Avalon Guest House

I had significant trouble entering my room due to a malfunctioning lock. Despite multiple attempts, the door would not open, and I was locked out without my belongings for several hours until customer service finally responded. When I eventually gained access to my room later that evening, I discovered that the door, even when locked, could still be pushed open a few inches. This security issue made me feel unsafe, and as a result, I decided not to spend the night. In total, I spent less than three hours in the room. Given these inconveniences and the safety concerns, I requested a refund -however have not heard back from customer services. Would NOT recommend.

Very cosy and very clean, the bed was extremely comfortable and the bathroom was very clean and wasn’t too small, the whole room just had a very cosy feel to it and we loved the 3 nights we spent there. It was quiet and the view of the sea was a nice surprise, it is only a 5 minute walk to the pier too. We were pretty cold as the weather wasn’t that great but there was a portable heater in the room for us and it was a big help as it kept us very warm and toasty. The only iffy thing about it was the check in as there is no reception so we had to call the number outside the hotel and they got someone to let us in because you have to have a code to get in and out of the hotel, other than that once you have checked in the hotel do have a whatsApp number you can message day or night if you have any issues. Overall a wonderful experience and would 100% rebook if/when i go back to brighton again.

We got moved to this hotel as the room at the initial property we were due to stay at needed maintenance. We got an email informing us of this the night before we were due to arrive, so very short notice. I spoke to one guy on Friday night who was very helpful, but Saturday morning was a different story and was quite stressful due to poor communication. We arrived to find a very different hotel to the images found on Google and I do not know how this place has achieved a 3 star review. It’s a dump! A large gap at the top of the bedroom door meant extra noise. The bathroom door doesn’t close or lock. There were blood dots around the sink and suspicious brown speckles on the toilet seat. Paint flaking off around the bath. The towels smelled of fried food. In the bedroom the base of the bed was stained and no balance sheet was provided. Only two pillows were provided for a double bed and three grubby, stained cushions were placed. Brown specks were found on the pillow cases and a rip in the duvet cover. Dust covered lamp bases, cupboards that pop open & don’t close fully. The decor is also poorly done. Sticky backed plastic has been used to cover the work tops in the bedroom, but this hasn’t been fitted correctly or trimmed. The windows don’t close fully which meant the room was noisy and draughty which is ideal for the start of November. This was especially fun when we could hear the antisocial behaviour from the group hanging around the church across the road. We tried to find another hotel but there was nothing under £300 per night. We also got back from a gig at 11pm so too late to take the 5 hour drive back home to Devon, when we had an earlier start and long day due to travel this morning. This hovel is being run remotely, which it didn’t appear to be previously from the old photos of a tidy, clean guest house. I understand running costs have risen, but the cost of someone staying on site to care for the place as well as manage the service is not one to be skimped on. This place is proof that remote management doesn’t work. I would advise anyone looking for somewhere to stay in Brighton to avoid it like the plague. Disgusting. I won’t return and definitely do not recommend. I have reported this to the ‘advisors’ at the company that is responsible for running this, but I’m not holding my breath at getting a response.

There WAS one good thing: it was clean. However, the automated check-in system meant that there wasn’t a human being to interact with at reception. The alarm (ear-splitting) which went off in my room in the middle of the night woke the whole house, and I had to phone someone (presumably miles away) to get it switched off. I couldn’t get back to sleep for the rest of the night. Additionally, the shower didn’t work properly - either cold or scalding, and if I tried to adjust it, it diminished to a dribble. AVOID.

Don't even bother! No information on how to gain entry, nobody to greet you, you have to ring them! Tiny room, I can touch the ceiling! Room was clean and tidy though! We had a lot of difficulty accessing the room after being told several different codes.. talking to other customers and they all had the same trouble! Just not worth the money!