Hotellerie De Mascognaz

Mascognaz was brilliant, Chiara and Stephanie were an absolute credit to the hotel, really going above and beyond, with a smile. The daily menu was excellent, and we really enjoyed our time at the hotel. Spectacular views and comfortable, clean accomodation. I am leaving 4 stars, as I just felt some of the little things let the hotel down: (i) our sky TV didn't work, so Christmas day watching Christmas TV in English didn't happen, (ii) there were a few hiccups with the transfers, but these things happen, (iii) no fresh food for breakfast, there was a fruit bowl but it would have been nice to have some prepared fresh food with the meats/cheeses... (iv) no real attempt to feel Christmassy in the restaurants with the same "shopping" music played on cycle, (v) also kids in the spa area, running around, leaving sauna doors open, the jacuzzi was cold and one of the massage jets in the pool didn't work... As say, all minor things, but for me just took the edge off the 5 stars...We did enjoy our stay and we would strongly recommend a visit.

We have been coming to Champoluc for 20 years, and wanted to try this resort given its reputation. Lets start with the positive - this is a beautifully restored hamlet, and our chalet was spacious and beautifully appointed (which you would expect at this price point) We had a few minor negatives during our stay: - whilst the restaurant staff were all very friendly, food was very variable - some dishes were truly excellent, others were laughably bad. Everything is very rich. Breakfasts were tasty but limited. Bar prices are excessive - way higher than anywhere else in town, and drinks are average at best. They serve filtered tap water at dinner and have the cheek to charge you as if you are drinking San Pelligrino! - The spa is a decent facility, let down by the staff, who dont enforce the 'adults only' hours (and dont care when you point this out them). The spa is also a 15 minute walk from the main village, along an exposed pathway, so not exactly a relaxing place to go. And we had some MAJOR negatives: - transportation to the main town is via skidoo and minibus - more than once we were waiting 45 minutes in town to be collected, which becomes very dull after the initial novelty. Apparently they are struggling to find drivers, but when you point out the issue to management they dont seem to think it is an issue(!) - the skidoos themselves are a major health and safety issue. You sit in a four person 'chariot' attached to the back of the skidoo, and ours became detached when the skidoo hit a bump on the track, causing the chariot to crash into the skidoo, leaving us shaken and with minor bruising. Luckily this happened on the flat path - had it happened on the steep mountain path it would have potentially been fatal. Again on reporting this to management we got little more than a shoulder shrug. We checked out early because of this, and I would urge anyone using this transport to be very cautious. The resort's biggest issue appears to be new management, who arrived recently from Germany - they completely lack the ability to run a resort of this class and are ruining it as a result - you can sense the tension among the longer-serving staff. We will not be returning - there are fabulous hotels in the village that do so much more to deserve our custom.

We were a large group celebrating a special event and the fantastic staff could not have done more to make this a truly remarkable trip. The accommodation is beautiful (rooms may seem small but thoughtful and interesting), amazing spa and massage, an excellent local guide that took us on two spectacular walks, and great food and wine. Super value for money - many of us are planning to be back soon!

Highly recommend this professional and beautiful hotel - staff were delightful and so accommodating. Couldn’t have asked for more from my room - they responded to my requests really promptly and kept offering to help. I came away feeling pampered and rested The setting is stunning 💓💓💓💓

Where to begin... My husband and I took our first vacation in the mountains this past weekend at Hotellerie de Mascognaz and we had an incredible experience! A SPECIAL thank you to Giuseppe and Laura for their exceptional restaurant service. It's amazing to see young, passionate staff members who go above and beyond to make the guests happy. Everything was perfection, from the cozy room to the top notch service and the breathtaking surroundings! It felt as if we were in a secluded mountain village with all the comforts we could ask for. We also traveled with our English Bulldog, Rocco, and he had the best time! The staff and hotel are extremely pet friendly and we found everyone to be extremely respectful, friendly, and available. We will surely be back soon!

Where to begin... My husband and I took our first vacation in the mountains this past weekend at Hotellerie de Mascognaz and we had an incredible experience! Everything was perfection, from the cozy room to the top notch service and the breathtaking surroundings! It felt as if we were in a secluded mountain village with all the comforts we could ask for. We also traveled with our English Bulldog, Rocco, and he had the best time! The staff and hotel are extremely pet friendly and we found everyone to be extremely respectful, friendly, and available. We will surely be back soon!