Hampton by Hilton Datong

Great customer service. All staff are very courteous & friendly. Leo, the senior guest agent, was very accommodating. After checking in, we requested a river view room. He went above & beyond to find a river view & bigger room for us. The front desk and self laundry staff are very helpful. Had a pleasant stay.

This hotel has crappy service, not worth to be hilton-the lady at the front desk has bad attitude and treated me like ****e. The location is far from the city center and noisy... You can hear cars from the high way. The breakfast is also a joke-Limited seats and just not a hilton worthy breakfast... Might as well go out to eat on the street

The front desk was very helpful. They went above and beyond to accommodate me. My favorite part of the stay were the cleaning ladies. They were very helpful and always had a smile on their faces. 😃

Very comfortable and clean, acceptable breakfast.

Wenda and all of her colleagues were wonderful! English is spoken here. Fantastic service, friendly, helpful, very clean and spacious rooms, really nice view over the river and at night with all of the lights. Breakfast is good, the facilities are clean and presentable. The room was quiet and the window can be opened if you want fresh air or to cool down the room a bit, the ac works too to cool it down in winter but that’s recirculated air with some people smoking in non-smoking rooms (typical). Our room did not smell which was great and although we had neighbours we could not hear them, so good for light sleepers. Only downside is the bed is firm. Quick 10 minute didi to the ancient city, malls, delicious lunch and food places. The hotel organised a driver to take us to the hanging temple, yungang grottoes and then to a delicious local restaurant very affordable, helpful, reliable and kind driver (WeChat: 永恒). Also recommend going to the art gallery and museum only 10 mins away. It’s a good location.

Great apart from the wifi and coffee machine Very clean, very modern. Lovely rooms and great staff. Excellent customer service. But, the wifi was terrible, only 10mb and this impacted a number of planned meetings. Coffee machine at breakfast didn’t work well and breakfast buffet was a bit crowded. Ithink wifi struggled because hotel was full of customers. Mostly tour groups. As long as you don’t need wifi this is a great hotel

It was a good stay in the center of the city. The room was great, very clean. The staff and manager Jason were very friendly and helpful. Will come back again

Happy with my stay here. Staff was friendly and accommodating. The room was clean and spacious. Bathroom was large and modern. Breakfast was better than expected! More variety than Hampton chains in more developed cities in China.

Friendly frontdesk staff. Room is tidy and clean. Location is not perfect but it is a few km away from Datong old city. Hilton is a reliable brand.