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Kat12345
Suite - 1-Bedroom, Mountain-View (Soaking Tub)
Menginap di Jan 2025
Pasangan
20 ulasan
3.7/5
Diposting pada 16 Feb 2025
This was a rather unusual stay for us. Before I begin, I have to say that it really wasn’t bad-the room was really spacious, soaking in the private hot tub is always a treat, and we were surprised by the fact that we got 2 dinners, even though the package we bought said it would be one dinner per stay. Anyways, let’s start with the fact that 90% of the hot springs are closed. That wasn’t a big deal for us, as we don’t really like public hot springs, but we just went to check it out. I feel like if I paid this amount of money expecting to have full two days of fun and relaxation in the hot springs park, and all the pools were closed, I would be super disappointed. Next thing was-our jacuzzi didn’t work. We went to the reception and reported it, and they shrugged and said “oh well, it doesn’t work”. We didn’t want to change the room over that one thing, but I felt it was really unprofessional that they didn’t even offer. The hotel is OVERCROWDED. Friday was ok, Saturday was already full to capacity, and on Sunday morning we couldn’t find a seat for breakfast in three huge dining areas. The food was average at best, but I like Chinese food, so I wasn’t disappointed that the advertised “German food” wasn’t there. Also, for a hotel of this type, where the point is soaking in the spring, enjoying and relaxing, there should be a rule for screaming, as on Saturday a family moved in just below us, and they were constantly yelling and it really affected our stay. Of course you can’t choose your neighbors, but a house rule of not screaming would be wonderful. All in all we had fun and got a good rest (the bed is soooooo comfortable!!!), but I believe it lacked many things for this price. I would call the hotel and check if the pools work or not, and make sure that everything in your room works properly.
Terjemahkan
Tanggapan dari Properti: 致尊貴的賓客:您好!首先,感謝您選擇我們酒店並分享瞭如此詳細的反饋。對於此次入住中諸多不如人意之處,我們深表歉意。您反饋的問題,我們已深刻反思。這絕非我們期望為您打造的住宿體驗。能讓您享受寬敞房間、舒適床鋪以及意外獲得的晚餐,算是一絲欣慰,但我們明白這些遠不能彌補不足。我們會立即整改,加強設施維護與檢查,合理規劃温泉開放,提升餐飲質量,制定並執行更完善的住客行為規範。希望您能再給我們一次機會,相信下次定能讓您感受到物超所值的優質服務。香江温泉旅遊度假區總經理 熊懷生 謹啟
Shoman
Elegant Garden Villa Double Bed Room
Menginap di Jan 2025
Keluarga
7 ulasan
5.0/5
Fantastis
Diposting pada 24 Feb 2025
Good hotel very nice and all stuff very nice restaurant also very good
Terjemahkan
Tanggapan dari Properti: Dear Guest,Thank you so much for your kind words! We are truly delighted to hear that you had a great stay with us and found our hotel nice, our staff friendly, and our restaurant excellent.Your satisfaction is our top priority, and it means a great deal to us that you appreciated the efforts of our team. We take pride in providing a high - quality service, and your positive feedback will surely inspire us to keep up the good work and strive for even better.We sincerely hope to have the pleasure of welcoming you back in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Xiong Huaisheng,General Manager of Xiangjiang Hot Spring Resort
Marina
Elegant Garden Villa Double Bed Room
Menginap di Des 2024
Sendiri
9 ulasan
5.0/5
Fantastis
Diposting pada 17 Jan 2025
Special thanks i want send for Assistant Manager Fan Guanghua, he help me a Lot and was very kind and helpful. I hope i come back soon!
Terjemahkan
Tanggapan dari Properti: Dear Guests:Hello! We are delighted to receive your recognition of our resort and would like to thank you for your kind words about our Assistant Manager Fan Guanghua! He always put the needs of the guests in the first place, with a friendly attitude and professional quality, for every guest to solve problems. He feels honored to have your approval.We can't wait to see you again! The next time you come back, whether it is comfortable accommodation, wonderful play projects, or intimate service, you will bring a new experience to make your trip more memorable!Xiong Huaisheng, General Manager of Xiangjiang Hot Spring Tourist Resort
Stella06
Kamar Tamu - Pemandangan Gunung (2 tempat tidur) (Bak mandi, balkon) (Bangunan utama)
Menginap di Agt 2024
Keluarga
4 ulasan
4.7/5
Menakjubkan
Diposting pada 17 Sep 2024
We had an awesome time. To be honest, after I booked I read through others' reviews and wanted to cancel our bookings,but didn't and I am glad we didn't. The people were friendly even though they can't speak English they ry to help. Our stay at the hotel was great. The activities was cooooool we went on the boat ride my word lol we didn't know that we had to ask the didi to ride in after we got the tickets and we had to walk 2km before the ride,just a heads up if you don't have your own transport. Overall, we had a great time. Everyone was friendly. I would honestly go back again. The hotel smells nice and is clean. The food was good too. I can only speak well about this hotel as a foreigner. There was plenty of food to choose from.
Terjemahkan
6/20
Tanggapan dari Properti: 尊敬的客人:非常感謝您的評價。很高興您在這裏度過了美好的時光。得知您在預訂後曾因看了他人的評價而想取消預訂,但最終沒有取消,我們很欣慰。我們的員工很友好,雖然可能英語交流不太順暢,但他們盡力提供幫助。酒店的活動非常棒,乘船體驗很有趣。同時,我們也注意到您提到的交通問題,會在這方面進行改進,為客人提供更清晰的指引。總體而言,很高興您對我們的酒店評價這麼高,酒店環境乾淨、氣味宜人,食物也很不錯,選擇豐富。我們期待您再次光臨。香江温泉旅遊度假區總經理熊懷生謹啟。
Roberta Ponestk
Kamar Twin Deluxe di Vila
Menginap di Sep 2024
Keluarga
2 ulasan
4.2/5
Luar Biasa
Diposting pada 8 Okt 2024
We had a bad surprise a soon as we checked in. The room we booked was at a House aside from the hotel (there are thousands of them) and the house have 3 floors, you have to take your luggage up the stairs, depending on which floor you are. The size of the room is much smaller than they say (30-40 sqd meters) cause they show a living room in the pictures, but this is a common area for all the rooms in that house. They have carpet in the rooms and as permitted to smoke, the smell is heavy and dirty and we all got sick from sleeping 3 nights there. Because of that we even left one day before our schedule, loosing the money from the last night we didn’t use. The balcony and bathroom’s doors are glass made, so you get huge light inside the all night. We asked some fabric to try to cover it, but didn’t help much. The outdoors activities are fun, and the staff is very organized and helpful. It’s worth to visit a day, not to sleep in. I’m very disappointed with our experience. One more thing that bothers us is that every morning after breakfast they gave treats asking for us to write good reviews.
Terjemahkan
6/7
Tanggapan dari Properti: 尊敬的客人:您好!首先,對於您在入住期間遇到的不愉快體驗,我們深表歉意。我們非常重視您的反饋,並將採取措施改進我們的服務。再次感謝您的反饋和建議,我們期待有機會為您提供更好的服務,彌補您這次不愉快的經歷。香江温泉旅遊度假區總經理熊懷生謹啟
Tamu
Kamar Tamu - Pemandangan Gunung (2 tempat tidur) (Bak mandi, balkon) (Bangunan utama)
Menginap di Jul 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 29 Agt 2024
The hotel was amayzing... we had great holiday. The service of the hotel stuff was exelent ,they didnt talk in English but they add me on Wecheat and help me in everything i ask.
We travel with 7 years old and 2 years old and booth had good activities . Also around the hotel have alot of adventure for older kids and adoult that was supper fun and chalanging . We enjoy and defenntly we recoment for this hotel for familes with kids that are in different age.
Terjemahkan
Tanggapan dari Properti: Distinguished guests :Thank you very much for your high praise! We are delighted to hear that you had a great holiday at our hotel. We are glad that our staff's excellent service could meet your needs. Although they may not be fluent in English, their willingness to add you on WeChat and assist you with everything shows their dedication.We are also happy to know that your 7-year-old and 2-year-old had good activities. The adventures around the hotel for older kids and adults are indeed super fun and challenging.We are glad that you enjoyed your stay and definitely appreciate your recommendation for families with kids of different ages. We look forward to welcoming you back again.General Manager of Xiangjiang Hot Spring Resort, Xiong Huaisheng.
Tamu
Kamar Twin Deluxe di Vila
Menginap di Jun 2024
Keluarga
1 ulasan
3.0/5
Diposting pada 31 Jul 2024
The hotel is in a very nice location, but quite outdated. Housekeeping is actually only doing your bed, but not cleaning the Room. The Restaurant is an absolute disaster, advertising German Beerfestival , running out of beer before they close down. Breakfast buffet is just for Chinese Customers, besides bacon and egg nothing else for Foreigners.
Overall we enjoyed our stay mainly due to the activities offered for young and old.
Terjemahkan
Tanggapan dari Properti: 敬啟貴客:蒙君言,吾店所處之地甚善,然略顯陳舊。房務僅理床榻,未潔室間。餐廳實乃大患,宣德式啤酒節,未及閉店而啤酒罄竭。早餐自助,多為中式,於外籍賓客,除培根與蛋,餘者寥寥。然總體觀之,賴所供老幼皆宜之活動,君等尚享此居停。吾店必思改進,以迎君等復臨。香江温泉旅遊度假區總經理 熊懷生 謹啟
Tamu
Kamar Twin Deluxe di Vila
Menginap di Okt 2024
Bepergian dengan teman
4 ulasan
5.0/5
Fantastis
Diposting pada 28 Des 2024
I enjoyed great weekend there! Beautiful surroundings, multiple choice of hot springs and good German style buffet.
Terjemahkan
Tanggapan dari Properti: 尊敬的賓客:您好!非常高興得知您在我們這兒度過了一個愉快的週末!我們酒店得天獨厚的自然環境,豐富多樣的温泉種類以及獨具特色的德國風情自助餐能得到您的喜愛與稱讚,我們感到無比榮幸。我們會繼續努力,不斷提升服務品質和設施水平,為您打造更加完美的休閑度假體驗。期待您的再次光臨,讓我們有機會再次為您服務!香江温泉旅遊度假區總經理 熊懷生 謹啟
Nikki elytta
Elegant Garden Villa Double Bed Room
Menginap di Mar 2024
Pasangan
10 ulasan
5.0/5
Fantastis
Diposting pada 22 Mei 2024
This is the best hotel I have ever stayed at. They have everything you need: 50 different pools hot springs, a waterfall view, delicious food, and the best hospitality. As a foreigner in China, sometimes it’s difficult due to language barriers, but everyone here is so polite, helpful, and friendly.
From the moment I checked in, I asked if it was possible to get a waterfall view, even though the room I booked didn’t have that view. The front desk lady, Zou Yingjiao, upgraded my room. She speaks English very well and was incredibly helpful. As a foreigner travelling for a short stay, we didn’t have a car for sightseeing nearby, and she helped arrange one for us. When it was time to check out, she gave me six pieces of fruit. I had trouble with a Didi driver, and she immediately came outside to help me deal with the driver and translate. She is amazing.
Regarding the food, I stayed for two days with breakfast and dinner included. The first day’s dinner was a buffet, and everything exceeded my expectations. On the second day, since there weren’t many guests booked for dinner, there was no buffet, but they still provided a great variety of food and accommodated my special request for no pork. This was even better than the buffet since they could customize it to my taste and needs. The supervisors, Pen Zi Shi and Liu Min Fang, explained the ingredients and ensured everything met my satisfaction for the breakfast and dinner.
Big thanks to these three ladies and others. My stay wouldn’t have been so wonderful without your assistance.
Terjemahkan
Tanggapan dari Properti: Greetings, distinguished guests: We are honored by your kind words. Each of the 50 hot spring pools is unique, with picturesque waterfalls, delicious food and warm hospitality. Ms. Zou Yingjiao's kindness shows the elegance of our store. Her English proficiency and helpfulness are the glory of our store. As a guest from a foreign country, although you have a language barrier, we all have a benevolent heart to help you solve your difficulties. The food you mentioned, we will strive for excellence, supervisors Penzishi and Liu Min Fang will also uphold the original heart to ensure that every guest needs. Your words, such as the bright stars shine on our shop, we will make persistent efforts to cultural charm, sincere service, for every visitor. May your journey ahead be smooth, and may happiness always be with you. Thank you again for your praise and support. I pray that on the journey of life, you will be blessed when encountering difficulties, everything will prosper, hold the warm sun in your heart, soak in the spring breeze, and see the wonderful scenery of the world all over, and your life will always bloom with brilliance! Yours sincerely, Xiong Huaisheng, General Manager of Xiangjiang Hot Spring Tourist Resort
DianaKa
Elegant Garden Villa Double Bed Room
Menginap di Feb 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 17 Mar 2024
Our favorite hot springs spot so far! Starting from the check-in, it was nice and fast, the staff were very helpful, we could contact them anytime through wechat if there was any questions, they help to call a car if you need also.
Breakfast was as well great! A lot of different varieties of food, asian and western cuisine. A lot of different hot springs and swimming pool which can be a bit cold in the winter time. Seafood dinner was just amazing! Not only seafood, but beef, chicken and other different food! There is a tracking path 15 min away from the hotel, if you feel like you need adrenaline you definitely should do that 😄
Location is amazing, can walk around the area, views are amazing!
Terjemahkan
6/13
Tanggapan dari Properti: 尊敬的客人,您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可,我們始終追求為賓客打造完美的入住體驗,我們願意盡最大的努力,讓您的香江之旅變得輕鬆愉快順心,期待您的再次光臨,感受不一樣的風采。祝您:身體健康,生活愉快!錦綉香江温泉酒店總經理 熊懷生 謹啟
Beggie
Elegant Garden Villa Double Bed Room
Menginap di Feb 2024
Pasangan
24 ulasan
5.0/5
Fantastis
Diposting pada 16 Mar 2024
The location of the hotel is amazing, it’s in the middle of the nature. It’s spotless. The staff is very friendly and welcoming. Especially Zou Yingjiao took special care of us. She helped us like a personal assistant during our stay. The restaurant of the hotel serves excellent meals. The restaurant manager Winnie assisted us in person. She took special care of us. We loved the sea food buffet and the breakfast. Thanks to these wonderful people we had an amazing hot spring vacation. The room was very big and clean. We had a bathtub, a shower and a private hot spring pool. The bed was very comfortable. The house keeping team was very helpful they even brought us a heater. Our only disappointment was some of the hot spring pools were closed due to maintenance other than that everything was amazing.
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,您好!非常感謝您入住酒店並給予評價,您對鄒瑩嬌和羅瑩的表揚已經發送給他們本人和酒店管理層,他們非常開心能夠得到您的認可,讓我向您表示感謝。關於您提到温泉池開放少的問題我們一定重視,已反饋給相關部門進行整改。我們會繼續秉承“雖然不是無所不能,但一定竭盡所能”的服務理念,去服務好每一位客人。錦綉香江温泉城以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求,期待您的再次光臨。祝您:工作順利,身體健康!錦綉香江温泉酒店總經理 熊懷生 謹啟
HO YING WA
Mountain View Hot Spring Double Bed Room With Private Tub
Menginap di Nov 2024
Keluarga
4 ulasan
5.0/5
Fantastis
Diposting pada 27 Des 2024
very good staffs, good environment.
excellent for family holiday!
Terjemahkan
Tanggapan dari Properti: Dear guests:Hello! After reading your positive comments, we are delighted and truly grateful for your high recognition of our staff and environment, and for recommending us as an ideal choice for a family vacation. We always believe that quality service comes from the sincere efforts of every employee, and the pleasant environment can add more warmth and comfort to your holiday.In order to create a more perfect holiday experience for you and more families, we will continue to improve the service quality and constantly optimize the details of the environment. In addition, our hotel is also equipped with a variety of parent-child entertainment facilities, look forward to you come with your family again, together to create more happy and unforgettable memories!Xiong Huaisheng, General Manager of Xiangjiang Hot Spring Tourist Resort
Xiaoxiaotao-758
Kamar Twin Deluxe di Vila
Menginap di Jan 2025
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 19 Feb 2025
设施:OK
设施:OK
卫生:OK
环境:OK
服务:OK
无限次森林养生温泉门票:很好
Terjemahkan
Tanggapan dari Properti: 致尊貴的賓客:您好!看到您一連串的 “OK” 以及對森林養生温泉門票的好評,我們滿心歡喜!您對酒店設施、衞生、環境和服務的認可,是對我們最大的肯定。我們會一如既往地保持高標準,不斷提升,為您帶來更多優質體驗。期待您再次光臨,享受愜意時光!香江温泉旅遊度假區總經理 熊懷生 謹啟
Tamu
Elegant Garden Villa Double Bed Room
Menginap di Feb 2024
Pasangan
10 ulasan
5.0/5
Fantastis
Diposting pada 19 Apr 2024
Good hotel with a nice territory, everything was great
Terjemahkan
Tanggapan dari Properti: We are truly grateful for your kind words. It is our pleasure to provide a pleasant stay and a charming territory for our guests. Your satisfaction means the world to us.Looking forward to your next visit
Pengguna Anonim
Kamar Tamu - Pemandangan Gunung (2 tempat tidur) (Bak mandi, balkon) (Bangunan utama)
Menginap di Apr 2024
Pasangan
2 ulasan
5.0/5
Fantastis
Diposting pada 3 Mei 2024
Cool!
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,您好:感謝您對我們的高度評價,我們會繼續堅守這份卓越,讓這些成為我們的招牌,給客人帶來更佳的入住體驗。時光清淺處,一步一安然。願祝君如此山水,滔滔岌岌風雲起!香江温泉旅遊度假區總經理 熊懷生 謹啟