Mercure Pangkalan Bun

Mercure Pangkalan Bun Reviews

Mercure Pangkalan Bun

Jalan Haji Udan Said Kota Waringin Barat, Baru, West Kotawaringin Regency, Central Kalimantan, 74113, IndonesiaView Hotel Details
Mercure Pangkalan Bun
Mercure Pangkalan BunMercure Pangkalan BunMercure Pangkalan Bun
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Guest Reviews of Mercure Pangkalan Bun

9.6/10
Amazing
66 review
Verified reviews
Location9.7
Amenities9.5
Service9.7
Cleanliness9.6
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All reviews(66)
Positive reviews(66)
Reviews with photos/video(15)
Awesome stay(12)
Friendly staff(10)
Robert Kelsall
Premium Superior Room with 2 Single Beds
Stayed in Mar 2025
Other
1 review
7.5/10
Posted on Apr 29, 2025
Problem with the hot water on and off. Service for dinner was a but slow!
Herdianto
Premium Superior Room with 2 Single Beds
Stayed in Oct 2024
Business travelers
9 review
10.0/10
Outstanding
Posted on Dec 4, 2024
Ramah
Response from Property: Yang terhormat Bapak Herdianto,Salam Hangat dari Mercure Hotel Pangkalan Bun .Kami sangat berterima kasih atas penilaian dan komentar positiv yang telah anda berikan, mengenai kunjungan anda di Mercure Hotel Pangkalan Bun. Sangat menyenangkan bagi kami untuk menerima komentar yang sangat positive dari anda.Kami akan memberitahukan komentar anda kepada tim kami. Kami yakin bahwa komentar positiv ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena anda telah memberitahukan pengalaman anda, dan kami berharap kunjungan anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Prasetyo BudiAsst Front Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Nov 2024
Couples
5 review
8.5/10
Very Good
Posted on Dec 30, 2024
Good hotel. We had stomach problems however. We can still recommend it
Response from Property: Dear valued guest, Warmers Greeting from Mercure Hotel Pangkalan Bun We very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prasetyo Budi Assistant Front Office Manager
Geri
Premium Superior Room with 2 Single Beds
Stayed in Aug 2024
Business travelers
98 review
7.0/10
Posted on Oct 21, 2024
The room was too small and the toilet ponder. As an international brand, I expected more even though it's in a small city. I am surr Mercure can do better.
Response from Property: Dear Mr. Geri Warm Greeting from Mercure Pangkalan Bun! Thank you for taking the time to tell us about your experience at the Mercure Pangkalan Bun I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure Pangkalan Bun, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prasetyo Budi Assistant Front Office Manager
Ingrid Reisinger
Premium Superior Room with 1 Double Bed
Stayed in Jan 2024
Couples
49 review
10.0/10
Outstanding
Posted on Feb 15, 2024
New and very comfortable hotel in Pangkalan Bun. About 20min away from the airport. The breakfast is superb, just great... western and indonesian options, very fresh and delicious! The staff is extremely helpful and accommodating. Very recommended!
Response from Property: Dear Ms. Ingrid Dear Mr. LuobukongWe very much appreciate your comments regarding your stay at the Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of our services, like breakfast, staff with excellent service and also facility. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Muh. Ferry FahlevyFront Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Jul 2024
Couples
2 review
10.0/10
Outstanding
Posted on Aug 5, 2024
It is a new built hotel. Locals told us it is the best in town, and they were right. Very clean. Service was great. Feby was so friendly and always ready to help. She was great.
Response from Property: Dear Valued Guest,Greetings from Mercure Pangkalan Bun !Thank you for staying with us and shared your review.We are pleased to know that yet again you had a great stay experience, enjoyed the ambiance of our hotel as well as personalized service delivered by the Team. Thank you for recognizing Feby โ€“ Food & Beverage Team - she is truly passionate about hospitality and a true gem of our Mercure Pangkalan Bun Team. Please know that we have already shared your comments with her, in recognition of her efforts.We look forward to welcoming you back again soon.Yours sincerely,Artas WidiantaraFront Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Jun 2024
Family
3 review
10.0/10
Outstanding
Posted on Jul 14, 2024
Hotel was very clean and hygienic!!!breakfast buffet had so many options to pick,my kids loved the stay at your hotel!
Response from Property: Dear Our valued guest,Greetings from Mercure Pangkalan Bun!We very much appreciate your feedback regarding your stay at Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Artas WidiantaraFront Office Manager
DESY TAKO
Premium Superior Room with 2 Single Beds
Stayed in Jul 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Aug 26, 2024
Perfect. More than the value of money. The best hotel at pangkalan bun.
Response from Property: Dear Ms. Desy Tako,Greetings from Mercure Pangkalan Bun!Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before.Once again a Huge thank you for the review and look forward truly to your next visit to your second home here.Sincerely yours,Artas WidiantaraFront Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Mar 2024
Solo travelers
1 review
9.5/10
Amazing
Posted on Apr 17, 2024
I went in the shoulder season and it was good value for money. The room was spotlessly clean and the food was good. I wished there was hair conditioner but one can easily get it from the shops...
Response from Property: Dear Valuable Guest We very much appreciate and say thank you for your comments "room clean & food is good" during your stay at the Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with chef and housekeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Muh. Ferry FahlevyFront Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Mar 2024
Solo travelers
9 review
10.0/10
Outstanding
Posted on May 16, 2024
Great hotel ! I have enjoyed it a lot, there is nothing to complaint zbout.
Response from Property: Dear our valued guest,Greetings from Mercure Pangkalan Bun!We very much appreciate your feedback regarding your stay at Mercure Pangkalan Bun. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Artas WidiantaraFront Office Manager
Felix
Premium Superior Room with 1 Double Bed
Stayed in Apr 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Jun 18, 2024
A nice city of panngakalanbun what a place
Response from Property: Dear Mr. Felix,Greetings from Mercure Pangkalan Bun!Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before.Once again a Huge thank you for the review and look forward truly to your next visit to your second home here.Sincerely yours,Artas WidiantaraFront Office Manager
Lee Wei Lun
Premium Superior Room with 1 Double Bed
Stayed in Jul 2023
Solo travelers
67 review
10.0/10
Outstanding
Posted on Aug 16, 2023
New hotel with good room and pillows. Service staffs are all good. Breakfast is good. Walking distance to street food and barber.
Response from Property: Dear Mr Lee Wei Lun TThank you for your review. We are dedicated to delivering an excellent service. The rooms, pillows, service staff, and breakfast are our top priority. we are happy to hear that our colleagues went extra mile to ensure your stay was a memorable one. The other strong point is our hotel nearby with street food and the barber. We look forward to welcoming you again for another perfect stay.Best Regards Muh. Ferry FahlevyFront Office Manager
Travellll
Premium Superior Room with 2 Single Beds
Stayed in Nov 2023
Solo travelers
4 review
10.0/10
Outstanding
Posted on Dec 10, 2023
Really nice rooms and staff. I would definitely stay again.
Response from Property: Dear Valuable Guest We very much appreciate your comments regarding your stay at the Mercure Pangkalan Bun "Really nice rooms and staff". you would definitely stay again in our hotel."It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Muh. Ferry FahlevyFront Office Manager
Guest User
Premium Superior Room with 1 Double Bed
Stayed in Mar 2024
Couples
4 review
10.0/10
Outstanding
Posted on Apr 14, 2024
Sangat nyaman.........
Response from Property: To our esteemed Guests. Thank you for the free time you have given for a perfect score and a "very comfortable" comment for the Mercure Pangkalan Bun hotel. We continue to be committed to providing our best service and products. We look forward to welcoming you on your next visit. Best regards Muh. Ferry Fahlevy Front Office Manager
Muhammad Iqbal Aji Pratama
Premium Superior Room with 2 Single Beds
Stayed in Sep 2024
Business travelers
8 review
10.0/10
Outstanding
Posted on Dec 5, 2024
Hi Mercure Hotel Pangkalan Bun First, allow me to review Mercure Hotel Pangkalan Bun. Sorry for the late review hehe. First, for Mercure Hotel Pangkalan Bun, the location is very strategic in the middle of Pangkalan Bun/West Kotawaringin city center. I also like it because it is close to the traditional market and supermarket hehe. Second, in terms of the building and lobby, don't ask, it is very luxurious and typical of Mercure hotels hehe cool ๐Ÿ‘. Third, in terms of the room, of course the room is cool, highly recommended and no comment hehe, it's also a Mercure Hotel, right? Fourth, in terms of the facilities, it is fantastic, very complete, the gym is also good, the swimming pool is also cool btw the design. Well, the point is I will definitely stay at Mercure Hotel Pangkalan Bun again if I visit Pangkalan Bun/West Kotawaringin hehe. Oh yes, a suggestion, maybe for check-in, you don't need to use a deposit, and for check-out, you don't have to wait long to check in. The standard for a 4-star should be that you can check out right away without having to wait for the guest, especially waiting for 15 minutes is really long, this is just a suggestion. Btw, success always for Mercure Hotel Pangkalan Bun. I will definitely stay here again. Thank you
Original TextTranslated by Google
6/17
Response from Property: Dear Mr. Muhammad Iqbal Aji Pratama, Warmest Greetings from Mercure Hotel Pangkalan Bun. We are very grateful for the positive assessment and comments you have given regarding your visit to Mercure Hotel Pangkalan Bun. It is a pleasure for us to receive such positive comments from you. We will share your comments with our team. We are sure that these positive comments will serve as motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Sincerely, Prasetyo Budi Asst Front Office Manager