Quality Suites University

Made the reservation under one name, and went back in to ******* to change name. Got everything changed and at time of check in receptionist would not let us check in due to her saying that other name was still on reservation. We showed her multiple times that reservation had been changed and she still said no to letting us check in. Asked to speak to a manager and she said he wasn’t available. Asked when he’d be in and she said I don’t know. Made us make a new reservation and pay AGAIN. and assured us manager would fix issues and refund for one room. Since only one room was used and really double booked for nothing. Have been calling all day the next day and have been given the run around about the manager. “Oh he’s not in” “oh he’s at the hotel next door” “oh he JUST left and won’t be back” or plain out “what is the problem” from regular employees. Such un professionalism from receptionist and honestly just lack of care. Do better management and get people who are willing to do their job and help people out instead of making us waste $200 for nothing.

The staff was courteous and were a great help whenever I needed it. And there was a fantastic breakfast selection on offer

The toilets had issues. Our room wasn't cleaned Saturday morning. The elevator was constantly wet. The toilet on the first floor was broken with no sign.

The hotel itself needs to be updated, in our room the bed would lean up when you sit on it, the room had a weird stench. When to change room and that room was a little better,

The front desk staff was very friendly and helpful. However the building is run down, and the room was very dirty. The bathtub was extremely dirty the sheets and pillows had stains. The tables, coffee tables and microwave countertop was dirtty a d sticky like it was never wipped or cleanes. There was rat poop on the beds

Check in and out was excellent. The staff is friendly and efficient. In the room, shower was not very clean. Hair everywhere. Bottom of the bathtub pretty much grey. The breakfast is terrible, flavor wise, staff that runs it is not friendly.

There were burn holes in the sheets. A loud party down the hall. We didn’t stay for breakfast because we were so disappointed. I want my money back. What a waste!!!!

We arrived circa 11PM, the reception door wouldnt open, altough there were people inside, so I open manually the door, there was no one in the front desk and at least 4 people waiting, after 5 minutes the front desk man arrived and turned on the automatic door, turns out he was smoking outside. after checking in, we tried to go to the second floor but the elevator was not working, I told the front desk but they did nothing, not even go and confirm it. so we had to go all the way to the end of the corridor to use the stairs with lots of baggage and 2 kids who were asleep. and the worst thing... after entering the room we started unpacking and getting ready to bed, so I open the sofa bed and it was dirty, a mess and there even was a dirty sock on the top, so we couldnt even use it to sleep and had to fit ourselves in just the 2 beds... I wouldnt recommend this hotel to anyone, not even cuz of the price o location, the service and cleannsiness was awful.

The front desk staff was accomodating, upon checking in to our room we open the door and the room was never cleaned so we got moved another room. The restroom was very dirty, the shower and tub was moldy. Asked for another room nothing was available besides a smaller room so just ****** it up for the night stay.