Ulasan RodmanStar Apartment

Tanggapan dari Properti: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay.To assist with communication, we have both English and Chinese-speaking staff on hand. If a call comes from a Chinese number, we typically assign a Chinese-speaking staff member to ensure a smoother service experience.We also wanted to clarify that some guests may mistakenly interpret the Trip.com confirmation code as the entrance PIN code, which is why it may not have worked. Please refer to the self-check-in instructions email we sent, where you’ll find the correct entry details.We truly appreciate you bringing the air conditioning and noise concerns to our attention. We will address these issues to improve future guest experiences.Thank you once again for your feedback.Best regards，Stay Tekapo Team