Kempinski Hotel Hangzhou

Ulasan Kempinski Hotel Hangzhou

Kempinski Hotel Hangzhou

No. 66 Lishui Road, Gongshu District, Hangzhou, Zhejiang, ChinaLihat Detail Hotel
Kempinski Hotel Hangzhou
Kempinski Hotel HangzhouKempinski Hotel HangzhouKempinski Hotel Hangzhou
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.7/5
Luar Biasa
2239 ulasan
Ulasan terverifikasi
Lokasi4.7
Fasilitas4.6
Layanan4.6
Kebersihan4.7
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Tamu
Deluxe Double Room
Menginap di maj 2024
Keluarga
3 ulasan
2.7/5
Diposting pada 27 maj 2024
Kebersihan dasar tidak dilakukan dengan baik. Dengan dua orang anak, saya tidak berani menginap di hotel jelek, jadi saya sengaja memilih hotel ternama, tapi hasilnya tetap sama. Beberapa menit setelah masuk, saya hendak cuci tangan dan menemukan a rambut di baskom. Saya merasa itu **, dan ada rambut panjang di baskom. Ada air di wastafel, dan ada sesuatu yang tidak diketahui di cermin di ruang tamu dua anak. Saya tidak mau mengurusnya lagi, jadi saya minta pindah kamar untuk menyelesaikannya.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Para tamu yang terhormat, halo! Terimalah pujian kami dari Ocean Kempinski Hotel Hangzhou! Kami sangat menyesal bahwa kami tidak dapat memberikan Anda pengalaman menginap yang sempurna selama Anda menginap. Terkait masalah kebersihan kamar yang Anda laporkan, pihak manajemen hotel segera memerintahkan departemen terkait untuk menangani situasi tersebut dengan serius. Hotel ini selalu menerapkan standar merek Kempinski dengan ketat dan tidak akan pernah membiarkan kelonggaran apa pun untuk menghindari situasi yang sama terulang kembali. Sekali lagi terima kasih atas komentar dan masukan Anda, dan saya berharap dapat terus menerima dukungan Anda! Sangat menantikan untuk bertemu Anda lagi! Manajer Umum Hotel Christoph Knichel
Tamu
Family Friendly Suite
Menginap di mars 2024
Keluarga
3 ulasan
1.0/5
Diposting pada 1 apr. 2024
Ini pertama kalinya saya memesan kamar keluarga di Kempinski dan saya sangat kecewa Lihat saja gambarnya. kesehatan: 1. Buka selimutnya dan Anda akan melihat rambut panjang 2. Kamar orang tua-anak pasti untuk anak-anak. Semua barang untuk anak-anak kotor. Sebaiknya jangan meletakkan alas lantai seperti ini. Mainan mewah anak yang dipajang terlihat seperti sudah dipakai ulang dan belum dibersihkan. 3. Debu pada furnitur belum dibersihkan setidaknya selama sepuluh hari delapan hari. Pelayanan: Tidak ada sandal anak di kamar orang tua-anak. Saya menelepon untuk meminta sandal dan melaporkan masalah rambut saya. Nanti saya akan mengirimkan sandal. Saya memberi tahu petugas kamar bahwa seprainya tidak bersih maaf dan pergi. ‼ ️‼ ️Hotel bintang lima dengan lebih dari 1.600 kamar orang tua-anak. Masalah seperti itu terjadi. Saat kami check out, pihak hotel tidak memberikan feedback atau penjelasan apa pun. Sesampainya di ruang sarapan, kami minta anak-anak membayar makanannya. Kami bilang itu kamar orang tua-anak, jadi stafnya minta petunjuk.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Para tamu yang terhormat, halo! Terimalah pujian kami dari Ocean Kempinski Hotel Hangzhou! Kami sangat menyesal bahwa kami tidak dapat memberikan Anda pengalaman menginap yang sempurna selama Anda menginap. Mengenai tanggapan Anda tentang masalah kebersihan kamar dan layanan staf, manajemen hotel sangat mementingkan hal itu. Kami akan memperkuat kontrol detail dan mengontrol masalah secara ketat. Pada saat yang sama, kami akan memperkuat pelatihan keterampilan personel layanan untuk menumbuhkan pandangan ke depan dan pemikiran layanan proaktif. Kami sekali lagi meminta maaf atas ketidaknyamanan yang ditimbulkan kepada Anda. Sebagai hotel merek internasional, kami menghargai pendapat setiap tamu. Dengan izin Anda, kami sangat berharap Anda dapat meninggalkan informasi kontak Anda sehingga kami dapat menindaklanjutinya dengan Anda untuk rincian lebih lanjut dan meminta maaf! Kedepannya, berbagai layanan akan terus kami tingkatkan guna meningkatkan kualitas layanan setiap saat. Kami dengan tulus berharap dapat bertemu Anda lagi! Saya berharap Anda hidup dan bekerja bahagia! Manajer Umum Hotel Christoph Knichel
Tamu
Kamar Pemandangan Kanal(king bed)
Menginap di aug. 2024
Pasangan
41 ulasan
4.7/5
Menakjubkan
Diposting pada 3 sep. 2024
Nice staff with great service attitude. You feel very welcome. They greatly supported with some arrangements for a birthday. Room was exceptional clean, quiet and cosy. Good soundproofing - we slept very well. Breakfast buffet is highly recommended, great choice of freshly prepared Chinese and western food. Spa and pool area are also very clean and a pleasure to use. Lots of restaurants, coffee shops, bars around in the nearby shopping mall and a little old street opposite area on the other side of the river. We enjoyed our stay very much and are always happy to return
Terjemahkan
Tanggapan dari Properti: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you enjoyed the room decoration. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Janet Wen, General Manager
Manuelvv
Deluxe Room (2 tempat tidur)
Menginap di aug. 2024
Keluarga
14 ulasan
3.2/5
Diposting pada 14 aug. 2024
The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel. The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later. The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days. In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.
Terjemahkan
Tanggapan dari Properti: Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. About the unpleasant staying experience, we already report to the management team of hotel immediately. Your feedback is vital to us, and the management team mainly focus on it. We are apologized for your unpleasant experience. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Janet Wen of General Manager
Tamu
Kamar Pemandangan Kanal(king bed)
Menginap di nov. 2024
Bepergian dengan teman
1 ulasan
5.0/5
Fantastis
Diposting pada 1 dec. 2024
Fantastic hotel! Great service as well. Breakfast was delicious—just a bit of confusion when it came to ordering from the a la carte menu. Misty at the front desk was incredibly helpful as well!
Terjemahkan
Tanggapan dari Properti: Dear guest, hello! Welcome to Kempinski Hotel Hangzhou! It is a great pleasure to know that you have enjoyed your stay at the hotel, which is committed to creating unique European luxury experiences and unforgettable taste buds for its guests. The all-day restaurant offers an extensive breakfast buffet based on the new concept of a food market, with an exciting mix of local and international cuisine at each stall in the restaurant. The hidden menu on the table can also unlock the spot made Hangzhou special film, etc. We sincerely look forward to your return and let us bring you more and better experience. Wish you a happy life and work! Janet Wen Hotel General manager
Tamu
Deluxe Room (2 tempat tidur)
Menginap di mars 2024
Bepergian dengan teman
2 ulasan
5.0/5
Fantastis
Diposting pada 2 apr. 2024
I rarely write reviews but I need to do this hotel justice. Apart from the design and comfort of the room and amazing facilities (including pilates reformer in the gym) the helpfulness of the staff is unparalleled and whoever runs this hotel has done an impeccable job. This is true hospitality. Would argue it has surpassed Four Seasons standards. I arrived at the hotel feeling a little drowsy and the concierge instantly asked if he could get me a drink. Checkin and checkout process seamless. Would come back to Hangzhou just to be able to stay here again. Will be hard to find a hotel that beats this.
Terjemahkan
Tanggapan dari Properti: Dear guest, Greetings from Kempinski Hotel Hangzhou! We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely Christoph Knichel - General Manager
Tamu
Deluxe Double Room
Menginap di nov. 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 9 nov. 2024
We loved the hotel the staff are very friendly especially yuan in the concierge
Terjemahkan
Tanggapan dari Properti: Dear guest, hello! Thank you for your stay at Yuanyang Kempinski Hotel Hangzhou. We are glad to know that your stay at Kempinski has been very satisfying! Your recognition and encouragement is the driving force for us to continue to move forward, and the hotel staff will remain enthusiastic to ensure that the hotel's services and facilities are maintained at a high quality level, committed to bringing you a more pleasant and warm stay experience! Look forward to your visit again, I wish you a happy life and work! Janet Wen Hotel General manager
Kelvin M
Deluxe Double Room
Menginap di aug. 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 7 aug. 2024
One of the best stay we had in Hangzhou Receptionist name Jaime are really helpful and knowledgeable about the city Room are perfect It was a birthday stay, small and creative decoration are provided with a fruit cheesecake. Breakfast was near to topnotch, serving chinese and western cuisine, do check out their wontan soup at the noodle station and their pastries are quite fluffy Overall location are somewhere away from Westlake but near to XiaoHe Street and a decent mall beside Lastly, we would like to said thank you again for all the preparation and help Thank you Jaime, we will definitely return!
Terjemahkan
Tanggapan dari Properti: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you and your wife enjoyed the room decoration and cake. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Janet Wen, General Manager
Tamu
Deluxe Double Room
Menginap di mars 2024
Bisnis
2 ulasan
5.0/5
Fantastis
Diposting pada 8 mars 2024
I often come to Hangzhou for business for a night or two. Kempinski never fail to deliver great service with their excellently managed hotel. The breakfast alone is worth a visit.
Terjemahkan
Tanggapan dari Properti: Dear guest, Greetings from Kempinski Hotel Hangzhou! We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely Christoph Knichel - General Manager
Dylan Tidbury
Deluxe Double Room
Menginap di aug. 2023
Lainnya
13 ulasan
5.0/5
Fantastis
Diposting pada 27 aug. 2023
We stayed a night at the hotel to celebrate my wife’s birthday, and the hotel went out of their way to make her birthday special with lovely decorations and a freshly baked cake. The amenities where amazing, and the room was clean. The breakfast was amazing. Definitely the best buffet breakfast we have experienced in Hangzhou thus far. Good selection between western and Asian cuisine, and also have the option to order from a set menu, which is all inclusive of the buffet breakfast.
Terjemahkan
Tanggapan dari Properti: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you and your wife enjoyed the room decoration and cake. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
Tamu
Deluxe Double Room
Menginap di nov. 2023
Bisnis
3 ulasan
5.0/5
Fantastis
Diposting pada 17 nov. 2023
Everything was superb. From the service level, the pool and gym facilities to the breakfast. Everyone was super friendly and I would go back anytime 😍. Really so far the best hotel on our trip to China this year
Terjemahkan
Tanggapan dari Properti: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. Guest satisfaction is Kempinski Hotel's greatest pursuit. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
Tamu
Kamar Pemandangan Kanal(king bed)
Menginap di nov. 2023
Keluarga
4 ulasan
5.0/5
Fantastis
Diposting pada 28 nov. 2023
excellent service excellent location nice room and likely will stay again if come to hangzhou
Terjemahkan
Tanggapan dari Properti: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. Guest satisfaction is Kempinski Hotel's greatest pursuit, and your gracious comments will be shared with our team. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
ASmith
Deluxe Double Room
Menginap di jan. 2023
Pasangan
28 ulasan
5.0/5
Fantastis
Diposting pada 30 jan. 2023
This was our first time staying for a “staycation.” The location is near the Grand Canal area and close to many area restaurants but the restaurant inside the hotel, Frieda is amazing!!!!! The service all around from reception, eateries, doorman, etc was friendly and extremely helpful. The beds were comfy and we had a lovely view of the canal. My favorite was the tub that I could lie down in and I’m tall!!! We really enjoyed our stay and hope to be back soon. I would love to see coffee in the rooms though but thankfully I had brought some with me. See you soon!
Terjemahkan
6/8
Tanggapan dari Properti: Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Christoph Knichel General Manager
shtmpearl
Deluxe Double Room
Menginap di maj 2023
Bisnis
49 ulasan
4.7/5
Menakjubkan
Diposting pada 10 juli 2023
Beautiful room and lovely service! I would come back to stay again! Great location with a shopping mall around.
Terjemahkan
Tanggapan dari Properti: Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Also, thanks for your positive comments about our hotel. Your gracious comments will be shared with the team. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Christoph Knichel of General Manager
Tamu
Deluxe Double Room
Menginap di aug. 2024
Bepergian dengan teman
9 ulasan
5.0/5
Fantastis
Diposting pada 12 aug. 2024
设施：OK 卫生：OK 环境：OK
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客，您好！請接受來自杭州遠洋凱賓斯基酒店的問候！很榮幸您能夠對此次入住體驗感到舒適與愉悦！同時，感謝您對酒店環境設施、整潔客房等方面的認可，為您提供滿意的服務是酒店的職責所在，酒店致力於為您帶來高品質的歐式奢華體驗！期待您的再次光臨，祝您生活愉快！Janet Wen 酒店總經理