Royal Star Beach Resort

本來想着中轉一晚，誰知差出想像，房間骯臟不堪，被子上全是污跡，陽台外是垃圾，餐食非常糟糕！前台經理完全沒有服務理念，如果不想影響旅程體驗，切記避雷！

非常垃圾的酒店，特別是酒店經理，態度非常差，服務員形同虛設，想要有好心情的朋友，不要找這家酒店給自己找罪受。

三頓自助餐，酒水飲料全天免費，游泳池，海景大陽台，這點錢值了，別説其他什麼了，哪怕不怎麼樣

酒店沒毛病，怎麼那麼低分呢，挺好的靠海

三餐自助餐非常不錯，綜合來看，性價比高

We arrived at our hotel late in the evening, on first glance it looked nice, the reception area, smart and staff in uniform. We were quickly checked in and shown to our room. We paid for a side /garden view room. When we opened the door we were greeted with loud music and flashing lights, not what we were hoping for at all. The net curtains were falling down and the black out curtains didn’t fit the window, so let light in. We had a kettle in the room with two glasses and tea bags… no cups and never received any for our entire stay despite asking for them. The furniture on the balcony was disgusting so didn’t want to use it. The downstairs dining area was awful, not enough seating, it was tired and grubby. The food was terrible! No children’s options as was pointed out by another couple travelling with children. It was all very bland and not covered properly so there were flies sitting on the cheeses etc. the WiFi was useless only worked in the reception area and was slow. Buy an Egyptian SIM card from the shop it’s cheaper. The staff were lovely and tried their best. The pool and beach area were lovely, although, rubbish from the nearby fishing boats needs attention. I wouldn’t return here for a holiday, the area outside the hotel is very run down and didn’t feel safe, however we did find the marina, a short taxi ride away and spent our evenings there at the many bars and restaurants. The entertainment team were irritating to those who just wanted to just relax or maybe catch up on some sleep after being awake all night from this noisy hotel. The one bit of advice I’d give to the hotel, is it is all about the detail. Maybe some new management with some fresh eyes! .

We came here for a week in January. I’d read the reviews, so I already had an idea what to expect. On the plus side, the hotel was clean, the rooms were spotless and the food was mostly good, although breakfast wasn’t great. The pool was heated and it was set near a small reef (off the beach of next doors hotel), so for snorkelling, it was perfect. You can use facilities at their two other hotels, so we made use of the gym and the beach. The staff are mostly friendly and helpful. The minus points. It’s very tired, the walls are desperate for a coat of paint in the restaurant and the bar. The drinks selection isn’t great, beer from cans, Diet Coke in plastic bottles and it’s hit and miss whether you’ll get a glass or a scratched plastic cup. The coffee isn’t too bad, but once again, you may struggle to find a coffee cup. I got told off for putting two espresso in one mug! You get hounded on the beach and in the foyer to book trips and massages. They say they have a flag you can put up to avoid hassle, but the staff don’t actually know anything about it! There are half finished electrics everywhere, with cables dangling from walls and ceilings and more worryingly, in the swimming pool. As a result, we avoided the pool completely. The first room we were offered had fumes coming from the air conditioner and couldn’t be turned off. We were given a different room and had to move our son’s bed to the other room ourselves! The morning after, the housekeepers shouted at us for “taking” things from the other room. By far the biggest issue though was on arrival. We were told our room hadn’t been paid for. This was not the hotels fault, it was Love Holidays (who we will never book with again) but although they knew it was a regular fault and that they would get their money, they hadn’t dealt with it by contacting them before we got there. We booked a year ago! And they wouldn’t let us in until we had sorted it, which took 4 hours, until midnight. The location isn’t great either, it’s in a down at heel area and there’s not much to see or do without getting a taxi. I wouldn’t return for these reasons.

Aile ve arkadaş tatili için güzel otel. Aktivitelerinden, yemeklerinden, çalışanlarından memnun kaldık. Otelin temizliği iyi. Çalışanları güler yüzlü. Yasmin e, Dj Şakir e ilgi alakası için teşekkürler. Hurghada marinaya ve AVM ye yürüyebiliyorsunuz🌸🤗💜💜

So we have just got back from a week away and wow it was amazing! The food was good, it was way above average as far as all inclusive goes. Breakfasts had a good variety and there are pancake and omelette stations every morning. Lunch is decent, a good variety. Dinner was way above average, there's a great selection of foods and fresh to order foods as well. The rooms are basic but good. You're on an all inclusive holiday in Egypt so you don't use your rooms for much other than sleeping. The standard rooms are a bit dated, and don't have a great view. I would recommend upgrading your room when you are at the hotel providing they have the availability. (We paid £10 a night extra to upgrade from a Standard room to a pool/beach view room and was worth it.) 99% of the staff are amazing! The reception, bar staff and restaurant staff were brilliant. The pool guy we had was amazing, unfortunately couldn't remember his name. There are 3 shops in the hotel. A sliver shop, a convenient shop and a clothing shop. They are quite pushy and will try to rip you off but barter with them and don't be afraid to say no. There was one pool guy that was difficult, but after talking to management he was no longer an issue. The pool is on the small side but is still really good. And its right by the beach as well where you can have a dip but would strongly recommend swimming shoes as its quite rocky. The drinks on the all inclusive are okay, the beer is good, the soft drinks are good, unfortunately the spirits aren't. If you drink spirits I would recommend you buy some at duty free before flying. The animation team was amazing! Special shout out to Wendy, Temo, and Fabio they really helped make the holiday and was so welcoming and friendly! They have amazingly good vibes and deserve the absolute best!! The entertainment is good and is conducted at the sister hotel in the evening starting around 9pm and finishes about 10pm - 10:30. The hotel is close to pharmacies, shops and a short walk into town but I recommend getting around in an Uber. A holiday is what you make it and if you go somewhere with the idea you are not going to enjoy it you wont, we came with the mindset of this being an awesome holiday and hotel and it did! Positives On the beach Animation team Daily Activities Evening entertainment Good hotel placement Food Soft drinks and beers Friendly staff Negatives The shops will inflate prices and you have to barter with them The spirits from the bar are not great. The basic rooms are as the name suggests quite basic. Overall, an amazing holiday and can't thank you enough. We will be sure to be back!