Ulasan Swiss-Belhotel Harbour Bay

Name: Swiss-Belhotel Harbour Bay
Address: Jl. Duyung Sei Jodoh, Sungai Jodoh, Kec. Batu, Batu Ampar, Batam, Riau Islands, 29432, Indonesia, Jl. Duyung Sei Jodoh, Sungai Jodoh, Kec. Batu, Overseas, Indonesia
Rating: 8.7

Swiss-Belhotel Harbour Bay

Jl. Duyung Sei Jodoh, Sungai Jodoh, Kec. Batu, Batu Ampar, Batam, Riau Islands, 29432, IndonesiaLihat Detail Hotel

Cek ketersediaan kamar untuk tanggal perjalanan Anda

Kami Samakan Harga

Check-in

1 malam

Check-out

Tamu & Kamar

Ulasan Tamu tentang Swiss-Belhotel Harbour Bay

8.7/10

Very Good

283 ulasan

Ulasan terverifikasi

Location8.8

Amenities8.3

Service8.9

Cleanliness8.6

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All reviews(283)

Positive reviews(272)

Reviews with photos/video(83)

Delicious breakfast(43)

Great location(36)

Large rooms(10)

Perfect for business trips(8)

Delicious buffet(8)

Average towels(6)

Convenient for shopping(6)

Well decorated(5)

Negative reviews(11)

Lidya Arya

Deluxe Room 1 King Bed

Check-in Mar 2025

Business travelers

3 ulasan

10.0/10

Outstanding

Diposting pada 11 Apr 2025

I am a regular guest at Swiss bell ,they give the best service as always, they help me to deco my room Thanks to Maya,Tesa, Reni from Front desk GRO, And also Jaka from housekeeping it’s always great experience to come back at Swiss bell Top notch service as always

Tanggapan dari Properti: Dear Mrs. Lidya Arya,Thank you for your continued trust and loyalty. We are truly delighted to hear that you consistently enjoy our top-notch service and that your recent experience with the room decoration made your stay even more memorable. It is always a pleasure to welcome you back, and we look forward to creating many more wonderful moments with you.Warm regards,Management of Swiss-Belhotel Harbour Bay

Anonymous User

Deluxe Room 1 King Bed

Check-in Feb 2025

Business travelers

4 ulasan

8.5/10

Very Good

Diposting pada 30 Mar 2025

Good experience stay in siwssbel, front desk staff service very goood, room is clean, but towels too old, and shampoo not good

Anonymous User

Deluxe Room 1 King Bed

Check-in Jan 2025

Couples

1 ulasan

8.5/10

Very Good

Diposting pada 24 Feb 2025

First check in, no hot water at all even when they say “24 hour hot water” for bathroom, called the reception and tech service come and there’s hot water. Next morning, hot water available only at the sink and not the showering area. Towel smells. But overall everything is fine.

Tanggapan dari Properti: Dear Valued Guest, Thank you for sharing your experience with us. We apologize for the inconvenience with the hot water and the towel quality. Please rest assured that we will address these issues with our team to ensure better consistency and comfort for our guests.We hope to have the opportunity to welcome you again for an even better experience.Regards,Management Team

Guest User

Deluxe Room 1 King Bed

Check-in Feb 2025

Solo travelers

2 ulasan

9.5/10

Amazing

Diposting pada 5 Mar 2025

Had a very wonderful stay. Clean hygienic n very excellent services!

6/7

Tanggapan dari Properti: Dear Valued Guest, Thank you for your kind review. Looking forward to welcome you back. Regards, Management Team

willink2106

Deluxe Room 1 King Bed

Check-in Mar 2025

Solo travelers

29 ulasan

9.0/10

Great

Diposting pada 24 Apr 2025

Grand, clean and helpful staffs

Tanggapan dari Properti: Dear Mrs.Willink,Thank you for your kind words. We’re delighted to know you found our hotel grand and clean, and that our team was helpful during your stay. Your satisfaction is truly our reward, and we look forward to welcoming you back.Warm regards,Management of Swiss-Belhotel Harbour Bay

Anonymous User

Deluxe Room 2 Single Bed

Check-in Okt 2024

Family

2 ulasan

6.0/10

Diposting pada 16 Nov 2024

Disappointed. Seaview room unable to view the sea, Wait till 5pm just get into the room…

Jayjherwei

Deluxe Room 1 King Bed

Check-in Mar 2025

Couples

2 ulasan

8.0/10

Very Good

Diposting pada 21 Apr 2025

Right next to Harbour Bay Jetty. Friendly staff. Good breakfast selection. Take a grab/gojek to Nagoya area for shopping.

Tanggapan dari Properti: Dear Mr.JayjherweiThank you for sharing your experience. We are pleased to hear you enjoyed our convenient location next to Harbour Bay Jetty, the friendliness of our staff, and the variety of our breakfast selection. We hope to have the pleasure of welcoming you back again soon.Warm regards,Management of Swiss-Belhotel Harbour Bay

Jeannie

Deluxe Room 1 King Bed

Check-in Sep 2024

Family

7 ulasan

10.0/10

Outstanding

Diposting pada 20 Okt 2024

*5/5 Excellent Stay at Swiss-Belhotel Harbour Bay - Batam!* We celebrated my wife's birthday at Swiss-Belhotel Harbour Bay, Batam, and had an unforgettable experience! *Personalized Service:* Ms. Maya, Guest Relations Officer, contacted my wife via WhatsApp before arrival to ensure a seamless stay. She even arranged a surprise birthday decoration in our room on the second day - kudos to her! *Friendly Staff:* The hotel staff were exceptionally friendly, polite, and welcoming. *Excellent Amenities:* - Delicious breakfast spread - Convenient location near the cruise center and seafood restaurants - Easy access to Grand Batam Mall and Hypermart Mall via Gojek or Grab *We'll Be Back!* We're eager to return and stay at Swiss-Belhotel Harbour Bay again. Highly recommended to relatives and friends! Rating: 5/5

Steven Ang Wen Pei

Deluxe Room 1 King Bed

Check-in Agt 2024

Couples

4 ulasan

10.0/10

Outstanding

Diposting pada 29 Sep 2024

Celebrated 11th year wedding anniversary here and it’s great to be back in Batam after many years. Love the service provided by the staffs here. Definitely will be back here in the near future

Changlin Liu

Deluxe Room 1 King Bed

Check-in Des 2024

Business travelers

6 ulasan

2.0/10

Diposting pada 22 Jan 2025

Worst experience ever seen.

MimiJojo

Grand Deluxe Room Non Smoking

Check-in Feb 2025

Family

5 ulasan

7.5/10

Diposting pada 19 Mar 2025

Location wise so so but rooms is considered clean and neat considered the pricing as a 4 star hotel. Staffs were friendly and prompt in service. Buffet breakfast spread is adequate. Would recommend this hotel

Tanggapan dari Properti: Dear Mrs. MimiJojo,Thank you for sharing your experience! We appreciate your feedback and are glad to hear that you found our rooms clean and neat, our staff friendly and prompt, and our buffet breakfast adequate. It’s wonderful to know that you would recommend our hotel.We hope to welcome you back to Swiss-Belhotel Harbour Bay for another pleasant stay.Sincerely,Management of Swiss-Belhotel Harbour Bay

Alicia Tantan

Deluxe Room 2 Single Bed

Check-in Jul 2024

Travel with friends

3 ulasan

5.5/10

Diposting pada 10 Nov 2024

Good location but very average hotel. A bit overpriced for the standard of the hotel. Strong cigarette smoking smell within the entire hotel and towels are not as clean as what were expected.

Guest User

Deluxe Room 1 King Bed

Check-in Mar 2025

Couples

4 ulasan

6.5/10

Diposting pada 20 Apr 2025

The hotel bathroom looks old . The room was big . Breakfast was not so good .

Tanggapan dari Properti: Dear Valued Guest,Thank you for sharing your feedback. We appreciate your comments regarding the spacious room and your thoughts on our breakfast offerings. We are continuously working to improve our facilities and services, and your insights are valuable in helping us enhance the guest experience. We hope to welcome you back for a more enjoyable stay in the future.Warm regards,Management of Swiss-Belhotel Harbour Bay