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Ulasan Tamu tentang Ji Hotel (Hangzhou Huanglong)
9.5/10
Outstanding
1044 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Location9.5
Amenities9.3
Service9.5
Cleanliness9.5
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Urutkan berdasarkan:
All reviews(1044)
Positive reviews(991)
Reviews with photos/video(87)
Convenient location(86)
Friendly front desk staff(59)
Delicious breakfast(54)
Easy to get around(40)
Quiet & comfortable(36)
Close to scenic area(24)
Has rooms for families(6)
Tasty coffee(6)
Negative reviews(53)
Giar Ronald
Family Room
Check-in Jan 2025
Family
1 ulasan
9.0/10
Great
Diposting pada 21 Feb 2025
Good hotel, perfect location, clean, near transportation and campus. Very recomended.
Tanggapan dari Properti: Thank you for your high evaluation of our hotel! Your satisfaction is the greatest affirmation for us. Excellent location and cleanliness have always been our goal. We are glad to add a touch of comfort and convenience to your journey or campus visit. I hope to have the opportunity to serve you next time and continue to bring you a pleasant accommodation experience. If you have any other needs or suggestions, please feel free to tell us! Thank you again for your recognition and look forward to seeing you again!
Nitai
Twin Room
Check-in Jan 2025
Family
4 ulasan
9.0/10
Great
Diposting pada 10 Feb 2025
Great location, right on the gate of Yuquan Campus and the north side of West lake which is a short walking distance away. Facilities were great and staff was helpful as well.
Tanggapan dari Properti: Dear guest, thank you so much for your wonderful review of our hotel! We are deeply honored and pleased to know that you were satisfied with our location, facilities, and staff service. Being situated right at the gate of Yuquan Campus and close to the northern side of West Lake is undoubtedly a highlight of our hotel. Thank you once again for your valuable feedback. We look forward to serving you again in the near future and providing you with even more delightful stay experiences. Wish you a happy life and all the best!
TEH
Family Room
Check-in Apr 2024
Family
2 ulasan
9.5/10
Amazing
Diposting pada 19 Mei 2024
I’m impressed by their staff, they are very helpful.
As we are foreigner, we cannot access to *******, they are wiling to help us to order food and explain to us how to go each attraction clearly…..
Tanggapan dari Properti: Thank you very much for your high praise and recognition of our hotel! We are honored to provide you with such a pleasant and satisfying stay. We look forward to your next visit
willie
Queen Room
Check-in Nov 2024
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 9 Jan 2025
The hotel is very clean and the staff are smiling
Tanggapan dari Properti: Thank you so much for your wonderful review! 🎉 We're thrilled to hear that you found the hotel very clean and that our staff's smiles made your stay even more enjoyable. Cleanliness and a friendly atmosphere are our top priorities, and it's great to know we've succeeded in making you feel comfortable and welcome. We look forward to welcoming you back soon and continuing to provide you with the same excellent service and warm smiles. 😊
Guest User
Queen Room
Check-in Jan 2025
Business travelers
7 ulasan
10.0/10
Outstanding
Diposting pada 8 Apr 2025
卫生:OK
环境:OK
服务:ok
Tanggapan dari Properti: 親愛的寶子😘,收到您這“三連OK”的好評,我們簡直要開心到原地轉圈圈啦🥳!衞生OK,那是我們“清潔小衞士”們認真打掃的成果;環境OK,是精心佈置營造出的温馨小天地;服務OK,更是全體工作人員努力付出的見證喲💪。感謝您對我們如此認可,我們會帶着這份鼓勵繼續加油,爭取下次給您“四連超凡”“五連絕世”的體驗,期待您下次再來狠狠“寵幸”我們呀😘!
Guest User
Queen Room
Check-in Mar 2025
Other
3 ulasan
10.0/10
Outstanding
Diposting pada 1 Mei 2025
Perfect
Tanggapan dari Properti: Dear valued guest,Hello! Thank you very much for your recognition and glowing praise of [Hotel Name]. We are fully aware that in the fiercely competitive hospitality industry, every guest's satisfaction is hard-earned. Your "Perfect" rating is a comprehensive endorsement of our hotel's hardware facilities, service standards, dining quality, and beyond. We will take this as an opportunity to continuously enhance our professionalism and service capabilities, striving to create an even more comfortable, convenient, and heartwarming accommodation experience for you and all our guests.We sincerely look forward to welcoming you back on your next visit 👏.
Guest User
Queen Room
Check-in Des 2024
Booked for others
2 ulasan
10.0/10
Outstanding
Diposting pada 22 Jan 2025
nice hotel
Tanggapan dari Properti: Thank you for your lovely comment! We're thrilled to hear that you enjoyed your stay and found our hotel to be "nice". Your satisfaction is our top priority, and we'll continue to strive for excellence. Looking forward to welcoming you back soon!
lijiaojiao
Twin Room
Check-in Mar 2025
Family
5 ulasan
5.0/10
Diposting pada 20 Apr 2025
1. The sheets were wrinkled
2. The price doubled on weekends, which is understandable because it is near the scenic spot. There are more guests because of this, but there was only one staff member on Saturday night. There was only one person at the front desk and the guest room
3. There was no hot water in the shower room after half an hour. The front desk said that it should be left on for a while because the pipes were far away. After another 10 minutes, there was hot water, but there was no hot water again after 10 seconds. The front desk said that the hot water was out. This is the first time I heard that the hotel ran out of hot water at night.
Then I suspected that I didn't know how to turn on the hot water. I am a Ctrip Gold Diamond customer, well, I really don't know how to turn on the hot water in the shower. The following pictures are for demonstration:
a, the edge of blue = off
b, the middle position between red and blue = cold water
c, the red area = cold water
d, the leftmost position of red = lucky half an hour later, boiling hot water, and then rely on manual slight shaking to make the temperature normal.
4, arrived at the hotel at 11 o'clock and didn't take a shower until 12:30 in the morning. The front desk actually arranged for an uncle to go into the room to debug...
This is the season
Please go to room 8507 to check if the above is true
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的賓客:您好!首先衷心感謝您選擇入住我們酒店並抽出時間為我們提出寶貴意見。對於此次入住未能達到您的預期,我們深表歉意。您反饋的問題我們已高度重視,並第一時間進行核查整改,現將具體情況向您説明: 1. 關於熱水問題:我們已對8507房間以及同樓層設備進行全面檢測,確認熱水器與管道運行正常,紅色標記區域為高温檔,調整至紅藍中間位置即可穩定出水温。對於當晚因調試給您帶來的不便,我們深感抱歉,現已加強員工培訓,確保更主動地提供操作指引。 2. 關於人員配置:夜間值班安排前台與保安雙崗(保安可協助客房服務),但因您多次更換房間需求,後從您預訂的雙床房免費升級到了家庭房,及深夜突**況響應,可能給您造成服務滯後的印象。我們已優化夜間應急流程,未來將更靈活調配人力。 3. 關於床品整潔度:床單褶皺問題,我們已對客房人員進行服務標準再培訓,嚴格檢查每間房清潔細節,保持整潔!您作為攜程金鑽會員的體驗對我們至關重要。我們已對當值團隊進行服務覆盤,並將以此次反饋為契機提升服務響應速度與溝通清晰度。再次感謝您的監督,祝您旅途順遂!
Anonymous User
Superior Queen Room
Check-in Mar 2025
Family
10 ulasan
8.0/10
Very Good
Diposting pada 15 Apr 2025
I think it's average, a standard hotel, nothing special, the room is small, compared with Suzhou's Four Seasons, I think Suzhou is slightly better. The facilities also look old, not like the one opened in 24 years.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 尊敬的客人!非常抱歉這次入住沒能讓您滿意,我們明白房間、設施的情況確實影響入住感受,和蘇州全季對比讓您覺得有落差。酒店是 24 年裝修,會馬上排查設施問題,探討房間優化方案,爭取下次讓您看到我們的改變,重新認可我們!
ewater66
Queen Room
Check-in Jan 2025
Travel with friends
5 ulasan
10.0/10
Outstanding
Diposting pada 25 Feb 2025
The hotel is clean and very close to Zhejiang University. There is also a popular market nearby with a lot of food. I will come again next time.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Haha, we are so happy to see your good comments! 😄The hotel is clean and sanitary, which is our most basic and most important promise. We think it is worth it if you can stay comfortably! It is close to Zhejiang University, and there are also Internet celebrity markets and food nearby, which are simply two treasures in travel! It seems that you really found the right place this time! Thank you for your recognition. Next time you come, we will definitely be your first choice! Looking forward to meeting you again and continuing to bring you a pleasant accommodation experience! 🌟
Guest User
Twin Room
Check-in Jan 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 7 Feb 2025
The room is clean and warm, the facilities are very smart, the staff is enthusiastic and helped me a lot, thank you! The children said they will stay at the All Seasons Hotel next time they travel! 👍🏾
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you very much for your and your children's high evaluation of our hotel! We are extremely honored and happy to know that you are deeply impressed by the clean and warm room, intelligent facilities and enthusiastic service of the staff. Your satisfaction and the love of the children are the greatest encouragement and affirmation for us. We hope that you and your children will choose the Four Seasons Hotel again in the future. We will serve you wholeheartedly and create more wonderful memories of your stay. I wish you and your family a happy life and peace!
Anonymous User
Superior Queen Room
Check-in Des 2024
Family
45 ulasan
10.0/10
Outstanding
Diposting pada 30 Jan 2025
The front desk staff is friendly and the hotel is in a good location, which is very convenient to Xixi, West Lake and Lingyin. There is a Xinfeng snack bar 50 meters away from the hotel. The breakfast is good and soy milk is highly recommended.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 感謝您對我們酒店的積極評價!聽到您説前台人員的服務熱情,我們感到非常欣慰,這正是我們一直努力的方向。酒店位置的便利性也是我們引以為傲的一點,能夠讓您輕鬆前往西溪、西湖、靈隱等著名景點,是我們的榮幸。感謝您的寶貴點評,全季杭州黃龍酒店期待在未來的日子裏,能夠繼續為您提供優質的服務和舒適的住宿體驗。祝您和家人新年愉快!
TAKAE
Twin Room
Check-in Des 2024
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 23 Jan 2025
I stayed at this hotel after searching for one close to Zhejiang University's Yuquan Campus.
This is a nice, clean hotel. The staff are very friendly. I was able to relax in my room. The tea bags were also delicious.
I would like to stay at this hotel again when I visit Zhejiang.
Thank you.
Teks AsliTerjemahkan dengan Google
6/7
Tanggapan dari Properti: We are very pleased and proud to see that you have given such a high evaluation to our hotel! Thank you very much for choosing and recognizing our hotel near Zhejiang University Yuquan Campus. You said that you would like to stay at JI Hotel Hangzhou Huanglong when you come to Zhejiang again, which is undoubtedly the greatest encouragement and expectation for us. We will continue to work hard to continuously improve the quality of service and provide you and all guests with a better accommodation experience. We look forward to your next visit and we will serve you wholeheartedly!
Guest User
Family Room
Check-in Des 2024
Family
27 ulasan
10.0/10
Outstanding
Diposting pada 11 Jan 2025
The children are older, and family rooms and suites are the first choice for going out to play. The price of Huazhu Club 618 for two nights is really cost-effective, and you can choose a family room, which is very good.
Service: The luckiest thing is to meet Xiaoxing at the front desk. She speaks very gently, has a nice voice, and has a very good service attitude. It is worth praising👍
Breakfast: The noodles in the store are delicious, and the sister who cooks noodles is very enthusiastic. My son ate 2 servings of noodles.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: 非常感謝您的總結,能夠讓您感受到温馨、舒適以及酒店的用心關懷,是我們最大的榮幸和追求。家庭出遊選擇合適的房型至關重要,能夠為您和您的家人提供一個寬敞、舒適的休息環境,讓旅行更加輕鬆愉快。前台小星以及煮麪大姐的熱情服務,正是我們團隊努力提升服務品質的縮影,他們的付出讓每一位客人都能感受到家的温暖。優質的服務和體驗是吸引客人再次光臨的關鍵。再次感謝您的肯定和支持,期待在未來的旅行中,我們依然能為您提供優質的服務和美好的住宿體驗。祝您旅途愉快,期待下次再見!
Guest User
Twin Room
Check-in Des 2024
Other
1 ulasan
10.0/10
Outstanding
Diposting pada 6 Jan 2025
It's very good, everything is there, and a bottle of warm water was given when checking in. The waiters were very polite, whether they were at the front desk or on the floors. I would like to make two small design comments. One is that the air conditioning panel is a little bright after turning off the lights at night, which slightly affects the sleep. Of course, it has no effect on the good sleep quality of the person next to me 😂 The other is that the faucet of the wash basin is a little short, and half of the water for washing hands is outside. Overall, I am very satisfied and will come again next time if I have the chance
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Haha, we are so happy to see your good comments! 😄 First of all, thank you for your overall affirmation of our hotel. From the basic facilities to the attitude of the waiters, you are satisfied. This is really the greatest encouragement for us!
Regarding the small design opinions you put forward, we are very grateful for your careful observation and valuable suggestions: the brightness of the air-conditioning panel can be set to adjust its brightness. At the same time, we will also remind the front desk to contact us at any time to assist in solving any problems when guests check in. Regarding the length of the face basin faucet, in future renovations or upgrades, we will choose a faucet of more suitable length to ensure that every guest can use it conveniently and comfortably. I look forward to your visit again in the near future. By then, we will definitely welcome you with a more perfect state! Thank you again for your support and trust, and I wish you a happy life and a pleasant journey! 🌈