Ulasan Sonesta Simply Suites Boston Braintree

Great stay, restful weekend, hotel amenities are plentiful leaving you with all the comforts you need.

非常喜歡這個酒店，服務很好。

一樓在裝修，臟亂差，服務也不好，人都見不到，還不便宜。

Front desk was not available when we showed up to check in. There was a note displayed saying they would be back but we waited for a while and eventually left to grab a snack. It was late so I really just wanted to check in and get to bed so that was a little discouraging. When we came back the woman at the front desk was very nice and pleasant! I am sure there is a staff shortage as like everywhere so it wasn’t a huge deal for us, just a little inconvenient.

This is an awful hotel with awful staff. I checked in the hotel at midnight only to find out my room was occupied by a guest who was not supposed to be there according to the hotel. So the staff told me there was no room for me and asked me to leave the hotel and go somewhere else. I told the staff that they took my reservation but they didn’t bother keeping my reservation. He said that was correct. No apology. He didn’t even care. It was midnight. This hotel is a complete rip off. If it happened to me, it will happen to any guests.

Never had to call and request a refund to any location of stay before .What is worse they only offered half of the price for a refund .. My stay was said to be for a studio suite with a sofabed attached for a said price ..I enter location and I was told it was not available .Remained flexible and they offered a really smaller option for my group.Had no choice with a tired 3 year old needing to sleep at 9:40 pm . Along with a room that had clothes there from a previous guest , handtowel with hair on it as well as a very obvious stinky pillow . I never had issue with ******* nor hotel stays but this one here. Not okay at all

When first checking in it took forever come to find out it wanted processed right. After that at 3am we woke up to a guy using a card in the door and loud knocking. ( he was checking in next to us when we came in) At the same time a phone call to the room not making sense. Then having trouble with our “account” when we went and asked what was that about at 3am.

When I walked in the room smelled so bad and the floor was sticky and dirty they did come in a clean it but the couch was so gross all white stuff on it.

Property was clean, but dated. Looked like they were doing work to update. Sprinkler spigot was rusted out & I could see sheetrock above window- looked like a hole, but plaster was missing. Loved the full refrigerator. & was convenient to highway. The cleaning crew only spoke spanish so made it hard to communicate when I needed towels etc.

During my stay I was bit by bed bugs while I was sleeping. And now I have to get medical attention to make sure I’m good

Rooms weren’t clean, small like smoke and had a bad odor. Will never go back to this hotel. Doors are dirty l, bathroom was broken, just not a clean and welcoming sight at all. Will never recommend it to anyone

They have roaches in the kitchen area that has been a problem for years now according to previous reviews. The staff does nothing about it and they dont want to refund your money

The hallway smells like animal urine….room door stuck. It made so much noise because it was dragging on the threshold. I reported all these issues the first day of checking in, but nothing was done about it

The room smelled bad, the bed was very uncomfortable and there were some minor issues with the condition of the room.