Ulasan The Ritz-Carlton Beijing

Pelayanan semua staf sangat baik 👍Kesesuaian warna dekorasi keras dan lembut juga sangat hangat, kekurangannya karpet dan sofa agak tua, dan sarapan perlu ditingkatkan

Selama epidemi, saya sudah lama tidak keluar. Saya harus pergi ke Beijing untuk melakukan bisnis. Saya tidak berani kemana-mana. SKP～ Ritz Carlton, dua poin dan satu garis, dua karantina ini siap dan aman!

Tempat favorit di hotel yang saya tempati baru-baru ini, layanannya sangat baik.

Saya sangat kecewa ketika saya menginap kali ini. Ritz-Carlton tahu apa hotel ini segera setelah saya mendengar namanya. Melihat gambar-gambar di Ctrip, saya pikir itu tidak buruk. Tapi ketika saya sampai di hotel, saya merasa liftnya terlalu tua. Ketika saya memasuki kamar, saya melihat bahwa fasilitas kamar sudah tua dan kamar fixed double bed sebenarnya ada di lantai tiga. Itu terlalu tidak bisa berkata-kata. Saya sangat tidak bahagia dan ingin pindah ke tempat tinggal lain. Saya meminta meja depan untuk meminta Ctrip, (banyak yang dihilangkan di sini Word) Saya mengatakan bahwa pesanan tidak dapat dibatalkan sampai jam 9 malam. Saya pikir saya sedang dalam suasana hati yang buruk dan saya sangat kesal tinggal di sini . Untungnya, ada bar di pintu. Lingkungan tidak buruk. Saya pergi makan sesuatu dan merasa lebih baik. Ketika saya kembali, saya berpikir untuk mandi dan tidur. Akibatnya, pancuran mengeluarkan lebih banyak air daripada kepala pancuran, dan pancuran juga menyemburkan air. Sayangnya, setelah dicuci, saya pikir saya bisa istirahat, tetapi saya melihat seprainya rusak. Saya tidak berharap seprai hotel kelas ini memiliki lubang. Saya lupa mengatakan bahwa tidak ada mesin kopi atau kopi. Saya memesan 2 kamar. Tidak ada seorang pun di sana sampai jam 12 siang ketika saya akan check out. Saya benar-benar melihat mobil dengan tanda tergantung di ruangan di mana tidak ada yang menulis, tetapi tidak ada sanitasi di pintu. Bukankah saya harus menanyakannya sebelum check out? Tidak ada komunikasi sama sekali dan ada seseorang di ruangan itu. Meskipun orang di ruangan itu keluar, saya tidak mengatakan kartu kamar apa yang masih ada di tangan saya. Saya benar-benar merasa itu tidak pantas.

Setiap kali saya tinggal di Ritz-Carlton, saya dapat merasakan layanan terbaik dan merasa seperti di rumah sendiri. Kali ini saya menginap di lantai eksekutif. Saat check out, customer service menanyakan pengalaman menginap saya secara detail. Ketika saya mengetahui bahwa saya merasa di dalam kamar Ketika kasur saya sedikit empuk, layanan pelanggan mencatat di file saya bahwa kasur telapak tangan yang sedikit lebih keras akan disiapkan waktu berikutnya di muka, dan diganti sebelum check-in. Dibandingkan dengan banyak 3000+ hotel, layanannya lebih intim dan harganya lebih tinggi. Masuk akal, saya sangat merekomendasikan tinggal, dan saya juga merekomendasikan Ritz-Carlton di Tianjin dan Shanghai. Pengalamannya juga sangat bagus [呲牙]

This is the 2nd Ritz Carlton i stayed in Beijing for the trip Family of 3, infant of 7 months old - for 2 days The design and thoughts put into the building is definitely worthy of a Ritz. Classy and solid build In my view, the service we received was less than expected of a Ritz. It could be contributed to the fact that this is right in town centre and the occupancy is high There was no introduction of the facilities of this branch and the staffs at the door looks inexperienced / untrained while they watched upon me getting my luggages out of the taxi and leaving them at the driveway while i set up the baby pram Besides the service, the hotel is great, location fantastic, facilities are well maintained

Had my most memorable birthday at one of my most favorite hotels. Felt like the most important person throughout the weekend. Thanks to all the staffs for taking care of us. Especially to Lena and the Chef.

Location: not downtown Transportation: really hard to get taxi Interior design and amenities: old and last century like. Pretty disappointing Food: so-so, disappointing Service: staff is nice and service is good. The only nice point of this stay. View: no nice view, too close to apartments nearby. Stayed on 11th floor.

The room was clean and big enough to enjoy holidays. There are 2 things to concern now. I had no reservations at the lounge for 2023 countdown party. But I asked to a staff (maybe concierge) to get 6 seats in the lounge and she asked to the receptionist who was in front of the lounge. The staff said “they have enough seats for you, please wait here in front and my colleague will help you” So excited. I was standing and waiting someone to come. Few minutes later or more than several minutes later, nothing happened and I still stood up. I asked the receptionist to let us in, and she was curious who we are. No seats are available. At the room service, we ordered 3 ice cream and some other menus. They delivered one ice cream with 3 scoops in it. And they asked how many we are, (with my friend family for countdown together). We said 6 (including 2 kids) and delivered only one fork. No utensils enough even they asked how many we are. Besides these, the room and breakfast were so good. And waiters and waitresses were very kind and helpful.

I have been in many different luxury hotels in whole of the world, specially Ritz Carlton group , but I should say to anyone that thinks, this hotel is one of Ritz carlton hotels group, absolutely, not. It’s one of the worst hotels I’ve seen in my lifetime. I have been in 94 continents, and never, never, have some experience like here, the building it’s so old, the service in club lounge is so bad. I should say, it’s not 5 stars hotel, the room has bad smells,breakfast and dinner in club lounge is poor, one weeks ago, I have been in Xian Ritz Carlton,it was fantastic, you can’t compare those are together…. Absolutely,I will not come back again in Beijing Ritz Carlton.

The room was good and thee location is ok , however thee room was advertised as having premier lunch , exclusive afternoon tea and buffet dinner , but actually its a club lounge. The afternoon tea only had two cakes when we were there and the food was very simple rice and meat.

Duty manager Mia Wang so nice and good take care me thank you Mia See You soon

The hotel itself is nice, beautiful room and comfortable bathroom. But the attitude and the way personnel treats guests is terrible. Our family with the baby was offered the worst and the least convenient table during the breakfast although there were a lot of spare ones. Guests are not allowed to use the facilities - people who were not even the hotel guests did not let me use the yoga studio in extremely rude and impolite way and staff did not try to resolve the issue unless I got really angry and yet no apologies or compliment were given. Horrible experience. We went to celebrate the wedding anniversary but the hotel personnel and management tried their best to spoil the day. Higly not recommended.

Very helpful staff on check in