Crystal Paraiso Verde Resort & Spa - Ultimate All Inclusive

We arrived at the hotel late on Wednesday night . We were shown to the late restaurant for food after travelling all day . We chose chicken basket which arrived burnt and cold it consisted of chicken nuggets onion rings and fries we didn’t eat it . I have enclosed pictures . When we were told where our room was I enquired if there was a possibility of a ground floor but the reception told us we had a better room on the first floor ! I dread to think What the other room looked like ! The hotel is advertised and sold as a 5 star all inclusive resort and spa ! We booked with easy jet who I have valued in the past . Our room was filthy on arrival , the mini bar fridge was empty and there was no tea or coffee milk or sugar in the room. There is no way of contacting reception from the room as the phone doesn’t work so we had to go down to reception to ask fur the basics , including water to get us through the night . Reception staff are rude in fact I have only met 2 pleasant staff since being here . The first day we didn’t use the room clean as we were not settled and still tired from our late arrival . We took our time to get orientated . To be honest the whole place looks like council estate flats ( I have no problem with council estates I grew up on one ) just trying to paint a picture. The pool area is okay, although not cleaned regularly and never any knifes and forks to eat . This is where you’ll find the better food . Again don’t be fooled into thinking it’s good it’s just better than the restaurant . Do be careful of the chicken though I’ve enclosed a picture of the raw chicken we were served ! The drink choice is minimal , you cannot help yourself to coffee for instance and have to queue for it . With a load of others as there is only one coffee machine serving the whole restaurant . Again orange juice is not self service you have to queue for this too . There is not her choice either no apple juice available . The food is disgusting , not much choice , either pasta or pizza , burgers and a range of concealed cheeses , chicken dishes and desserts . If you’re lucky you may get some fresh fish in the outside area but I’ve only managed to get that once . The butter is off and smells like gone off milk . I could go on and on but you get the picture . Back to the rooms the shower floods every time you get in it so you have to have a very quick shower and then partner has to wait for theirs as if you kept short running it would flood . There are no top sheets on the beds so you have to sleep with the blanket straight on you which personally I don’t like . I think any 4 star plus hotel would have this as a basic . There is a quiet adult only pool , however the only drinks served there are Coke Zero water and beer . The hotel is in the middle of nowhere which is fine but be prepared and bring thins with you as there is only one small market that sells things like cigarettes and drinks close by . The communal hallways have ha

I don't understand how this hotel have 5 stars. When we checked in Receptionist don't speak English or Russian ,but most of the guests is Russian speaking. Zero information about hotel Room was very dirty and dusty, Bed linen dirty and whit holes Toilet seat broken Safe not working actually 2 safes I can right more things but I don't want to thing about this DISCASTIN PLACE never will be back .

Fantastic relax zone, always available sun beds. Always available snacks and drinks. Perfect deserts available all day. Staff is very friendly and smiley. Night shows is at high level. During the day there isn’t animation or entertainment but for us it was plus because this time was for relax without activities. The corridors to the toilet were often obstructed by cleaners' carts which, in my opinion, isn’t polite to customers. In bars often bartenders didn’t know cocktails recipes and cocktails taste different every time.