1F, Building 1, Future Fangzhu D4 Group, Yunyan District, Guiyang City, Guizhou Province, Yunyan District, Guiyang, Guizhou, ChinaView Hotel Details
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Orange Guiyang Future Ark Hotel Guest Reviews
4.8/5
Excellent
1788 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1788)
Positive reviews(1771)
Reviews with photos/video(182)
Friendly front desk staff(232)
Delicious breakfast(217)
Classy environment(164)
Easy to get around(106)
Quiet & comfortable(74)
Good sound insulation(40)
Close to airport(16)
Awesome gym(4)
Negative reviews(16)
Guest User
Moon Glow Double Bed Room
Stayed in May 2023
Couples
4 review
5.0/5
Outstanding
Posted on Sep 15, 2023
nice bro!
Response from Property: 尊敬的客人,您好!非常感謝您的入住和點評!酒店9樓設定有健身房和瑜伽室供您免費使用,健身房內的所有器材均可免費使用哦~我們致力於為您提供最好的服務,並營造最舒適的入住環境,給您帶來超值的入住體驗!真誠期待您的再次光臨!祝您平安!
Guest User
California Sunshine Twin Room
Stayed in Feb 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 23, 2023
nbnbnbnb
Response from Property: 尊敬的賓客: 您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,桔子貴陽未來方舟酒店永遠屹立於這個城市,等候您的來臨!
Guest User
Parent-child Room
Stayed in Feb 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Mar 27, 2024
I stayed here again when passing through Guiyang. The hotel is clean, located in a busy city, and convenient for eating. The hotel service is enthusiastic and I like the intelligent robot service. It feels good and I recommend staying here!
Original TextTranslated by Google
Response from Property: Dear customer: Hello! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are also honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! We sincerely look forward to your visit again!
weieii
Moon Glow Double Bed Room
Stayed in Feb 2024
Other
13 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The room is very cozy and very nice, and the front desk is also very gentle.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to give Xiaoju a five-star review despite your busy schedule. The orange design is based on the California sunshine theme. The space design emphasizes openness, freedom, and natural characteristics, and the guest experience focuses on health, happiness, and vitality. I hope everyone who walks into Orange can enjoy life with a healthy and energetic attitude! We are honored to see your affirmation and recognition of the work of our front desk colleagues. The hotel has a gym, laundry room and yoga room. There are more than ten types of buffet breakfast for you to choose from. Thank you for your love and recognition. Xiaoju lives up to expectations and keeps doing better! We look forward to meeting you next time.
Guest User
California Sunshine Twin Room
Stayed in Sep 2023
Travel with friends
24 review
2.7/5
Posted on Oct 12, 2023
I didn’t have a very good impression of Guiyang when I was traveling by car. I didn’t know what district I was staying in. There were hotels all around. The parking lot of this hotel was particularly difficult to find. It was very troublesome. It was already 1 a.m. when I got there, and I spent a lot of time looking for a parking space. One hour, no exaggeration
Original TextTranslated by Google
Response from Property: The hotel’s advice to you is to maintain a good attitude when traveling to an unfamiliar city and prepare a strategy. The hotel’s district, surrounding facilities, and parking lot location are all public information. There are locations, pictures, and information on Amap Navigation. There are telephone calls, there are signs along the way, and the hotel has staff guidance. The hotel is really sorry that you still spent an hour looking for the parking lot under such a premise. It is really a mistake on our part.
Anonymous User
Moon Glow Superior Double Bed Room
Stayed in Jun 2022
Couples
3 review
2.2/5
Posted on Jul 17, 2022
The service at the front desk is very worrying. On the second day of renewal, Ctrip gave me a free upgrade. The front desk refused to acknowledge it and said that it must be given a five-star rating. The gift from Ctrip did not count. I had to ask Ctrip myself.
On the third day, the aunt who went to bed at 10 o'clock in the morning and slept well directly swiped the card to open the door and came in. She said that the front desk told her that we had checked out and luckily we were all wearing pajamas.
When I went out on the fourth morning, I accidentally spilled the lychee shells on the table on the ground, so I put up a sign asking the aunt to clean it. I also specifically told the front desk to help clean up the room. The front desk also asked us if we needed to change the sheets, so we said No need to do a little cleaning, just sweep the floor. But when I returned to the hotel at about three o'clock in the afternoon, I found that the room was still not tidied up. The aunt said that she had not been notified at all. The manager also said that she would explain the results until the check-out manager saw it the next day. We didn't even say hello or apologize, just glanced at us and walked away.
Original TextTranslated by Google
Response from Property: Dear friends from Orange, I am really sorry. Due to the large number of guests staying at Xiaoju recently, our friends at Xiaoju are so busy that they forgot to follow up on what we promised you and failed to reply to you in time. It is indeed our fault. We will use stricter regulations to improve our service quality. We hope to give you a perfect check-in experience next time. Xiaoju and Xiaoju’s partners thank you very much for taking the time to give us your valuable opinions. wish you a happy life.
Guest User
Moon Glow Double Bed Room
Stayed in Feb 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Robot 🤖 is awesome
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for coming, and also sincerely thank you for your love and recognition of us. You remember the good time here and we are very touched. It is our bounden duty to let guests enjoy a good stay experience. It is a great honor to receive your praise. At the same time, we are more motivated to continue to move forward and hope to have more opportunities to serve you!
Guest User
Moon Glow Superior Double Bed Room
Stayed in Jun 2023
Business travelers
94 review
1.0/5
Posted on Jul 22, 2023
Poor service, poor sound insulation in the room
Original TextTranslated by Google
Response from Property: Xiaoju is deeply sorry for bringing you a bad check-in experience. Xiaoju is very concerned about your stay. If you have any questions during your stay, you can contact the hotel lobby manager to solve it for you. I don’t know where the poor service occurred. Question, I hope you can point out our shortcomings to us next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope our service We can bring you more surprises and touches, and we look forward to your next visit!
Response from Property: 尊敬的客人,您好!首先,非常感謝您對我們酒店早餐的肯定,我們一直致力於為客人提供優質的餐飲服務。同時,對於您在入住期間遇到的不便,我們深感抱歉.關於您提到的房間隔音問題,我們非常理解您在休息時受到噪音干擾的困擾。酒店的房間安排確實需要更加細緻地考慮客人的休息需求,我們會立即對電梯附近的房間進行隔音檢查,並採取必要的改進措施,以確保未來不再發生類似情況。對於您提到的換房費用問題,我們理解您的感受。通常情況下,我們會盡力為客人提供滿意的房間安排,而不額外收費。我們真誠地希望您能給我們一次改進的機會,並期待您再次光臨,體驗我們改進後的服務。如果您有任何進一步的意見或建議,歡迎隨時與我們聯繫。再次感謝您的反饋,祝您生活愉快!