Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.0
Fasilitas4.4
Layanan4.6
Kebersihan4.6
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Semua ulasan(138)
Ulasan positif(34)
Ulasan dengan foto/video(10)
Pengalaman menginap terbaik!(14)
Staf ramah(10)
Kamar sangat bagus(9)
Sarapan lezat(7)
Buruk(4)
Travellingwithmimi
Menginap di Nov 2022
Pasangan
24 ulasan
5.0/5
Fantastis
Diposting pada 20 Des 2022
Khas hotel bintang lima dengan dekorasi mewah dan kamar luas dengan double bed.
Sarapan prasmanan berlimpah dan makan malam enak
Akses gratis ke kolam renang dan fasilitas spa
Kekurangannya hanya lokasinya yang relatif terpencil, terletak di kawasan industri dan jauh dari tempat-tempat wisata utama, sehingga memerlukan dua kali transfer kereta bawah tanah.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang Terhormat, Pertama-tama, kami ingin meminta maaf atas keterlambatan tanggapan. Terima kasih banyak telah berbagi pengalaman Anda serta foto-foto indah saat Anda menginap di Lionel Hotel Istanbul. Kami senang Anda menikmati hotel dan fasilitas kami. Terima kasih telah menyebutkan semua poin layanan kami. Kami sangat senang mengetahui bahwa Anda sangat menikmati kamar kami yang luas, tempat tidur yang nyaman, dan restoran/sarapan yang merupakan fitur yang mendapat banyak pujian dari tamu kami. Mengenai lokasi, kami mohon maaf karena lokasinya tidak strategis bagi Anda. Namun, kami sangat berharap bahwa Anda tidak akan kesulitan untuk mencapai bagian kota yang bersejarah dan modern, yang dapat dicapai dengan taksi selama 15-20 menit berkendara dan dengan transportasi umum selama 30-40 menit dari hotel kami. Sekali lagi, terima kasih banyak telah menginap bersama kami dan atas ulasan Anda yang baik. Bersama tim kami, kami berharap dapat menyambut Anda kembali di properti kami dalam waktu dekat. Salam hormat, Zara AshyrovaPerwakilan Hubungan Tamu
Ali
Deluxe King Room
Menginap di Agt 2023
Bepergian dengan teman
1 ulasan
1.0/5
Diposting pada 13 Des 2023
Kamarnya berbau aneh dan tidak bersih
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Guest, First of all, we would like to sincerely apologize for the delayed response.We truly appreciate your feedback as this is the only way we can continuously improve the service we aim to provide. We wish you had shared your concerns with us on time and we would have been happy to provide you a room move and to ensure your comfort. However, please accept our sincere apologies for the inconvenience you had during your stay here.We hope to welcome you back to Lionel Hotel Isanbul to make sure you are well taken care of. Sincere regards,Zara AshyrovaGuest Relations Representative
Diego
Superior Double Room
Menginap di Nov 2022
Sendiri
27 ulasan
5.0/5
Fantastis
Diposting pada 8 Feb 2023
Lokasi sangat bagus, staf yang ramah dan layanan hebat. Saya merasa seperti di rumah dan sarapan yang sangat enak. Saya sangat merekomendasikan hotel ini kepada siapa pun yang mengunjungi Istanbul.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Esteemed Guest, We are sorry for the delayed response.At the outset we would like to share our sincere appreciation for your generous comments. We were so delighted to know that you felt like home at our hotel and mentioned all points of our services. Feedback such as yours is very valuable and provide a motivation for the team members of Lionel Hotel Istanbul. As you have shared on your review, our staff and breakfast are some of the highlights of our hotel. It will be always our pleasure to welcome you as our guest. Sincere regards,Zara AshyrovaGuest Relations Representative
Pengguna Anonim
Menginap di Okt 2022
Keluarga
13 ulasan
2.5/5
Diposting pada 12 Nov 2022
Bau toiletnya kurang enak. Juga karyawannya tidak terlalu membantu ketika Anda mengajukan pertanyaan
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,First of all, we would like to sincerely apologize for the delayed response.Thank you for your review and for staying at Lionel Istanbul Hotel.We are sorry about the situation with the smell in the bathroom. We wish you had contacted us at that time and we would have been happy to come up with best solutions for you. However, please accept our sincere apologies for all the inconveniences you may have had during your stay here with us. As for the staff, your remarks were taken into serious consideration and we would like to take the opportunity to tell you that since then we have improved our services a lot. We hope that you will choose us again and we will certainly make sure you are well taken care of this time.Kind regards, Zara AshyrovaGuest Relations Representative
Tamu
Menginap di Feb 2022
Bepergian dengan teman
3 ulasan
5.0/5
Fantastis
Diposting pada 1 Apr 2022
Ini adalah hotel di mana semuanya sempurna. Saya pernah menginap di hotel ini sebelumnya dan saya sangat senang :)
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Değerli Lionel Misafirimiz,Öncelikle gecikmiş yanıtımız için özür dileriz. Konaklamalarınız için Lionel Hotel Istanbul’u tekrar tercih ettiğiniz ve harikulade yorumlarınız için çok teşekkür ederiz. Sizleri her zaman otelimizde ağırlamaktan memnuniyet duyacağız.Saygılarımızla,Zara AşirovaMisafir İlişkiler Temsilcisi
Diaa Mustafa
Menginap di Agt 2022
Pasangan
1 ulasan
4.7/5
Menakjubkan
Diposting pada 30 Sep 2022
Itu adalah hotel yang indah dan saya pikir saya mungkin akan kembali ke sana lagi
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we are sorry for the delayed response.Thank you very much for your kind review. We were very pleased to know that you liked our hotel. It was and will always be our pleasure to welcome you as our guest. Warmly welcome to stay with us again!!With our very best wishes, Zara AshyrovaGuest Relations Representative
Shyam
Superior Double Room
Menginap di Agt 2022
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 19 Sep 2022
Saya sangat menyukai lokasi hotel. Stafnya sangat ramah. Hotel keluarga yang bagus
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we apologize for the delayed response.We would like to express our sincere appreciation for your generous rating and kind words about your stay at Lionel Hotel Istanbul.We were happy to note that you had a nice stay and that you liked our location. Also thank you for your kind words regarding our staff. It will always be our pleasure to serve such valuable and kind guests like yourself. Definetelyi we are looking forward to welcoming you back in the near future. Kind regards,Zara AshyrovaGuest Relations Representative
Dhey
Menginap di Feb 2022
Keluarga
6 ulasan
5.0/5
Fantastis
Diposting pada 31 Mar 2022
Hotel terbaik untuk menginap. Tempat yang nyaman. Staf yang ramah..lokasi bagus. Sarapannya enak. Kamarnya luas
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we are sorry for the delayed response.Please accept our sincere thanks for your kind words regarding our hotel and its services. It was a true pleasure for us to know that you had a comfortable stay at our hotel and that our location was convenient for you. Your most flattering comments regarding our staff, breakfast and spacious rooms were forwarded to the related departments and they certainly provide a great motivation for each of us here at Lionel Hotel Istanbul. Together with our entire team we very much look forward to your return visit. Sincere regards, Zara AshyrovaGuest Relations Representative
Tamu
Menginap di Apr 2022
Pasangan
1 ulasan
4.2/5
Luar Biasa
Diposting pada 4 Jun 2022
Kamar eksekutif hotel adalah hotel yang sangat bagus dan sangat bersih
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we are sorry for the delayed response.Please accept our sincere thanks for your kind review of Lionel Hotel Istanbul. We hope to have you back soon and remain, With our very best wishes, Kind regards,Zara AshyrovaGuest Relations Representative
Bilgeemn
Menginap di Feb 2022
Bisnis
17 ulasan
2.0/5
Diposting pada 21 Apr 2022
Staf tidak terlalu membantu,
Sarapan buruk
kebersihan 5/10
lokasi 04/10
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we would like to sincerely apologize for the delayed response.We appreciate your feedback and would like to inform you that the issues you brought to our attention were addressed to the related departments; Please be informed that since your stay we have improved our services a lot and would kindly like to ask for another opportunity to demonstrate you our best services and the finest Turkish hospitality.We look forward to your future visit in the hope of offering you a better experience. Sincere regards,Zara AshyrovaGuest Relations Representative
Tamu
Menginap di Feb 2023
Pasangan
1 ulasan
4.2/5
Luar Biasa
Diposting pada 6 Mar 2023
Hotelnya bersih 👍
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Değerli Misafirimiz,Öncelikle gecikmiş yanıtımız için özür dileriz.Güzel yorumlarınız için çok teşekkür ederiz. En kısa sürede sizleri tekrar otelimizde ağırlamaktan memnuniyet duyarız.Saygılarımızla,Zara AşirovaMisafir İlişkileri Temsilcisi
Tamu
Menginap di Feb 2022
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 15 Mar 2022
nyaman. merasa santai
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, First of all, we would like to apologize for the delayed response.It was truly a pleasure for us to know thad you felt relaxed and comfortable during your stay at Lionel Hotel Istanbul. We were truly grateful to have been so generously rated and wish to express our sincere regards, Zara AshyrovaGuest Relations Representative
Tamu
Superior Double Room
Menginap di Des 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 1 Feb 2025
Very nice staff members like Elif. Very welcoming always available to help with anything if needed.
Terjemahkan
Tanggapan dari Properti: Dear Guest , Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards, Guest Relations Mısra ÖZÇELİK
Veronika Str
Junior Suite Bebas Rokok
Menginap di Okt 2024
Pasangan
33 ulasan
4.7/5
Menakjubkan
Diposting pada 18 Nov 2024
Absolutely great experience staying in this Hotel.
The only downside is the location away from all if the attractions.
Other than that, absolutely satisfied with everything. Spacious, nice breakfast, room cleaned properly daily.
Really enjoyed our stay.
Terjemahkan
Tanggapan dari Properti: Dear Veronika,Thank you so much for your wonderful feedback. We're thrilled to hear that you had an absolutely great experience with us. It's fantastic to know that you enjoyed the spacious rooms, daily cleaning, and our breakfast offerings. We truly appreciate your comments. We understand that our location may not be ideal for everyone, but we’re glad to hear it didn’t overshadow your overall satisfaction. Should you need assistance with anything during your next stay, or if you'd like help exploring the nearby attractions, please don't hesitate to reach out. We hope to welcome you back soon!Best Regards,Alp MumcuFront Office Manager
Joud Al Saidi (Student)
Superior Double Room
Menginap di Des 2024
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 17 Jan 2025
My experience was perfect
Terjemahkan
Tanggapan dari Properti: Dear Joud Al Saidi ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly.Best Regards Guest Relations Manager Birsen BAHADIR