Verified traveler
28 Januari 2024
We stayed there for a total of six nights and did not get our room made-up once while we were there. We asked to have the room cleaned many times, and the house cleaning staff continued to skip our room every day. We were not the only guests having this issue, and some even checked out early due to the condition of the hotel. Upon our arrival, the sheets and towels were stained and the heat was turned off in the room, despite the outside temperatures being 10 below zero. We cranked the heat all the way up and it never warmed up in the room. The first night we slept in our coats and winter hats. Maintenance was never sent to check to see if the heater was working or attempt to fix it. We had to purchase space heaters to keep warm. The smoke detector was missing in the room, and apparently the manager was aware that many rooms were missing smoke detectors. The room keys would stop working all the time and we had to walk back down to the front desk at least once a day to have them reactivated. We absolutely will never stay here again. The saving grace was the night front desk worker, J (with the red hair) who went above and beyond to help us and honestly was the best customer service we have ever had at a hotel. She worked her hardest with the resources available to her to address the issues. I sincerely hope the management of this hotel gets their act together for the sake of future guests, but they will not be getting my money again…
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