We had a great 2 nights stay at this Ryokan. Location was near Yufuin Floral Village, and around 20 mins walk from Yufuin JR station. It was a nice walk to Yufuin JR station as there were many shops and eateries that you can visit along the way. Alternatively, there is also bus 36 from Yufuin but terminal that would stop near to the ryokan.
The staff were really outstanding, friendly and helpful. When we arrived, a couple of them rushed to help us with our luggage and to also shelter us from the rain. During the entire stay, they made us feel very welcomed.
The Western/Japanese room that we booked was very spacious and had all the amenities we required. Note that this is a 2 storey living area - level 1 had a bathroom with private indoor and outdoor onsen as well as the living room, while level 2 had a toilet (w/o bath) and 1 western bedroom as well as 1 Japanese bedroom.
There are 4 public onsen in the ryokan. 2 for female and 2 for male. They would rotate it during the day and night to allow everyone to try out the different onsen.
We also had our breakfast and dinner at the ryokan as part of the package. The dishes were different on both days. The spread was huge and food tasted great. Note that there are very few places open at Yufuin during dinner time.
The staff members were all very friendly and welcoming. The hotel overall was very cozy, particularly the onsens. Although all the four onsens were opened for all guests at the hotel, you can use one of them as long as you want because guests are instructed to hang a sign on the onsen to show that it is currently occupied. This is a great way for the guests to enjoy privacy to themselves, although it is opened publicly. Dinner and breakfast was included in the package so we did not have to worry about finding nearby restaurants. The food was delicious here! Would definitely recommend if you enjoy traditional Japanese meals to get the full experience. We had a private barbecue for dinner, and it was truly immaculate! However, there was smoke all over the hotel lobby coming from the barbecue so it would have been better if they kept the windows opened. It was also indoors so it was slightly overwhelming with all the smoke everywhere in the restaurant. But everything else was on point and breakfast was particularly delicious.
Hotel surroundings and cleanliness was top notch.
Dinner and breakfast set were amazingly tasteful and filling. Food served was fresh and served based on our eating pace. All the staff are all well versed with English and friendly with our request.
The onsen itself was great but the entrance to the men and ladies onsen was just next to each other. Ladies privacy could be easily violated as the main door was the see-through type. We were not feeling quite comfortable with the entrance layout.