Kempinski Hotel Chongqing

Ulasan Kempinski Hotel Chongqing

Kempinski Hotel Chongqing

No. 2 Jiangnan Avenue, Nan'an District, Chongqing, 400060, ChinaLihat Detail Hotel
Kempinski Hotel Chongqing
Kempinski Hotel ChongqingKempinski Hotel ChongqingKempinski Hotel Chongqing
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.6/5
Very Good
4095 ulasan
Ulasan terverifikasi
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
Filter berdasarkan:
Urutkan berdasarkan:
All reviews(4095)
Positive reviews(4007)
Reviews with photos/video(498)
Friendly front desk staff(257)
Delicious breakfast(175)
Perfect for business trips(121)
Great swimming pool(52)
Stayed multiple times(46)
Close to metro(41)
Negative reviews(88)
Guest User
Deluxe King Room
Menginap di Feb 2025
Family
1 ulasan
5.0/5
Outstanding
Diposting pada 1 Apr 2025
Thank you to Cora for giving us the chongqing map, fast check in.and for, mr Paul who help our baggage while I held my sleeping child when we check out today. Thank you ms Wendy to find us deliberation statue and give my child sweet gift. Breakfast is lovely and location is good. Baby COT also available. Superb will be back if we travel to CQ.
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Anonymous User
Deluxe King Room
Menginap di Jan 2025
Couples
6 ulasan
4.0/5
Very Good
Diposting pada 5 Feb 2025
Good Hotel, near Metrostation. Restaurants and Supermarkets are nearby
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
BOM PI PI
Deluxe King Room
Menginap di Okt 2024
Family
28 ulasan
4.5/5
Great
Diposting pada 24 Nov 2024
Was staying at the hotel in May this year but this time round the original 2 rooms that was assigned I am very disappointed that the Aircon was not working well. First time, they said that due to winter and it's all central system controlled so it's like this. They tried to solve the issue by bringing a cooler.. tried and it's totally no use at all. I compared the 2 rooms and my parents room was much warmer than mine so I had no choice but to go down and inform them about it. They did an excellent recovery by changing another room for my parents and they offered a suite for them. The room this time round is very cooling.. much cooler than mine but it's ok mine is still alright. I hope they will look into proper maintenance of the hotel.
Tanggapan dari Properti: Thank you for sharing your experience. We apologize for the inconvenience caused by the malfunctioning air conditioning in the initial rooms. We are glad to hear that our team was able to provide a satisfactory solution by changing your parents' room to a suite and ensuring a cooler environment.We understand your concern about proper maintenance of the hotel. Rest assured, we take your feedback seriously and will look into improving our maintenance procedures to ensure a comfortable stay for all our guests.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.
VivianWoo
Deluxe Twin Room
Menginap di Okt 2024
Business travelers
8 ulasan
4.2/5
Very Good
Diposting pada 15 Jan 2025
Our group total 19 stay hotel for 2 nights, everything was smooth and pleasant. Just the bed mattress too soft, after asked the front desk only know can request take out the topper. Nov start for winter weather While everything was well-maintained, some areas have started to show their age, and a touch of modern updates could really elevate the experience.
Tanggapan dari Properti: Dear guest, thank you very much for choosing our hotel and sharing your stay experience! I'm really happy to hear that you and your team had a smooth and enjoyable evening.I am very worried about the trouble caused to you by the previous software. The front desk can provide the previous solution, but should proactively inform you when you check in. Regarding the obvious signs of age in the hotel facilities, we have received your suggestions. We are planning to modernize and update in winter. We will gradually optimize everything from decoration to facilities, and are committed to creating a better environment for every guest.If you come again and witness our changes, I believe we will bring you a more perfect experience next time!
Anonymous User
Superior Deluxe Twin Room
Menginap di Okt 2024
Couples
17 ulasan
3.0/5
Diposting pada 21 Jan 2025
-Reception and breakfast service staff not warm. -Walkway from metro station, hotel corridor and room lighting not bright enough. -Pillows are too soft for our liking. -Shower room wall tiles need deep cleaning. -TV not working well. Hotel technician was called in. -Breakfast items are varied.
Tanggapan dari Properti: Dear Guest, Hello! Thank you for staying at Chongqing Kempinski Hotel and leaving your valuable review. At the same time, we are very sorry for not being able to provide you with a satisfactory experience! We have mentioned the problem you feedback to the relevant departments, the hotel management attaches great importance to the pillow soft to bring you trouble, we are deeply sorry, we have a pillow menu, you can make a choice. At the same time we will also strengthen staff training, enhance service awareness, so that every guest can feel the warm and thoughtful service. Now we are also focusing on updating the hotel's facilities and equipment, and strengthening the cleanliness of the rooms and increasing the frequency of room inspections. We will continue to work hard to improve ourselves to get your approval, and hope that you can see our progress next time you stay with us! Kempinski Hotel Chongqing will provide you with a comfortable and convenient stay, a hundred years of inheritance of exquisite service and classic European luxury enjoyment. We look forward to welcoming you again!
Guest User
Deluxe Twin Room
Menginap di Mar 2025
Travel with friends
5 ulasan
4.7/5
Amazing
Diposting pada 20 Apr 2025
Had an enjoyable stay! Jerry from the reception area and Helen from Elemens restaurant provided really good services, although we arrived late and hungry! There is a Lawsons convenience store across the street.
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Nan Xiang Wang
Deluxe Twin Room
Menginap di Des 2024
Family
15 ulasan
4.5/5
Great
Diposting pada 7 Mar 2025
Everything is good and the breakfast is worth the price. The only thing is that the facilities are quite old already.
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Guest User
Deluxe Twin Room
Menginap di Sep 2024
Couples
1 ulasan
4.5/5
Great
Diposting pada 29 Okt 2024
Overall it was a good experience staying at the Kempinski Chongqing.
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Lau Shao Pheng Grace
Deluxe King Room
Menginap di Apr 2024
Business travelers
1 ulasan
5.0/5
Outstanding
Diposting pada 21 Jun 2024
Had a brief but great stay at the hotel. Leo‘s excellent service at reception was appreciated, making check-in seamless and hospitality exceptional. The room had really nice views, thank you.
Tanggapan dari Properti: Dear guest, hello! Thank you for staying at Kempinski Hotel Chongqing and leaving your comments. We are honored that our hotel has been recognized by you. Kempinski Hotel Chongqing will be happy to provide you with a comfortable and convenient stay experience, exquisite service and classic European luxury. Looking forward to your patronage again!
Gunawan Yosua
Deluxe King Room
Menginap di Nov 2024
Family
1 ulasan
4.5/5
Great
Diposting pada 26 Des 2024
Bed is so old, we cannot sleep well
Tanggapan dari Properti: Dear guest, hello! Thank you very much for staying at Chongqing Kempinski Hotel and leaving your valuable comments. We are very sorry that we failed to provide you with a satisfactory stay experience! We have fed back the problem you mentioned to the relevant departments. The hotel management attaches great importance to it and will strengthen the inspection and maintenance of equipment and supplies. We will continue to work hard to improve ourselves to gain your recognition. I hope you can see our progress next time you stay! Chongqing Kempinski Hotel will wholeheartedly provide you with a comfortable and convenient stay experience, exquisite service inherited for a century and classic European luxury enjoyment. We look forward to your patronage again!
Anonymous User
Deluxe King Room
Menginap di Jun 2023
Other
1 ulasan
5.0/5
Outstanding
Diposting pada 16 Jul 2023
nice stay experience! Thx for kind service provided by Elsa and Bobby who readily meet all of our requirements, including special preferences of the room and left luggage
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Stephen
Superior Deluxe Twin Room
Menginap di Okt 2023
Couples
8 ulasan
4.2/5
Very Good
Diposting pada 18 Nov 2023
After staying in Wanda, service felt spotty. No one in attendance at the main door when we arrived. Had to drag our luggage to the registration. No USB port in the room to charge cell phone. When I inquired about an adapter, was told they don’t provide and have to use commercial charger and that there is a charge. Finally got an adapter from the front desk, apparently, a poorly trained service attendant. Won’t stay in a Kempinski again.
Tanggapan dari Properti: Dear guest, thank you for your stay at Kempinski Hotel Chongqing firstly. We are so sorry to hear about your experience in our hotel. We will enhance the training for our staffs to improve the service, guarantee all the guests can have a good timing during their stay. We hope you will come again to see our improvement in future, we are looking forward to serving you next time!
Guest User
Deluxe King Room
Menginap di Sep 2023
Solo travelers
13 ulasan
4.2/5
Very Good
Diposting pada 15 Nov 2023
Safe box and sockets at work desk not working. Else everything is nice and clean. Will stay again.
Tanggapan dari Properti: ear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Boersma
Deluxe King Room
Menginap di Des 2023
Business travelers
23 ulasan
4.7/5
Amazing
Diposting pada 26 Jan 2024
Perfect stay, warm welcome and delicious breakfast, great value
Tanggapan dari Properti: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
The Osc
Deluxe King Room
Menginap di Agt 2023
Solo travelers
6 ulasan
4.2/5
Very Good
Diposting pada 3 Okt 2023
I love this place. It gets 5 stars from me. The location stinks, but everything else makes me want to stay there anyways.
Tanggapan dari Properti: Dear guest, hello! Thank you very much for staying at Kempinski Hotel Chongqing and leaving your valuable review! We are honored that our hotel has received your recognition. Kempinski Hotel Chongqing will wholeheartedly provide you with a comfortable and convenient stay experience, century-old exquisite service and classic European luxury. We look forward to your patronage again!