Ulasan Bluewaters Hotel Blackpool

Hi I am making a formal complaint against Bluewaters hotel Blackpool . Firstly id like to state we booked with *********** for the price of £275.76 from 23/23/2024 to 27/12/2024 after checking bank statement you have charged me £485.76 . Why? Next the place was a disgrace, very worn out and tired , staff run of their feet, frozen Christmas Day dinner at an extra cost of £75.00 !! Also we had the only suite which was situated next to the pool so had the noise of two running pumps and extractor fans 24 hours a day . After third day we left through lack of sleep and worry of food poisoning. We know we are not the only people complaining. We booked through you do hold you responsible for a refund. There are lots of places to complain and we will do that within 24 hours if no response Jean Osborne booking no. ***********

This hotel wasn't bad for the price but they definitely need more heating in the room with the bathroom freezing and only one plug socket, the breakfast was nice and the staff was very polite and helpful but it definitely needs money spending on it to improve the rooms

Our experience was a bit of a let down as Blackpool isn’t the same as what it used to be we feel it has gone downhill. The hotel staff were amazing they went above and beyond to tend to our requests. It’s a shame though as the hotel could do with a bit of work as it seems tired and outdated. The breakfast was okay too couldn’t really complain, one thing I will say though is the floorboards are too squeaky.

Hotel was clean enough. Staff need training. They where so ignorant and weren't helpful at all. Got handed the key and told what i was to pay. Never got tol where or what time brakfast was or checking out time.

solutely amazing hotel ...staff are so friendly nothing was too much for them if there's anything you need they will cater for it if possible ...the Foods amazing ... the bar is well priced the swimming pool and sauna is cheap perfect for families and couples .. Definitely will be going again 3rd time I've stayed here it's amazing

Hotel OK, has swimming pool, some entertainment, close to north pier.

It lovey will come back soon thank