The Moziac Hotel

Very rude behavior by staff specially Mr bheekam. Not recommended to come at any occasion. Go to some other place which know the meaning of hospitality. Even for order very deplayed due to this person only. Please don't come here. Pathetic place

Terrible experience at mozaic. Waiter Bheekam was rude, dismissive, and impatient. Constantly ignored our requests and seemed annoyed by our presence. Food was mediocre at best, but the appalling service ruined any chance of enjoying the meal. Avoid at all costs.

Overall, a pretty good experience Nice n clean room but could have been spacious Breakfast - Tasty and good Veg options but there were quite few repetitions over 3 days Hotel has a restaurant on 4th floor and a separate roof-top Location is good (Few eateries around and salons, sweet marts, shops etc.) Conveniently located Tea/Coffee maker TV with Airtel connection, too many channels did not work Issue was with bathroom 1) SLIPPERY tiles. Be very very careful. 2) Our bathroom had poorly done flooring - water did not flow away. 3) Water from shower flowed out and accumulated.

Excellent service and best facilities Very good staff timely service best roof top experience Best place for gathering and party Best service by manoj kumar and all other staff Best quality food an drinks

Highly disappointed with this booking, during the booking process I had clearly mentioned that we need single bed and to assure made an effort to call and reconfirm as well and same was assured by Ms. Lovely over phone call. I had mentioned her specifically that I should reach hotel by 6 pm since I am driving down from Mussoorie to Gwalior (12 Hrs. Of Drive) But on arrival by 6:30pm we were offered with twin bed and kept us waiting. For good half an hour I was trying to explain and hotel team kept on defending to that extended they mentioned all the premium rooms have only twin beds and when I asked them if that's the case then why there is option of choosing bed between single bed or twin bed. And they kept us on switching room one from another for another 15 minutes then I insisted to meet the manager. Then Mr. Mosin came to pacify and tried to make me understand its not a big deal, then help me to understand why it took 45 minutes to offer room as per booking specifications that to checking in 6 hrs late then standard check in time. Confusion continued to restaurant as well, as per my meal plan breakfast & dinner was part of package & for this also I spoke to Ms. Lovely that we have to order from ala carte menu if buffet is not there. After dining at there terrace restaurant I had kept on clarifying about my discussion with Ms. Lovely. It was very embarrassing seating with family and all this stupid stuff and I end up paying additional amount post booking my meal as part of package. I should never recommend this to anyone, please check on ground reality before associating with such kind of hotels. Highly disappointed, I want compensation against all this harassment and embarrassment. Pramod Dwivedi

Hotel was nice and evening manager was very kind and helpful

Overall experience is bad