Ferra Hotel and Garden Suites

Ulasan Ferra Hotel and Garden Suites

Ferra Hotel and Garden Suites

Bolabog, Balabag, Boracay Island, Aklan, 5608, PhilippinesLihat Detail Hotel
Ferra Hotel and Garden Suites
Ferra Hotel and Garden SuitesFerra Hotel and Garden SuitesFerra Hotel and Garden Suites
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.4/5
Luar Biasa
104 ulasan
Ulasan terverifikasi
Lokasi4.4
Fasilitas4.3
Layanan4.5
Kebersihan4.4
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Edz’s
Deluxe Twin Room
Menginap di Sep 2024
Keluarga
5 ulasan
5.0/5
Fantastis
Diposting pada 4 Okt 2024
Ferra Hotel and Garden Suites is one of the best place to enjoy your Boracay Travel, great staff, nice ambiance and very accessible location. The Price is also resonable. Had a great experience.
Terjemahkan
Tanggapan dari Properti: Hi Mr./Ms. Edz's,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at Ferra Hotel and Garden Suites. It’s wonderful to know that our staff, ambiance, and accessible location helped make your Boracay trip special. We're also glad you found our prices reasonable. Your positive feedback inspires us to keep providing excellent service. We hope to welcome you back soon for another great experience!Best regards,Your Ferra Hotel Family
Lyn’s Vacation
Kamar Deluxe Queen
Menginap di Sep 2024
Pasangan
8 ulasan
5.0/5
Fantastis
Diposting pada 7 Okt 2024
Nice hotel very good spot and delicious food and staff are so friendly and kind and welcoming
Terjemahkan
Tanggapan dari Properti: Dear Ma'am/Sir,Thank you for your lovely review! We’re so glad to hear you enjoyed your stay, especially our convenient location, delicious food, and the warm hospitality of our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another memorable experience.Best regards,Your Ferra Hotel Family
Ralph Angeles
Kamar Superior Twin
Menginap di Agt 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 16 Sep 2024
We stayed there from 12 Sept to 16 Sept and it was a great experience. First the hotel's location is very practical as it is between the White beach and bulabog beach and surrounded with stores and restos. The room experience is 10/10 as during our stay we experienced a storm and multiple times the electricity has been cut-off but in just few seconds the generator started. Kudos to thats. The internet connections is very decent. The room is clean and housekeeping frequently can be found on the floor ready to render any help and to be ask to clean our room. The swimming area is decent just need a little bit cleaning of the pool. The hotel's resto is very good, food is delicious and in good portion. Hotel's resto is very accommodating. The only comment is that if it is not possible to have a buffet breakfast atleast add more breakfast menus to have more options but other than that the food is great. And lastly special mention to Ms. Shar of front desk, she has a very welcoming aura, always smiling and very accommodating even though we are just passing through the front desk we always seeing her smile and she is very jolly. Overall the stay is great and will certainly book again to Ferra. Thanks to all the hotels staff.
Terjemahkan
Tanggapan dari Properti: Hi Sir Ralph,Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay and appreciated our service. Your feedback inspires us to keep providing the best experience for our guests. We can’t wait to welcome you back to Ferra Hotel Boracay!Warm regards,Ferra Hotel and Garden Suites
Pengguna Anonim
Kamar Superior Queen
Menginap di Jul 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 5 Sep 2024
Very accommodating staff and nice please. We just extended our stay and they offered us a free upgrade. Thanks Ferra!
Terjemahkan
Tanggapan dari Properti: Hi Ma'am/Sir,Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our accommodating staff and appreciated the complimentary upgrade during your extended stay. It was our pleasure to have you, and we look forward to welcoming you back to Ferra Hotel Boracay!Warm regards,Ferra Hotel and Garden Suites
Pengguna Anonim
Kamar Superior Twin
Menginap di Agt 2024
Keluarga
11 ulasan
4.7/5
Menakjubkan
Diposting pada 14 Sep 2024
The hotel is near to everything. Service os 5 star. Well be come back again.
Terjemahkan
Tanggapan dari Properti: Hi Ma'am/Sir,Thank you for your wonderful feedback! We’re glad you enjoyed our convenient location and our 5-star service. We look forward to welcoming you back to Ferra Hotel Boracay soon!Warm regards,Ferra Hotel and Garden Suites
Khaei
Kamar Deluxe Queen
Menginap di Jun 2024
Pasangan
9 ulasan
2.5/5
Diposting pada 15 Jul 2024
Breakfast is plated and not managed efficiently. There is a queue. Imagine waking up feeling hungry for breakfast and queue up to claim your plated food? Room doesn't have slippers - available upon request with a fee. But they will literally tell you that there's a fee because you got a discounted room like it's your fault for availing their "offered" promo. No flat iron and hair dryer in the room. There's a weird smell in the 4th floor hallway! Thanks for the welcome drinks an️yway!🤷🏻♀️
Terjemahkan
Tanggapan dari Properti: Dear Mr./Ms. Khaei,Thank you for taking the time to provide your feedback. We apologize for the inconveniences you experienced, especially with the breakfast service and the amenities in your room. We also regret the unpleasant smell in the hallway and will have our team investigate and resolve this promptly.Your comments help us understand where we need to improve, and we appreciate you bringing these matters to our attention. We're glad you enjoyed the welcome drinks and hope to offer you a more seamless experience in the future.Sincerely,Ferra Hotel and Garden Suites
Allaine Kate
Kamar Superior Queen
Menginap di Apr 2024
Pasangan
1 ulasan
5.0/5
Fantastis
Diposting pada 20 Mei 2024
Booked 2 nights of stay to celebrate our doggos 6th birthday and our expectations were exceeded! Staff were extremely accommodating the entire time and the hotel's location is also a big plus (10-15mins walking distance to Dmall) Room was spacious enough for our doggo to move around the room.
Terjemahkan
Tanggapan dari Properti: Hi Miss Allaine,Thank you so much for choosing to celebrate your doggo’s special day with us! We’re thrilled to hear that we exceeded your expectations and that you enjoyed our convenient location and spacious rooms. It was our pleasure to accommodate you, and we’re glad your fur baby had a great time too. We look forward to welcoming you back for more memorable stays!Warm regards,Ferra Hotel and Garden Suites
Jan Benedict
Deluxe Twin Room
Menginap di Apr 2024
Keluarga
1 ulasan
5.0/5
Fantastis
Diposting pada 18 Mei 2024
Accessible market, restaurant and beach no need to used public transportation :)
Terjemahkan
Tanggapan dari Properti: Hi Sir Jan,Thank you for your feedback! We’re glad you enjoyed the convenient location with easy access to markets, restaurants, and the beach—all within walking distance. We look forward to welcoming you back for another great stay!Warm regards,Ferra Hotel and Garden Suites
Karl Kristian Bejarin Esquillo
Kamar Superior Queen
Menginap di Mar 2024
Sendiri
1 ulasan
5.0/5
Fantastis
Diposting pada 21 Apr 2024
This is my second time staying at Ferra Hotel and Garden Suites but still enjoying the nice location of the hotel which is a quick 5 minutes walk only from the dmall and the main beach and the bulabog beach side as well. The staff are so friendly, easy to approach, and helpful in any way they can regarding your room and your stay. Will be back in boracay soon and will stay at this hotel again and again! The cleanliness is also ✨✨✨
Terjemahkan
Tamu
Corner Suite
Menginap di Feb 2024
Keluarga
2 ulasan
5.0/5
Fantastis
Diposting pada 31 Mar 2024
This hotel is unmatched at customer service. I have never stayed at a place with a better understanding of what it means to provide unforgettable experience. Great people and beautiful rooms! Love this hotel and the people, highly recommend!
Terjemahkan
Ja_yke
Kamar Deluxe Queen
Menginap di Jul 2024
Lainnya
2 ulasan
2.0/5
Diposting pada 1 Sep 2024
Arrived at hotel. Things seemed okay. Got welcome drink and all and decent check in vibes. The check in area is exposed to outdoor elements always so very muggy and warm in that area so it's actually uncomfortable. And then right outside the openly exposed area is the smoking area so people's smoke can end up in the lobby which is even more annoying. Location overall is about 5-10 minutes from a beach. They were painting and doing construction in the hallway and room across from us. Constant loud noises during the day ( I know you are supposed to be outside enjoying but sometimes late-nights happen) and there was no communication of this or offer to move to a different floor. It smelled very bad on that floor so no peace and quiet. They didn't apologize for the inconvenience or even try to make it up in other ways. Booked a room that is advertised as sofa bed. The soda bed size is an actual joke - if you have a small child then sure maybe. Shower kind of floods due to poor drainage. Air con actually works well. Bed is soso. Safe works well. Complimentary water bottles. First night tried to go roof top bar and it was closed within "open time" had to ask them to go up and open it and serve us drinks. Not sure why but they often ask us to decide breakfast the night before which is annoying because choosing breakfast is usually a in the moment kind of thing. Breakfast was average. Pool didn't seem to be well maintained and cleaned so didn't take a dip in it. Cleaned room but forgot to leave some smaller towels that were included at check in. Continuing along the lines of poor communication. Was called the night before check out and asked what time are we checking out tomorrow and they didn't provide any context so I felt like "this seems kind of rude and pushy to ask us what time we are checking out." turns out we left early the next morning and from my understanding - they offer a packaged breakfast if you don't have time to eat at the restaurant so you can get it to go. So I was even more annoyed because if they said that at the beginning then it would actually make sense why they asked and I would have had a happy tummy in the morning. Long story short. Average hotel and rooms. Nothing memorable. Unfortunately the service and amenities and communication was severely lacking so this will be a one and done for me.
Terjemahkan
Tanggapan dari Properti: Dear Sir Ja_yke,Thank you for sharing your feedback with us. We are truly sorry that your experience did not meet your expectations and for the inconveniences you encountered during your stay. Your comments are very important to us, and we deeply regret the discomfort caused by the construction noise, the layout of our check-in area, and the lack of communication from our team.We sincerely apologize for the disturbances and the missed opportunities to make your stay more comfortable, including the issues with the smoking area, breakfast arrangements, and our rooftop bar’s operating hours. We also understand how frustrating it must have been with the uncommunicated maintenance work and the shortcomings in service during your stay.We are especially sorry that you felt our communication was lacking at various points, including during the check-out process, and that we missed the opportunity to inform you about our packaged breakfast option. This is not the level of service we strive to provide, and we are actively working to improve our guest communication and overall experience.Your feedback has been shared with our management team to ensure immediate corrective measures are taken to address these issues. We hope you’ll reconsider and allow us the chance to provide you with the quality experience you deserve in the future.Thank you once again for your valuable insights. We wish you safe travels and all the best.Warm regards,Ferra Hotel and Garden Suite
Chefs Travels
Suite Taman
Menginap di Jan 2024
Pasangan
3 ulasan
5.0/5
Fantastis
Diposting pada 20 Feb 2024
This is the most under rated hotel in Boracay! The rooms were beautiful and immaculate! The ROOFTOP pool was amazing! The best part for me though was the outdoor tub and shower setup! So intimate, quite, romantic, and perfect for couples. The staff were friendly, amazing, welcoming and accommodating! I would recommend this place to everyone! I will absolutely stay with them again!
Terjemahkan
6/7
Rhobie U.
Kamar Deluxe Queen
Menginap di Des 2023
Keluarga
2 ulasan
4.5/5
Sangat Baik
Diposting pada 26 Jan 2024
We got a beautiful and clean room, Good wifi location , there is a grocery nearby and their staff are kind ☺️😃 2 least things for me no. 1 is their pool ...kinda not clean because my son got Rashes 😔 no. 2 is the location, far to the front beach.
Terjemahkan
Haluk Akcay
Kamar Deluxe Queen
Menginap di Nov 2023
Pasangan
22 ulasan
2.7/5
Diposting pada 21 Jan 2024
This hotel is far from beach need to walk 15 minutes. Room is good but had some small bug. Their breakfast is good for local people but for other country people is so so.
Terjemahkan
Tamu
Kamar Deluxe Queen
Menginap di Apr 2024
Sendiri
6 ulasan
4.7/5
Menakjubkan
Diposting pada 13 Mei 2024
Good hote
Terjemahkan
Tanggapan dari Properti: Hi Ma'am/Sir,Thank you for your positive review! We’re glad you enjoyed your stay and look forward to welcoming you back soon!Warm regards,Ferra Hotel and Garden Suites