Camplus Guest Firenze Casa Per Ferie

是一家學生公寓，很多學生入住，乾淨整潔，房間很大，整體來説還不錯

とても快適に過ごせます

Nó phải đi bộ khá xa từ bến phương tiện công cộng. Khó để đặt đồ ăn ở FL. Dịch vụ tốt. Phòng sạch.

The hotel is very clean and modern. It is within walking distance of both the city centre and Firenze Santa Maria Novella train station. The reception is open 24 hours a day. The bathroom is very spacious and shower was great. Air conditioning in the room worked perfectly. Nice big windows too which can be partially opened.

I regret to say that our recent stay at Camplus Guest Firenze in Florence was a complete disappoin**ent, and I feel compelled to share our experience to warn others not to stay here. To start with the positives, the room size was adequate and the bed was comfortable. The modern decor was also appealing, and the cleaning standards were satisfactory. However, the negatives far outweighed any positives. Firstly, despite being upgraded, our room on the messanie 1A floor suffered from appalling noise pollution from the common area as there was no wall separating our room from the common area. As the building primarily caters to students, the noise levels were unacceptable, disrupting our sleep and causing discomfort throughout our stay. The students should feel free to make noise in their common area, I just don’t know our superior double room (we even bought an upgraded room) was placed there for paying hotel guests when this is clearly an issue. The most alarming issue was the shared balcony, which posed a serious security risk. On the second night, we were awakened by loud music and discovered a group of people smoking and partying directly outside our room on our own portion of the balcony. This invasion of privacy and lack of security left us feeling unsafe and vulnerable. Despite raising the issue, and the situation was not properly addressed and upon checkout the staff member tried to make it out that the group were on another area of the balcony, which I was upset about as I looked out the window and I saw with my own eyes the group directly outside our room on our balcony. They also asked why we didn’t tell them to go away ourselves but as not speaking good Italian at all, we felt unsafe approaching a group whose language we don’t speak. Furthermore, the breakfast experience was uncomfortable, as we felt out of place among the other students. Overall, our stay was marred by feelings of insecurity, discomfort, and sleep disturbance. Despite paying a significant amount for our stay, the service and amenities did not meet our expectations. Moreover, management's lack of response to our official complaint email is concerning. Despite offering a mere 50% discount on our next stay within the year, which we declined as we do not plan to return to Florence within that timeframe, they have refused to offer any compensation for our current stay. In conclusion, I strongly advise against staying at camplus guest firenze in Florence. Our experience was unacceptable, and the lack of proper response from management only adds to our disappoin**ent. Please reconsider before booking your stay here.

Very nice hotel with a lovely staff! The rooms were tidy and modern with good space. The staff was very helpful and nice. The air condition did not work during the day, only during the night, but it was ok. Only a 20 minutes walk to the centre of Firenze.

2 years old, so it’s new & clean & the staff are all really nice people & super helpful m, there’s a kitchen to heat food a gym - it’s great & a ten minute taxi from the centre of Florence donuts quiet at night - highly recommended

Great place and clean room and toilet. Location is about 15mins walk from Firenze SM Novella station so it makes it convinient. Breakfast is also good and u can choose from euro10 for buffet or just ala carte is you are small portion eater

Comfortable, decent sized (walk in space to hand clothes!) and nice to have some outside space as well. Terrific value for Florence and closer to the centre than I expected - easy walking distance, but far more tranquil. Great staff and a really welcoming a**osphere. Only downside is that the air con seems to be set at 24 degrees (unless I failed to understand how to make it go lower) which is really hot for me and made it difficult to sleep.