Ulasan Blue Wave Hotel Hua Hin

DO NOT STAY HERE! We needed a place to stay from New Year's Eve onward. This hotel was a short walk from the hotel we were staying at. They showed us the junior suite on the 8th floor and we were taken by the beautiful sea view. This was the only good thing about our stay as we could watch the fireworks from the balcony. We negotiated a price for that night and the following 8 nights. They said they only take cash. Big red flag but we agreed but had to get the cash. Was only able to withdraw so much per day from the atm so paid for more than 5 nights. After this they kept hounding us for for the rest of the payment. On the first night we noticed the wifi in the room wasn't working. It kept kicking out and eventually said internet not available. We inquired several times and each time they said they would send someone to have a look. No one came until we finally said we wouldn't be paying the balance until it's fixed. They quickly sent someone who was not helpful at all and didn't come up with a solution. The next day they moved us to a different room that was smaller with terrible lighting and again wifi that didn't work. This hotel is very dated, overpriced and is in desperate need of upgrades. We decided we would only stay 5 nights total and go back to the original hotel we stayed at which is so much better. When we told them we would be checking out earlier than planned we asked for our overpayment amount back. They refused and said because we are not staying the entire time agreed upon we had to pay regular price. We gave a list of everything in the hotel we weren't happy with and the reception said they would ask the manager. The so called manager then messaged and said we couldn't get any refund. After this the staff pretty much ignored us for the rest of our stay and our room was not cleaned on the last day. In the morning when we checked out we again asked for the refund and told them that the room had not been cleaned. The first person said we were in our room all day and they couldn't come to clean. That was a lie, we had been out almost the entire day. The next person said she called housekeeping and they said they had cleaned our room. Another lie! We had bags of garbage in the room because the garbage cans are so tiny that you can only fit maybe a handful of tissue in there. The room was still in the same condition we had left it in that morning. She then asked if we had pictures of proof. Are you serious? They were basically accusing us of lying. After arguing back and forth they said the big boss wouldn't be there for a few days and to come back to ask for the money. So here we are writing a bad review which is usually not our style. Also the breakfast was terrible. First morning it was New Year's Day so it was actually decent as they had a lot of variety as the hotel was full. And then the mornings after that the selection began to dwindle each morning and I'm quite certain they were putting out leftover food. Again, do n