I couldn’t not fault the hotel, I amazing stay the staff were very helpful and friendly too. Hotel is right by central, easy access to pubs and restaurants.
The room was fabulous too OMG I didn’t wanted come home. :(
I had room service I had pasta bolognaise which was blinking lush I wanted another one.
Best hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
Staff were amazing!! Can’t thank them enough for guiding us along this trip.
Sadly the room was not up to standard,
Really disappointed with the bathroom, silverfish in the sink and bath, shower was unusable due to clogged trains, beds were clean. Room included iron and board alongside other little amenities.
General hygiene of the hotel was great, downstairs was beautiful, although we didn’t eat/ drink from the bar and restaurant it did look very nice.
View was beautiful but would’ve been nicer if the windows were clean and hairless.
A very nice 48 hours spent in the city of Cardiff. Holiday Inn Express was very nice & is recommended. Not far from Cardiff Bay & the city centre. Staff were polite & helpful. Rooms were very clean. Breakfast was nice. Car parking charge was reasonable.
We went to the Royal Hotel not really knowing what to expect.
It is set with a lovely building. The architecture is beautiful.
The hotel is set out in an odd way but I think that adds the character. You enter on the ground floor, go up two floors to reception. There is a small bar there that offers free teas and coffees.
The slug and lettuce down stairs provides you with 20% off of food if you show your keycard.
The staff are really friendly and knowledgeable about the local area.
Location is good and because we were on the 4th floor we couldn’t hear the noise for the streets below.
The room was ok. Aircon in the room with tea and coffee.
Now two great points that I’ve been saving….!!
1. The shower! Let me tell you something it’s like I was sat in a typhoon, Cardiff clearly doesn’t have an issue with its water pressure!
2. The bed, it was luxurious, I was able to sink and sleep so soundly! We need this bed for our house!