Ulasan Sheraton Batumi Hotel

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

Mini fridge not working and hotel failed to repair after asking on 3 occasions. Brash customer service. Not what u expect from a 5 star establishment.

The people in the reception were very welcoming. The room is wide and clean. Every request dealt immediately. The morning breakfast was tasty and varied. I will love to come back and stay there again. Thank you

Nice place to stay

Good hotel I liked it

All was good and expensive

Wonderfull!!

Nice and clean

NUCE HOTEL IN THE MIDLLEN NICE STUFF AND GOOD COLPIR CLEAR VIEW

Good location

Godd i like it

Начну с хорошего. Очень понравилась идея про бизнес лаунж на 14 этаже, респект. Учитывая ужасные завтраки и столпотворение это как-то нивелировало ситуацию. Ну а дальше толь плохие впечатления. Заранее попросили без проблемный номер (приехали на мое 50 летие), в итоге - заселили под рестораном на 19 этаже, прожженный ковер, оборванный тюль, сколы, потертости, грязь. В общем смотрите фото. И венцом поцарапанный бампер. К стати чудо что нашлось место. Паркинг как таковой отсутствует, есть несколько мест и то под казино. Второй раз не приедем точно.

非常好的一次入住體驗，白金卡會員免費升級了套房給我，還幫我拿行李，酒店裝修很新，房間也很安靜整潔，非常滿意

Все отлично, в сезон номер с видом на море будет ночной сюрприз в виде клубной музыки до утра . А так отель шикарный и завтраки вкусные. Выбирайте номер с видом на горы