Ulasan Best Western Plus the Tudor-Box Hill

I stay at the service apartment. Room is very large and spacious. It can house up to 7 persons comfortably. The balcony is so dusty that it cannot be used. The view is decently ok. Kitchen is basic with some pots and pans. The reception is manned 24 hours opposite the road the Best Western motel. Swimming pool, heated jacuzzi and steam rooms are at the motel side.

Great location big room and late check-out 🥰 free parking big bed safe friendly

Terrible service. Owner dont want to take any complaints. Simple they dont care. Owner cant even communicate in english. Stayed four days no cleaning, no bed change, no soap, sampoo. Thank you

It's a very rubbish hotel. It has never lived in such a bad environment and the service is particularly poor. Especially, the Asian man with glasses at the front desk is about 50 years old and the service attitude is particularly bad. How can this hotel open? I really can't understand！It's a shame to Melbourne

Beautiful scenery, happy vacation!

The location was close to a function that we needed to attend and it had very easy access. Our room was excellent. We had a marvellous dinner at the hotel restaurant. The next morning we had a wonderful breakfast just before departure. The staff were very pleasant. We had an enjoyable stay.

Arrived an hour early, hoping the room would be available, but it was not which was fine. But, the greeting by the hostess was not welcoming at all. She just said, come back at 2pm. Arrive back at 1:50 and waiting for 2pm for the room to be completed.. it was not ready until 2:15pm. I saw that room door opened when we first arrived an hour early and was basically untouched until 2pm.. not seeing any other guest check in during our time, a bit disappointed at how it was all conducted. Hostess once again, not very polite during the check in process. - plumbing was shocking. Bathroom walls leaking, no joke here. - was that rabbit poo or wallaby poo by the bed, dad? - $30 each for a kids bed when online it said extra $20. My child would have preferred to be by the rabbit/wallaby poo, just saying. - online photos a misleading. You get a whole in the wall with a bed for night which is what we wanted for a one day trip to Melbourne, plus some. Ps. Bring your own pillow for extra comfort.

酒店位於博士山，很多華人居住的地方。房間稍舊但面積很大，停車免費。 酒店有小型健身房和一個小泳池。 性價比來説在墨爾本算是蠻高的了。

第二次來了 地方離墨爾本比較遠 但是附近有華人區超市 不遠處有墓園 公寓房在街對面，再次來還是感覺容易走錯 停車免費 性價比高

在華人區博士山，很乾凈。就是服務很差，無論住多久都不打掃也不給續衞生紙。香港老年男人前台特別mean，在監控上盯着你一舉一動，你去健身房，洗衣房他立馬就出來不讓你用，或者站旁邊看着你，渾身不自在。誰用就跟誰吵問你多久能用完，掐表鎖門等着你。住兩天看他跟老外吵兩架，好像設施都是做樣子的擺設。除了前台香港帥哥billy，他很特別nice，非常温和有求必應，酒店聲譽全靠他拉高。

我是傍晚天黑到的酒店，門鈴按了好久才有人來辦理入住登記，然後給了我兩張畫有方位的紙，讓我去馬路對面找房間，住的房間和辦入住登記的前台隔了一條大馬路。我給他講能不能給我們帶帶路，他説不可以，我説你們服務怎麼這麼差，他説那你可以不住的。那我想想都這麼晚了，我不住這裏那住哪裡去呢？我就帶着孩子，兩個人花了整整15分鐘，轉了好大圈總算找到了。一進房間看到房間，設施比較舊，特別是其中一個房間窗簾開口很大，我拍了照片然後我就跟他們交涉，我説這麼大的窗簾口子明天一大早天亮了，壓根無法休息，能不能換一個房間，然後攜程也比較熱情協調這個事情，但最後還是酒店不同意。我提出來能不能提早退房？我今天晚上在這裏住，然後還剩兩天我要退房，但酒店也不同意。最後我住了兩天實在是無法休息，放棄最後一天房費換到了另一個酒店住。當時我也曾想要麼我去找墨爾本當地的政府部門投訴，但是也不知道怎麼投訴？ 再説説這個房間吧，除了這個窗簾開口很大，早上四五點鐘（墨爾本時間），天亮比較早，然後這個房間裏面跟外面一樣亮，根本就無法睡覺。房間裏面的洗碗機也是壞的，和酒店反應，工作人員隨便按了幾下，就沒有下文了。最後我要求給我拿幾塊布我遮擋一下壞的窗簾和開口處，工作人員也很不耐煩的拿來了布，隨便一扔就走了。我花了1356元/天（共4097元，後來攜程補了我共400元），在異國他鄉換來這樣的服務，真是鬱悶。強烈建議國人不要上當！不要上當！

乾淨衞生，接待態度好，第三晚免費給我們升級了客房。推薦住宿。附近華人區購物非常方便。附近酒店不多，這家價格也是可以接受的了。

酒店太舊，房間不清潔，傢俬太舊

不知道是太久沒住人 還是怎麼了 一開門就一股濃濃的霉味 環境衛生還可以 地方算好找 大門前方有公車可以坐