We got moved to this hotel as the room at the initial property we were due to stay at needed maintenance. We got an email informing us of this the night before we were due to arrive, so very short notice. I spoke to one guy on Friday night who was very helpful, but Saturday morning was a different story and was quite stressful due to poor communication. We arrived to find a very different hotel to the images found on Google and I do not know how this place has achieved a 3 star review. It’s a dump! A large gap at the top of the bedroom door meant extra noise. The bathroom door doesn’t close or lock. There were blood dots around the sink and suspicious brown speckles on the toilet seat. Paint flaking off around the bath. The towels smelled of fried food. In the bedroom the base of the bed was stained and no balance sheet was provided. Only two pillows were provided for a double bed and three grubby, stained cushions were placed. Brown specks were found on the pillow cases and a rip in the duvet cover. Dust covered lamp bases, cupboards that pop open & don’t close fully. The decor is also poorly done. Sticky backed plastic has been used to cover the work tops in the bedroom, but this hasn’t been fitted correctly or trimmed. The windows don’t close fully which meant the room was noisy and draughty which is ideal for the start of November. This was especially fun when we could hear the antisocial behaviour from the group hanging around the church across the road. We tried to find another hotel but there was nothing under £300 per night. We also got back from a gig at 11pm so too late to take the 5 hour drive back home to Devon, when we had an earlier start and long day due to travel this morning. This hovel is being run remotely, which it didn’t appear to be previously from the old photos of a tidy, clean guest house. I understand running costs have risen, but the cost of someone staying on site to care for the place as well as manage the service is not one to be skimped on. This place is proof that remote management doesn’t work. I would advise anyone looking for somewhere to stay in Brighton to avoid it like the plague. Disgusting. I won’t return and definitely do not recommend. I have reported this to the ‘advisors’ at the company that is responsible for running this, but I’m not holding my breath at getting a response.
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