Mina Pelasa Hotel & Resto

Top! Cosy

I only stayed here one night for an early flight out. Firstly every staff member I came across was lovely and accommodating but the hotel itself is tired and disheveled. It definitely needs alot of TLC. The wall in my room (107) had what looks like rising damp, one of the power points was hanging out wires exposed, the mini fridge had black mould and wasn’t even turned on. The toilet seat was hanging off. The TV reception was so fuzzy you could hardly see. The bed had oil stains on the sheets; it didn’t look newly washed. There is a bit of noise around at night; motorbikes and fireworks. I had stayed at another hotel in the area that was $20 AUD cheaper per night, was much nicer also with a pool. I think there are better value for money hotels around. Disappointed with my stay.

I am currently staying here and am far from impressed. Not sure how they got excellent reviews. I have been in Bali for 3 weeks and this hotel is by far the worst value for money. I came from a cheaper 2 star hotel in Kuta that completely blows this one away. The room is a decent size with everything you need, nice balcony, good hot shower but be warned the drain in the bathroom has a really bad odour. It is not nice and nothing you do gets rid of the smell. I think they need to remove the stones in the shower as it may be causing it. Having said that the cleaners do a great job. Not a quiet hotel, you hear traffic noise, music from bars and clubs and I have no idea where the really bad karaoke till 1am in the morning came from but it was torture that even noise cancelling headphones couldn’t fix. No fault of the hotel but sound proofing in rooms might help. Oh and the rooster will be waking you up every morning at 5am so wear ear plugs. All of the people who say it is quiet have obviously never stayed in a quiet hotel. Food is average. I paid 30K for French fries - well 12 fries to be exact. Breakfast is woeful, fruit consists of 2 small pieces of watermelon and honeydew melon, eggs and toast that is cold and hard. Don’t bother asking for pool towels, you just get crappy white towels because they only have 7 pool towels for the whole hotel. You have 22 rooms but 7 towels- go buy some more!! Some hotels now have pool towels left in your room when you get there. A great idea as people reuse them. However for me the reason this hotel rates so badly is the staff. Apart from the 2 females and the older gentleman they are mainly young boys and the lack of maturity shows. They gather in the hotel (often on a staircase leading up to rooms) to smoke and talk loudly. I also saw one staff member throw a shoe at a bird and start laughing. That is unprofessional in my eyes. If you want to smoke and talk loudly go ahead but do not do it in front of guests, go out the back. I had to say something before it stopped. This hotel has the potential to be a lovely little boutique hotel but needs a few changes. It has a great hard product and as it is a small hotel it wouldn’t be that difficult to make changes to the soft product. A more personalised service, more professionalism from some staff, strong leadership, a better breakfast experience, and you have the makings of a boutique hotel that could attract a better clientele and therefore charge more. I hope the owners/managers take note of this review because I would love to see it improve.