Best Western Plus Augusta Hotel

Overall a good night's stay. Stay was friendly, place was clean and comfortable. Breakfast area was stocked, although scrambled eggs may of been better than what was served. No issues to speak of, what we expected and were overall satisfied.

Stayed for a week. Everything was great. We spent a little extra for the couch, that was worth it. Having a larger refrigerator was perfect for our stay. Staff was nice and helpful. They had everything we needed and our stay went without a problem. Definitely stay here again.

The staff is very friendly and accommodating, and everything is very clean. The beds were comfortable, and it was very quiet. I would recommend this property to anyone.

I walked in and waited 5 minutes at the front desk for someone to appear. Turned out the young man smoking in the parking lot was the clerk. He had to see me come in. I think this also explains why I was on hold for ten minutes when I called to ask if they accepted dogs. Also, breakfast was crappy. Otherwise, a decent place. Cheap compared to others nearby.

Given the price point for this stay it was remarkable. Great atmosphere, good service, nice room, etc. And, the breakfast was good (which I don't say often). Overall, this place was a great place for a long trip.

My first room was very dirty and disgusting that I made them switch my rooms. The 2nd room was better but still not very clean. I wiped down the entire room with Clorox wipes and they were black by the time I was done. I will never stay here again.

The desk clerk was very courteous, but she was not well supported by housekeeping and maintenance. First room the bed was not fully made, second room the door lock didn’t work. She found us a proper room. In the stairway at least one door didn’t close properly. This is a fire hazard!

Upon arrival, the lobby was clean and well maintained and the staff that we spoke to was very nice. However, we did not get any information for the wifi, breakfast times, and other information that is usually provided when checking into a hotel. We had to call multiple times to get the wifi information. The room upon first glance was okay. The room did have some dust and had old drink stains on the counters and nightstands, one of the bedside laps was not working, the phone looked as if it had not be cleaned in months, and the remote for the TV was not working. The bathroom was dirty upon arrival and the toilet had obviously not be cleaned before our arrival. We also never received any new towels or wash cloths and never had anyone come in to clean our rooms or even ask. Also on the day of checkout, around 11:30, someone (i assumed the maid?) came to our door to ask if we planned to leave at 12 or stay over. This was rude and kind of ironic as we never saw any other cleaning staff any other day but they were able to show up to ask if we planned to leave on time. Overall, I wouldn’t stay here again and would only recommend this place if someone needed a quick place to lay their heads. The front desk staff was nice and welcoming, but they need to update their cleaning standards. Overall, I wouldn’t stay here again but the front desk staff was very nice and welcoming.

Staff was very friendly and courteous. Area is noisy because it’s close to the interstate. Breakfast was adequate.