Casa Cook El Gouna

Ulasan Casa Cook El Gouna

Casa Cook El Gouna

CMF9+93, Kite center, street, Hurghada 2, Hurghada, Red Sea Governorate, 84513, EgyptLihat Detail Hotel
Casa Cook El Gouna
Casa Cook El GounaCasa Cook El GounaCasa Cook El Gouna
Cek ketersediaan kamar untuk tanggal perjalanan Anda
Kami Samakan Harga
1 malam

Ulasan Tamu tentang Casa Cook El Gouna

9.1/10
Great
50 ulasan
Ulasan terverifikasi
Location9.4
Amenities9.2
Service8.8
Cleanliness9.0
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All reviews(50)
Positive reviews(29)
Reviews with photos/video(14)
Awesome stay(8)
Negative reviews(2)
Anonymous User
Two Bedroom Villa
Check-in Sep 2022
Solo travelers
7 ulasan
10.0/10
Outstanding
Diposting pada 8 Jan 2023
Great location
Tanggapan dari Properti: Dear Valued Guest, thank you for the great review! We are more than happy to know that you left fully satisfied by the vacation! You are most welcome for another smooth stay! Best Regards, Guest Relations.
Guest User
Deluxe Sea View
Check-in Feb 2025
Couples
4 ulasan
9.5/10
Amazing
Diposting pada 18 Mar 2025
Very satisfactory hotel, the service is timely and in place. I was not very satisfied with the location of the sea view room I booked, so after some communication, I upgraded to a pool room. The beach is beautiful with its own beach and two public swimming pools. Mostar, the butler, was enthusiastic and attentive. He took us to watch the sunset on the second afternoon of our stay. The hotel also prepared wine, drinks and snacks. There was a free aperitif with live music on Monday night. The breakfast and dinner were rich. The oil massage was great, the masseuse was Thai. Super high value for money, worth coming again!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, thank you for your positive feedback! We are delighted to hear that you found our hotel satisfactory and our service timely and efficient. We are glad we were able to address your concerns about the room location and that you enjoyed the upgrade to a pool room. It's great to hear that you appreciated the beautiful beach, pools, and the attentive service provided. We are pleased that you enjoyed the sunset experience, the complimentary wine, drinks, and snacks, as well as the live music night and the delicious breakfast and dinner offerings. We look forward to welcoming you back in the future and providing you with another fantastic stay!Best regards,Guest Relations Manager
Eudora-Ling
Two Bedroom Villa Sea View
Check-in Feb 2025
Travel with friends
13 ulasan
10.0/10
Outstanding
Diposting pada 10 Mar 2025
There were too many negative reviews at first, so I didn't want to book it. But my friend insisted on staying at this hotel, so I gave it a try. I was quite satisfied. The environment is quiet, the beach is private, and it is a great place to go.
Teks AsliTerjemahkan dengan Google
6/8
Tanggapan dari Properti: Dear Eudore-Ling, We are delighted to hear that you enjoyed your stay at our hotel! We appreciate your feedback and are glad that you found the environment quiet and the private beach enjoyable. Thank you for giving us a chance, and we hope to welcome you back again soon!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Check-in Okt 2024
Travel with friends
8 ulasan
10.0/10
Outstanding
Diposting pada 7 Nov 2024
I came to Egypt for a trip and found this hotel on Xiaohongshu. Although it was far away, I still booked it and stayed there. I can say that I was very satisfied. The hotel's service and details were very thoughtful, and the food was delicious.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, Thank you for choosing our hotel for your trip to Egypt! We are delighted to hear that you were satisfied with our services and enjoyed the delicious food. Your kind words motivate us to continue providing excellent hospitality to all our guests. We look forward to welcoming you back in the future! Best regards,Guest Relations Manager
Guest User
Junior Suite King Sea View
Check-in Agt 2024
Other
6 ulasan
5.5/10
Diposting pada 11 Okt 2024
A woman at the front desk said that we had two pieces of luggage and needed to pay a luggage fee of 1,000 Egyptian pounds. I was too lazy to bother and just paid. The sea view suite we booked took us to a room type that was not in a good location. I said that this was not the room type we booked, but ** was adamant and said that this was it. Finally, we asked Ctrip customer service to change us to the originally booked room type. The scenery was beautiful, but The experience is too bad. I was bitten 22 times by Aegypti mosquitoes that night, and I haven't recovered for almost a month.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, Thank you for choosing our hotel for your vacation, and for sharing your experience with us. We are truly saddened by the situation you have faced, and would like to acknowledge that it happened only due to the language barrier and thus communication difficulty. We strongly hope you'd consider revisiting our property once again so that we can change your impression to a positive one!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Check-in Nov 2024
Couples
6 ulasan
10.0/10
Outstanding
Diposting pada 28 Des 2024
Very good service and new facilities
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,Thank you for your positive feedback! We are glad to hear that you enjoyed our service and new facilities. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Best regards,Guest Relations Manager
Guest User
Junior Suite King Sea View
Check-in Mar 2024
Travel with friends
14 ulasan
4.5/10
Diposting pada 25 Apr 2024
I don't know if the hotel had lice or something, but each of us was terribly itchy.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback. Be absolutely sure that these were not lice - we are paying a high attention to room cleanliness and hygiene, and all linen is being washed in a central laundry, which means if there was a lice infestation, that would have been noticed by many parties involved. These bites were done by tiny mosquitoes that are inhabiting this area, that's a natural phenomena, and for this reason we are providing a printout with info in the rooms, as well as a mosquito repellent. Still, we hope that you enjoyed your vacation with us and hope to have the pleasure of welcoming you back in the future. Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Check-in Feb 2024
Travel with friends
8 ulasan
8.5/10
Very Good
Diposting pada 11 Apr 2024
The hotel looks nice inside, but the service is very bad and very slow. However, the price is not high, so I don't expect good service. The juice in the hotel is especially delicious, and the fries are also delicious!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,Thank you for your review and feedback. We appreciate your compliments on our hotel's interior and delicious juice and fries. We apologize for the slow service you experienced and will work to improve in this area. We strive to provide excellent service to all our guests, regardless of the price. We hope to have the opportunity to better serve you in the future.Best regards,Guest Relations Manager
ScarlettShen
Deluxe Room
Check-in Jan 2024
Couples
1 ulasan
9.5/10
Amazing
Diposting pada 17 Feb 2024
🚤I really love El Gouna and Casa Cook. This is an adult hotel, which is good news for those who are afraid of babies🔕. The hotel rooms are few and scattered, and the privacy is extremely high. The brand's slogan is to meet wild luxury and interesting soul. This home is where desert 🏜️beach 🏖️ coexists. 🏨Hotel Room/P4 You can choose a glass of champagne at check-in, and Reception will drive an electric car to take you to the room. We chose a desert view room, 💰1500+RMB, but there is no big difference between sea view and desert view. They both have small courtyards, and the beach is If it is closed at night, small insects may fly into the room, so take anti-insect measures. 🍴Hotel Catering/P5-8 The hotel's restaurant is available for different periods of time, and all the straws are made of bamboo, which is very luxurious haha. Breakfast and dinner: The main restaurant next to Reception, breakfast is especially recommended. There are many options, from 🍞bread to 🥭fruit, 🥩pasrami is especially delicious❗️ Also try not to sit outside as it is easy for birds to take your food away. Lunch:Beach Club Much like the Addison, there will be a lot of people lying around the pool sunbathing at noon.
Teks AsliTerjemahkan dengan Google
6/11
Tanggapan dari Properti: Dear Scarlett Shen, Thank you for your detailed review of Casa Cook Hotel in El Gouna! We're thrilled to hear that you enjoyed the adult-focused atmosphere, privacy, and the unique blend of luxury and soul at our hotel. It's great to know that you appreciated the desert and beach coexistence, as well as the special touches like the glass of champagne at check-in and the eco-friendly bamboo straws. We will make sure to address the issue of insects at night and bird interference during outdoor dining. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay!Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Check-in Jan 2024
Family
14 ulasan
8.0/10
Very Good
Diposting pada 5 Mar 2024
The hotel service can only be said to be standard service but not sentimental. The villa I booked was assigned to a room at the edge of the hotel. Not only is it far away from the beach, but the sea view is also blocked. I don't understand why the public area environment is good, but the sanitation of the room facilities needs to be improved. Moreover, the layout of the room is unreasonable. The two bedrooms in the villa are very small and combined with this style, it will appear very depressing. Among the three hotels I stayed in in Hurghada, the sand quality of this beach is the worst, gravel + silt type. The hotel staff on horseback are very attitude. Nice beach staff and attitude
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. We appreciate your comments regarding the standard service and room assignment and will address them with our team for improvement. Your feedback on room sanitation and layout will be taken into consideration for future enhancements. We are sorry to hear about your disappointment with the beach sand quality. We will use your feedback to make necessary adjustments and ensure a better experience for our guests in the future. We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa
Check-in Mar 2024
Travel with friends
22 ulasan
7.2/10
Diposting pada 28 Apr 2024
The room was OK, the beach was average
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,Thank you for choosing Casa Cook for your vacation and for sharing your experience! We are delighted to hear that you found the room satisfactory. We are sorry to hear that the beach did not meet your expectations. The entrance is indeed shallow and is perfect for kiting, however we offer a deep lagoon and swimming pools! We strongly hope to welcome you again on your next vacation!Best regards,Guest Relations Manager
Guest User
Junior King Suite
Check-in Sep 2024
Business travelers
8 ulasan
10.0/10
Outstanding
Diposting pada 1 Nov 2024
Very stylish, although the service is a bit of a let down.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest, thank you for your feedback! We appreciate your kind words about our stylish ambiance and will definitely take your comments about the service into consideration to improve. We hope to welcome you back in the future for a better experience!Best regards,Guest Relations Manager
Guest User
Two Bedroom Villa Sea View
Check-in Nov 2024
Couples
8 ulasan
10.0/10
Outstanding
Diposting pada 19 Jan 2025
Really very good, great value for money
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest,Thank you for your review! We're delighted to hear that you found our hotel to be very good and offering great value for money. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,Guest Relations Manager
Yemanxiaotu
Premium Twin Terrace
Check-in Agt 2024
Solo travelers
4 ulasan
10.0/10
Outstanding
Diposting pada 23 Nov 2024
Great experience, will definitely go again next time!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Yemanxiaotu, thank you for your positive feedback! We're thrilled to hear you had a great experience and we look forward to welcoming you back next time!Best regards,Guest Relations Manager
Beiwolideyinhe
Deluxe Room
Check-in Mar 2024
Travel with friends
33 ulasan
10.0/10
Outstanding
Diposting pada 19 Jun 2024
One of the best hotels in Egypt, but I suggest you don't come to Egypt, but go to Sanya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Beiwolideyinhe,Thank you for your feedback! We're glad to hear you enjoyed your stay with us. While we appreciate your suggestion, we believe that Egypt has so much to offer and hope you'll consider visiting again in the future.Best regards,Guest Relations Manager