Leonardo Suites Hotel Ibiza Santa Eulalia

Hotel Leonardo Royal is a fantastic place to stay! The bar offers a wide variety of delicious drinks in a chic and welcoming atmosphere. The food is outstanding, with fresh ingredients and rich flavors. The rooms are impeccably clean and comfortable, and there’s a dedicated space for kids, making it an excellent choice for families. A perfect destination to relax and enjoy!

My friend her 14 year old daughter and I stayed here at start of October and had a great time. We went to relax and that's exactly what we did we had room 2301 and had a great view, also worth paying €10 each €5 for child for breakfast in hotel was lovely and worth the money. We got pool beds every day although I wouldn't rely on life guard to keep you alive if you for into difficulty I found him fast asleep one day next to the toilets 😂. Apartments are clean and adequate with plenty of storage storage, pool area clean and pool reasonably warm We were it in every day even my friends who hates a cold pool, the communal areas are all clean and toilets at bottom of Apartments for pool also clean. We would definitely come back here to chill.

Definitely not a 4* , stayed at the hotel all inclusive 7 years ago , loved it however its since changed hands . Stayed in the apartment block this time as rooms are bigger . Whole hotel and apartment block has apparently had a 'refurb' , bare minimum done . Upgraded to all inclusive on 2nd day of holiday. We were told by the reception staff in the hotel that we could get all inclusive drinks from the apartment block bar , you could not though , coca cola always flat . Had to walk from one bar to the other for drinks . Pool in hotel too small for the hotel , packed everyday so we didn't benefit from the all inclusive at all . Food not great , very repetitive especially lunch times , hotdogs and burgers everyday . Quiet smelly on bottom floor of apartment block a damp smell also that stinky sewage smell between hotel and apartment block . Fresh towels daily , bin emptied and beds made , no fresh bedding put on throughout whole week , i don't expect that daily but when your sleeping on the sofa beds in the lounge they do get mucky using them as sofas aswell . Floors not swept and baffled me why the chopping boards were in the cupboard next the bin ? That cupboard stank awful aswell. The day we were leaving a family got stuck in the lift for over an hour whilst we were there, don't know how long they were there after we left ? All in all an very old apartment and hotel block that's been a little smartend up here n there but don't expect your 4* .

Facilities are good at main hotel and pool area with a varied entertainment in the evening. Kids club and entertainment team are amazing and friendly as well as bar staff. Apartments are not part of the main area as it is separate and therefore, is not worthwhile being all inclusive unless you walk to the main pool area every hour to get a drink/snack in which you are then expected to have on site. There needs to be a kiosk/area particularly all inclusive and other guests at the apartment pool area. If you are in a 2 bed apt it is very noisy at night as your room is by the stairwell. Costumer service needs improving at Reception as it gets a bit annoying when the same member of staff keeps denying your requests without any good reason. When we arrived, there was no formal welcome or welcome pack, nothing really explained and we also had to wait over an hour in the queue to check in. We had to request various soaps/shampoos/towels for our apartment and the bare minimum of cleaning was done. Door handle broke on the patio door and bath water drained very slowly. We did mention this to Reception and it was dealt with very quickly. Restaurant on the whole was well kept and the food was fantastic with great variety. Staff could be a little more polite and responsive to efforts when trying to engage in conversation with them. Lifeguards need to be more aware of their jobs than their phones. Obviously, parents need to be vigilant and be the person responsible for their child. However, if there was to be a situation and the lifeguard was not available then this could have serious consequences. An enjoyable holiday all round but could have done with the special touches in places to make it a 4 star holiday that it advertises.

We stayed one week and It was our first time in Es Cana ( but not in Ibiza) and since we have a 10month old daughter we chose to stay in the apartments as we needed a kitchen, microwave and kettle for her food. We had a 1 bedroom sea view (side view) on the third floor - the lift is a nightmare. There were 2 lifts, one broken so takes ages to get the lift at any time and it's tiny it barely fits a tiny stroller (babyzen yoyo). We had a side sea view - the balcony is good size, shame everyone is out smoking and the air is awful to breathe so can't sit there. Also everyone puts out their stuff to dry so there's always someone looking at you. The apartment was ok, the bedroom was so small though that the cot barely fit on the side of the bed blocking the passage to my husband who had to jump on the bed from my side. Two twin mattresses put together - its rubbish. My daughter kept falling in the gap when napping in our bed. Bathroom is mouldy despite being renovated, reason being there isn't much cleaning going on. The bath screen is fixed so it's a nightmare bathing a child in it (weren't they supposed to be family friendly???) Three people and only given towels for two - doesn't my daughter count as guest? In a week we had the apartment cleaned TWICE because we stressed reception to send housekeeping - awful service. Sheets were never changes and floors never swept as there was always sand. Reception staff barely speaks English (or pretends not to!) so any request is a pain, and they're so slow it takes forever....they make you wait while speaking to each other in Spanish which is rude. Food is below average - we stayed a week and ate the same things over and over. Nothing suitable for babies and mainly only unhealthy food for everyone (fried, cream, pasta, pizza). Twice in a week I've seen some fish, but then again with breadcrumbs or cream...so not really healthy. Breakfast and dinner are mayhem, so stressful by the amount of people! Eating in the terrace means you have to wait for a table in line - but the majority of people don't know and when you wait you have people strolling in and getting our table. And of course staff doesn't say anything. If you eat inside, it's way too cold due to air conditioning (and kids get sick!), if you eat outside you sweat. There's no win. The beach is close and its the only nice thing about these apartments. However, you need to pay 18 euros for a beach umbrella and 2 chairs every day. Prices are CRAZY - 2000 euros for a week in all inclusive to stay in an apartment and to eat rubbish and have fresh towels once. Go somewhere else - it's not even a clean place!!!