The staff members were all very friendly and welcoming. The hotel overall was very cozy, particularly the onsens. Although all the four onsens were opened for all guests at the hotel, you can use one of them as long as you want because guests are instructed to hang a sign on the onsen to show that it is currently occupied. This is a great way for the guests to enjoy privacy to themselves, although it is opened publicly. Dinner and breakfast was included in the package so we did not have to worry about finding nearby restaurants. The food was delicious here! Would definitely recommend if you enjoy traditional Japanese meals to get the full experience. We had a private barbecue for dinner, and it was truly immaculate! However, there was smoke all over the hotel lobby coming from the barbecue so it would have been better if they kept the windows opened. It was also indoors so it was slightly overwhelming with all the smoke everywhere in the restaurant. But everything else was on point and breakfast was particularly delicious.
I was travelling with my elderly mum and we were not driving. The property is like a private house, very good location along the main street. There were restaurants and onsen just beside the property. It was very well equipped with kitchenware and the bathroom got bath tub and also standing shower. Very clean and well maintained.