Telusuri Ulasan Pelanggan untuk Hotel di Marrakech
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9,7/10
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GGrmoIt was a rocky start with the fast track entry at the airport getting messed up. They didn’t have our names at the fast track desk and were really rude to us about it despite us explaining our situation to them. It really left a bad first impression since we were hoping to have a smooth and comfortable entry into the country. It’s what you expect booking “the best hotel in Marrakech” after all. At this point I was regretting not going with Amanjena. However, as we got to the hotel, the beautiful interior and attentive staff did melt our hearts a little. The staff members at breakfast were particularly pleasant. The Italian restaurant and its tasting menu was quite delightful too. But the afternoon tea left a lot to be desired. Unprofessional staff (the birds got to the cakes multiple times before they got served, they brought out the wrong tea for me, etc) made me wonder how they could be so different from the breakfast team. Regardless the hotel was undoubtedly very beautiful and we did have a wonderful time overall.
TTamuI recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
TTamuThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
DDrama ZhangThe best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.
Berapa tarif rata-rata untuk hotel dengan Gym di Marrakech?
Untuk hotel dengan Gym di Marrakech, harga rata-rata pada hari kerja adalah THB 15.990, dan harga rata-rata pada akhir pekan (Jumat–Sabtu) adalah THB 16.319.
Hotel apa dengan Gym di Marrakech yang merupakan hotel mewah?