Hanoi Posh Boutique Hotel

挺好的，可以直接看到一個景點，附近吃的也很多，很便捷，靠近東宣市場，老闆人也很好，的士服務和旅遊諮詢服務都很齊全。

圖片和實際入住有落差。 大廳很好看。 房間損壞部份重新補修，客人會更多。 浴室水溫太低。 房間也沒有放衛生紙。

小賓館而已。不過還挺乾淨衞生，但設備很舊，不通風，有一股味道。

衞生有些問題，工作人員服務態度好

Our recent stay at this hotel was unfortunately the worst of our 7-week trip across Asia. We are sharing this review to help others make informed decisions. Room Conditions – Falling Apart The first room assigned to us did not have a fridge, despite being advertised as such. The rooms we experienced were in poor condition, with heavy wear and visible neglect. The shower cabin was extremely dirty, and many areas, including the ceiling, showed signs of serious disrepair. Images attached give just a glimpse of what we saw. Cleanliness Both rooms were disappointing in terms of cleanliness. Linens felt unclean, there was visible mold and grime, and touching any surfaces felt unpleasant. The bathroom had clogged drains, low water pressure, and water pooled up after every shower. Staff Service – Some Positives There were a few bright spots in our stay. The young lady at the reception was very helpful, going out of her way to assist with an online purchase. Another staff member kindly helped us with a taxi upon departure. Final Thoughts We hope the hotel takes this feedback seriously to improve its standards. Please read a range of reviews carefully to ensure you have a clear picture before booking.

Following the review my husband left regarding our stay on Google, the owner of the hotel approached me directly through private messages. This was both unexpected and unprofessional, as I had booked the stay but was not the reviewer. He did not approach the situation constructively but instead sent a series of defensive and manipulative messages. The owner referenced his financial struggles, the need to earn for his children, and even suggested that our feedback aimed to harm his business. These attempts to deflect genuine feedback and to pressure us felt highly unprofessional and highlighted a larger concern: it seems we are not the first guests approached in this manner. While I understand that receiving critical feedback can be challenging, approaching customers in this way is unacceptable and speaks to deeper issues with how the hotel handles constructive criticism. No guest should feel pressured or guilt-tripped into changing their honest review. To be transparent, we have included images of the messages we received to ensure future guests are fully aware of how negative feedback is addressed. Honest reviews should help businesses improve and inform potential guests, not lead to uncomfortable confrontations. We hope this review sheds light on the full experience. Edit: After submitting my review, the owner deleted the WhatsApp messages, changed his profile picture and seemingly posted multiple fake 5 star reviews in the space of an hour.