Ulasan Dhawa Ihuru by Banyan Tree

Tanggapan dari Properti: Dear Valued Guest,First of all, we hope you arrived home safely.Please accept our sincere gratitude for the opportunity to host your stay at Dhawa Ihuru Maldives. Thank you for taking the time to share your opinions on your recent stay at our resort. We are pleased you enjoyed your visit and have shared your feedback with the team, and we are grateful for the perfect 5/5 rating you gave us.Once again, we express our gratitude and eagerly anticipate your return in the near future.Sincerely,Hery KuswoyoGeneral Manager

Tanggapan dari Properti: Dear Valued Guest (Meitangyahodeshao),I hope this message finds you well and that you arrived home safely.We sincerely appreciate the opportunity to host your stay at Dhawa Ihuru Maldives. Thank you for taking the time to share your thoughts about your recent visit. We are delighted to hear that you enjoyed your stay and are grateful for the 5/5 rating. Your feedback has been shared with our team, especially Elena, who would be delighted to be recognized cordially.Once again, thank you for your kind words. We look forward to welcoming you back in the near future.Warm regards,Hery KuswoyoGeneral Manager

Tanggapan dari Properti: Dear Tnklee,First and foremost, we hope you arrived home safely.It was a pleasure having you with us at Dhawa Ihuru Maldives, and we thank you for sharing your recent experience with us. We were delighted to read that you enjoyed your stay at our resort. I have extended your appreciation to the entire team.It is our privilege to serve you, and we look forward to welcoming you back in the not-too-distant future, your home away from home.Please allow us to wish you and your family a joyful Festive season and a prosperous New Year 2024! With best personal regards,Hery KuswoyoGeneral Manager

Tanggapan dari Properti: Dear our valued guest,Heartfelt thanks for your priceless review following your recent stay with us at Dhawa Ihuru. The constructive feedback from our guests such as yours will truly assist us in our efforts to improve while continuing to provide a high level of services to our guests.First and foremost, please accept our apologies for not being able to meet your expectations during your visit particularly with the villa cleanliness, bathroom amenities and insect, the food variety, the quality of snorkeling gear, the price and language barrier at marine center, the frequency of our complimentary shuttle boats to visit Banyan Tree Vabbinfaru; our sister resort, and the insufficient communication. I appreciate you taking your time to raise your concerns which will help us to improve ourselves and offerings for the best experiences of our valued guests. Please be assured that your concerns have been addressed as a high priority, rectified the root causes, and corrective measures including training, revisiting our standard and procedure, etc. have been taken to minimize such incidents from occurring in the future. Our resort has stringent standard in place when it comes to pest control, and we conduct regular and systematic exercise to eradicate all pests in the entire island. Meanwhile, we will also work closely with the pest control company to see how this can be further improved to ensure such incident will not happen again in future.We are pleased that you enjoyed our house reef full of colorful fishes, sharks, rays, and more just few meters away from the shoreline ideal for snorkeling and the satisfactorily overall service from our team including Wong – our Chinese speaker.Once again, we are truly saddened that your holiday was not completely fulfilled. We will absolutely take this learning lesson with us and improve ourselves to the next level.We thank you for your invaluable feedback. Even it may be a far-off possibility to get another chance to prove ourselves differently to you, I hope we will still get a chance to do that in the future. Kind Regards,Hery KuswoyoGeneral ManagerBanyan Tree Vabbinfaru and Dhawa Ihuru

Tanggapan dari Properti: Dear luminga, Heartfelt thanks from all of us here in Dhawa Ihuru for sharing your amazing review following your recent stay with us. We are so humbled to be crowned as a snorkeling sanctuary - our house reef rich in vibrant corals and diverse marine life. We are delighted that you enjoyed the magical time exploring the underwater world, the delectable cuisine, the shared facilities at Banyan Tree Vabbinfaru; our sister resort accessed by complimentary shuttle boats, and the impeccable service from our friendly and courteous staff. We thank you from the bottom of our hearts for your kind feedback! And we shall be looking forward to welcoming you back on our shores at "Dhawa Ihuru - Be Here, Be You" for more inspired experience specially exploring more marine life. With best regards, Hery Kuswoyo General Manager Banyan Tree Vabbinfaru & Dhawa Ihuru

Tanggapan dari Properti: Dear Valued Guest, It was a pleasure having you with us at Dhawa Ihuru Maldives, we trust that you had a safe journey back home. Thank you for taking the time to share with us your recent experience in our resort. We were delighted to read that you enjoyed your stay. We thoroughly appreciate that you found our overall products and services to your satisfaction. I am more than glad to share your compliments to the entire team. Again, we thank you and we look forward to welcoming you back in the not-too-distant future. With best personal regards, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear our valued guest, Heartfelt thanks for choosing Dhawa Ihuru and sharing your amazing review following your stay with us. We are delighted to learn that you enjoyed our charming and cozy island, the stunning underwater world full of colorful fishes, sharks, rays, turtles and more just few meters away from the shoreline perfect for snorkeling, the lovely and comfy villa with plenty of drinking water provided, the scrumptious cuisine, the shared facilities with Banyan Tree Vabbinfaru; our sister resort accessed by complimentary shuttle boats, to the impeccable service from our friendly, courteous and caring staff. We thank you from the bottom of our hearts for your kind feedback! And we shall be looking forward to welcoming you back on our shores at Dhawa Ihuru in the near future for more inspired experience. With best regards, Hery Kuswoyo General Manager Banyan Tree Vabbinfaru and Dhawa Ihuru

Tanggapan dari Properti: Dear Lynnette, We hope you and your family arrived home safely. We are thrilled to welcome you to Dhawa Ihuru Maldives and sincerely thank you for choosing our resort for your quick getaway from the hustle and bustle of city life. Your patronage and loyalty mean the world to us. We deeply appreciate you taking the time to complete our online guest satisfaction survey and for a positive rating on your most recent stay. Your kind words will be shared with our dedicated team, they will be delighted to receive your warm acknowledgment. It’s wonderful to know that you also had a memorable experience visiting our sister property, Banyan Tree Maldives Vabbinfaru. Our priority is our guests’ safety and comfort. We are glad to know that we can provide you with much-needed rest and relaxation during your stay. We look forward to welcoming you back to our paradise island soon, your home away from home. With warmest regards, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear Kwannapa M, Thank you for choosing Dhawa Ihuru Maldives as your retreat from the hustle and bustle of city life. We are truly honored to have been part of your quick getaway and deeply appreciate you sharing your experience. While we strive daily to deliver exceptional service, it is truly gratifying to see our efforts recognized. Your generous 5/5 rating means the world to us, and we have shared your kind words with the entire team. It brings us great joy to know that you enjoyed the well-deserved relaxation our resort offers. We sincerely value the opportunity to serve you and look forward to welcoming you back to your home away from home. Warm regards, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear Ingela, It was an absolute pleasure to host you at Dhawa Ihuru Maldives, and we truly appreciate you taking the time to share your recent experience with us. We are delighted to hear that you and your family enjoyed your short getaway and were pleased with the quality of our products and services. Your kind words mean a lot to us and will certainly be shared with the team, they will be thrilled to be recognized. We look forward to welcoming you back to Dhawa Ihuru Maldives, where it will once again be our privilege to serve you. Warm regards, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear Manal, First of all, we hope that you got home safely. We're thrilled you enjoyed your stay at Dhawa Ihuru Maldives and praised our services and products. We appreciate your positive review of your recent stay. Your comments have been shared with the team, they would be delighted to be recognized. We're honored to serve you and sincerely thank you for your patronage. We hope to see you again soon, your family away from home. Best personal regards, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear Ms. Ziao June, Thank you for reaching out to us following your recent stay at Dhawa Ihuru Maldives. We truly appreciate the time you’ve taken to share your feedback, as it allows us to continually improve our offerings. We were concerned to learn of your perception that Dhawa Ihuru may not meet the standards of a 5-star hotel. Allow me to provide some clarification: Dhawa Ihuru is one of the 10 core brands under the Banyan Tree Group and is classified as a 5-star resort within the mid-scale category. This classification was granted by the Maldives Ministry of Tourism after a thorough inspection to ensure full compliance with 5-star standards. The Banyan Tree Group operates three resorts in the Maldives, each designed to cater to different guest preferences: Angsana Velavaru (Upper-upscale category) in the southern Maldives Banyan Tree Vabbinfaru (Luxury-upper upscale category) in the northern Maldives Dhawa Ihuru Maldives (Mid-scale category), also located in the north Maldives Each of our resorts is a 5-star property, designed to meet the unique needs of various types of travelers. Dhawa Ihuru, in particular, is intended for the new generation of design-savvy, independent travelers. Its vibrant and contemporary design, combined with more accessible pricing, reflects its mid-scale positioning, as seen in features such as our Barception check-in concept. That said, we sincerely regret that aspects of your stay did not fully meet your expectations. The concerns you raised regarding the food choices and having only one dining outlet are aligned with the Dhawa concept, which is designed to cater to the size of the island and the number of rooms. While our mid-scale classification influences certain elements of the resort's design and pricing, the quality of service remains a top priority across all Banyan Tree Group properties. To provide guests with more dining options, we have provided alternatives at our sister property, Banyan Tree Maldives Vabbinfaru, at an additional cost, allowing them the flexibility to enjoy other options. Additionally, our culinary team is always happy to customize dishes according to guest preferences, and we would have gladly accommodated this request had you informed us during your stay. Please accept our heartfelt apologies for any inconvenience caused during your time with us. We are committed to addressing your feedback with the relevant departments to ensure that any issues you experience are promptly resolved. We deeply value your trust in us and are dedicated to maintaining the high standards of hospitality that define the Banyan Tree Group. We sincerely hope to have the opportunity to welcome you back in the near future and to provide an experience that exceeds your expectations. Thank you once again for sharing your valuable insights. Yours sincerely, Hery Kuswoyo General Manager

Tanggapan dari Properti: Dear Sarah, We hope this message finds you well and that you arrived home safely. Thank you for choosing Dhawa Ihuru Maldives for your stay and for taking the time to share your feedback about your recent visit. We are thrilled to hear that you enjoyed your experience and are incredibly grateful for the perfect 5/5 rating you awarded us. Your safety and comfort are always our top priorities, and we’re delighted to know we could provide you with the rest and relaxation you needed, including accommodating your dietary preferences. Once again, thank you for your kind words and support. We sincerely look forward to welcoming you back in the near future. Warm regards, Hery Kuswoyo General Manager