Unfortunately, we arrived at 9pm, waited in the lobby with 3 other couples for 45 min and NO ONE came to check us in. The lobby phone that we were supposed to use to call for assistance was broken.
When the front desk person FINALLY arrived, she was flustered and clearly overwhelmed. The hotel had been oversold and there were no rooms, despite the fact that all 4 of us couples had confirmation numbers.
Additionally, I was told I would not be charged for my room because we couldn’t stay. Well - I was charged for the room and had to go through another few hoops to get the $ credited back to me.
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