Arrived, reception unattended. Pressed service bell x 2. No answer.
15 minutes later. Rang phone number on door x 3. Get a call back. When I say I am at reception to check in I am greeted with a large sigh!
I am given a key for 1 room even though I booked and paid for 2 connecting rooms.
I am told no connecting rooms!!!
I am offered two options. A shared disability room or two separate rooms. Not interconnecting.
I advised these won’t work as I am travelling with a person with disability and he has to have his own room and it has to connect.
I stated I will have to cancel.
I am then told I need to pay more for a connecting room!! Well that’s not going to happen I said. With that, I have handed two keys, and he walks away. As I am getting into my car I am roughly handed another two keys!! For the connecting doors…so they do exist!!
Once in our rooms. I Have to take padding out between interconnecting doors and move a lounge so doors can open.
I check website which states connecting rooms on at least 3 different room types.
The male who served me was extremely rude and arrogant with zero customer service skills. Surely as a customer you are within your rights to say what will work for you and what won’t. Apparently, this is considered “having a go at someone”.
This male is definitely in the wrong job, if you don’t like dealing with customers get another job!!
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