Totally disappointed, dirty the facilities, the room with a lot of dust on the bed rails, mediocre the toilet, the checking on a lame table, disorder, dirt, not even a glass of water we could have at the entrance, the service at eleven was not ready, the one who served us with mocking laughter, we feel that they are tired of serving the public, of bad people, as they have already paid, they must submit to what there is, to your time, to availability, it is not true that at 3pm is the check it is subject from that time to be vacated, we had paid for 5 double rooms, the last one was delivered to us at 4 and 30pm., make the reservation for the food by QR for people of the third age impossible, the restaurant in the historic center there is no room, they said that there was an event on the night of the 80s they canceled it, There was a dance one the other night and they changed it to a children's one without warning, the tiny event room. If they are remodeling they should inform before it is bought, they make the holidays bitter, the restaurant on the floor with food, with dirty nitrile gloves underneath, they almost do not lend the wheelchair, but they do inform where to pay to rent them, there is no regard for the elderly, my father waited from 11am when we arrived until 4 when they gave the room sitting on a plastic chair. When we booked they said yes to everything, yes to the wheelchair easy,that they did give priority to the elderly, but the reality is different, not a glass of water, it is not worth what is canceled, very small pool, only with the help of an employee named Carlos we managed to make some changes, the hotel is not nice, it is rather a cheap hotel, I do not recommend it at all, We had very sad and negative experiences. We were in the last week of January 2024, this is recent, it's overrated,they are not interested in the well-being of people, we met with our family, after 8 years without seeing us, they came from Australia and it was painful, dirty, leaving a very bad impression of what the hotel industry is in Colombia, Decamerón Cartagena does not provide good service, terrible facilities, totally overrated.
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