friendly and helpful. The room was very clean and had a high end feel about it. The rrom was bigger than expected with the second bed in its own den. Location was great in Kelowna. Parking was easy.

The worst service; it’s not value for money. We paid unnecessarily for everything. No responsibility in the front office, but the location was amazing. Staff not friendly cleaning, very very poor.

Located at the waterfront of downtown, my fiancee and I really enjoyed our stay at this hotel. The heated pool on the rooftop was a nice addition to our stay. Thank you!

Had a great time. Definitely will come back. Excellent location!

Good hotel, big rooms, nice view

這是一間非常棒的酒店，設施齊全，服務周到，景色宜人，酒店靠近湖邊，離基洛拿市中心步行即可，周邊餐飲眾多，博物館，藝術館都可步行到達，房間特別舒適，廚房，餐廳，客廳一應俱全，絕對適合家庭出遊

酒店非常整潔乾淨，服務也棒，入住也方便