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8,9/10
Luar Biasa
OOnTheRoamAgainWe had a few issues leading up to the booking with Trip booking us 2 rooms by mistake but it was no problem to sort out with the hotel; they could see it was a duplicate and it was sorted. The hotel were very good at replying to emails and phone calls too.
When we arrived (late at night) reception was manned and they were very friendly and helpful. We stayed for 2 nights and loved the location as it was just off a main road that we could take to drive into Cardiff or to Newport easily. But not close enough to the road to be bothered by road noise. There is also a very nice pub on site - we didn’t make it to eat there but it was lovely to have a few drinks.
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
TTamu1. I was allocated a room without window. It's terrible and unbearable stuffy. In such room you can not enjoy the staying let along the sea view. After I called the reception,I got a new room with balcony which is better.2. The facility is too old and the decoration style must be the last century
AAniwithluiI stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.
TTamuLocation was excellent. Right in the city centre. Don't be confused though, there are two Travelodges and we went to the wrong one first which was conveniently close to the train station. A short taxi ride took us to the correct one. Reception is unusually on the 3rd floor, but friendly staff. Your pass key will only unlock your floor which also has safety doors. Be careful not to put it near your phone as it desensitised it and it won't unlock anything - like mine, but a visit to the Reception fixed that. Felt very safe there as the automatic doors from street level lock at night, so no one could wander in off the street. A bar and cafe located on same 3rd floor as Reception was convenient for a drink and snack. Staff were very friendly and helpful. Cardiff has a large pedestrian area, so it was easy to walk to major shops, restaurants and pubs (recommend the Owain Glyndwr) and attractions such as Bute Park and Cardiff Castle were easy to walk to. The Christmas markets and Winter Wonderland were also close by and beautiful to view at night. Foreign money exchange was a short walk from hotel at the Queen Street shopping arcade entrance.