Jolly Alon supposed to have 4 stars, but it is an old somehow refurbished communist hotel. I arrived late and found out that there were big ugly and dirty spots on the floor. I called the reception and asked to change the room. The young lady receptionist initially refused this. I made photos and went down and said that if the room would not be changed, that I will call *********** and change the hotel. Then suddenly tye receptionist found another room. No apologies, nothing. Later the evening I came late from meetings and I asked to this same lady if there is a small bottle of water. She told me she can't give me and I should go to the bar. I talked to the guard and explained that after all these trouble, she can't give me a small bottle of water. He gave me one. Yesterday evening I asked the receptionist (the same lady) if she could asked to call a taxi for 7am to the airport. Later I called her from my room to have a wake up call at 6h15. She asked me at 7? I answered: no at 06h15 because at 07h00 I need to leave. No wake-up call and I overslept a bit. I went down 07h05 and I asked her why I did not receive the wakeup call. She told me that she thought I only needed a taxi at 07h00. I repeated what I said on the phone. I asked her where is the taxi. And she said that she cancelled this because I was nor down at 07h00. I am still wondering why she then did not call the room.... I asked her to call another taxi. She told me that the taxi will come in a few minutes. The taxi did not come and I waited for 10 minutes. I went inside and the lady receptionist was gone. After waiting a while I asked the guard to call a taxi. He referred to the receptionist (who was not there) but finally he called another taxi that came. I noticed that the guards are better, more friendly and understanding than this lady receptionist who serves in the evening. The second room was cleaner but I definitely would not give this hotel four stars. Maybe 3 or even 2. Better to pay a bit more and to stay in a nicer hotel. I always give hotels a possibility to recompensate their bad services, but from this hotel I did not even get an apology. I only got an apology of the lady when she did not give a wake up call but only I asked her about it
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