I’ve stayed here three times now, but have decided not to stay again in the future. The majority of staff are really nice: I didn’t catch names but the blonde lady on reception on during the day 14th -15th May was great. What has drawn me to a negative review is the attitude of the lady working breakfast shift 15th and 16th May. Again, I didn’t catch names but was the only lady with short brown hair. I’ve witnessed her tell guests off before which is what irks me about her. On the Thursday 16th May, I had no breakfast booking in time, I wasn’t asked for one and I assumed okay to go down at 08:00 again on 16th May. I was met with hostility by this lady, with short brown hair, perhaps in her 50’s, who decided to give me a telling off for not reporting for breakfast at 07:00. I told her I would never book breakfast at 07:00, she looked me in the eye, slammed her finger down to 07:00 on her schedule and abruptly told me that this is the time they have me down for. Basically, she’s right and I’m wrong. It is not my fault that the hotel decided on an incorrect default time for breakfast for me. I refuse to be on the receiving end of her bad attitude ever again (I’ve seen it twice now in three stays). At over £150 a night I deserve a better greeting to start my day. I will select a different hotel next time.
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