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Ulasan terverifikasi
Lokasi4.8
Fasilitas4.6
Layanan4.6
Kebersihan4.8
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Tamu
1 Tempat Tidur Ukuran King, Deluxe dengan Sofa Bed
Menginap di Okt 2024
Keluarga
9 ulasan
3.7/5
Diposting pada 7 Okt 2024
Initial Room Issues:
Upon settling into our room, we were immediately disturbed by a persistent cracking sound coming from the windows. It was loud enough to wake us up multiple times throughout the night, occurring every 5 to 10 minutes. This was incredibly frustrating, particularly after a long day of travel.
Response to Complaints:
The next morning, we reported the issue to the front desk and speculated that the noise might be coming from one side of the building. We requested to switch to a room on the opposite side before heading out for sightseeing. However, upon our return later that evening, we were given a room on the same noisy side, just one level up. This felt dismissive of our concerns and came across as a lackluster attempt to resolve our issue. It seemed as though they thought we were merely seeking an upgrade rather than genuinely wanting a quiet place to rest.
Final Room Change:
After expressing our dissatisfaction once more, the staff finally moved us to another room on the opposite side of the building. While this room was slightly larger and had the benefit of not placing the bed right next to the window, the cracking sound persisted. Although it wasn’t as disruptive as before, it was still disappointing that the initial concerns hadn’t been fully addressed.
Culinary Highlight:
On a positive note, the food at the hotel’s restaurant was excellent. The dinner was delicious and a highlight of our stay.
Conclusion:
While the restaurant offered great meals, the room issues and lack of effective communication left much to be desired. I hope the hotel can improve its responsiveness to guest complaints in the future.
Terjemahkan
Instanttraveller
1 Tempat Tidur Ukuran King (hanya shower)
Menginap di Jan 2024
Pasangan
14 ulasan
5.0/5
Fantastis
Diposting pada 29 Jan 2024
Definetly the best hotel in Tokyo without a doubt. Everything from staff service to room.
Terjemahkan
NOMINERDENE
1 Tempat Tidur Ukuran King (hanya shower)
Menginap di Jul 2024
Pasangan
7 ulasan
5.0/5
Fantastis
Diposting pada 12 Jul 2024
Location is very convenient to go around the Tokyo. All services and breakfast are excellent. If my husband and I visit Tokyo again, we will definitely choose it.
Terjemahkan
Syrena chen
1 Tempat Tidur Ukuran King dengan Pemandangan Menara
Menginap di Jan 2024
Keluarga
4 ulasan
5.0/5
Fantastis
Diposting pada 1 Feb 2024
Great view view I love it!!! I would definitely recommend others!
Terjemahkan
Heng Jie
1 Tempat Tidur Ukuran King (hanya shower)
Menginap di Des 2023
Keluarga
3 ulasan
4.7/5
Menakjubkan
Diposting pada 21 Des 2023
Very well located, subway station is just located in the same building. Satisfied with the amenities provided by the hotel. Room is spacious and cosy.
Terjemahkan
EthanWEI
1 Tempat Tidur Ukuran King (hanya shower)
Menginap di Mar 2024
Keluarga
90 ulasan
5.0/5
Fantastis
Diposting pada 19 Mar 2024
This five-star hotel is unique in that it offers unrivaled comfort and first-class service. Whether you are traveling for business or on vacation, this place has it all. I was impressed by the fact that the hotel rooms are equipped with modern amenities and thoughtful details. What's more, the hotel attendants are always smiling and enthusiastic, making me feel friendly and cozy.
Terjemahkan
TVDVA
1 Tempat Tidur Ukuran King, Deluxe dengan Sofa Bed
Menginap di Des 2023
Pasangan
9 ulasan
5.0/5
Fantastis
Diposting pada 2 Jan 2024
From Sydney - in town for New Year.
Will be back! great property.
Terjemahkan
Tamu
1 Ranjang Ukuran King dengan Pemandangan Kota, Premium
Menginap di Mei 2024
Keluarga
3 ulasan
4.5/5
Sangat Baik
Diposting pada 15 Mei 2024
Very clean and tidy
Terjemahkan
Tamu
1 Ranjang Ukuran King dengan Pemandangan Kota, Premium
Menginap di Agt 2024
Pasangan
4 ulasan
5.0/5
Fantastis
Diposting pada 10 Sep 2024
goood
Terjemahkan
Tamu
1 Tempat Tidur Ukuran King dengan Pemandangan Menara
Menginap di Okt 2024
Bepergian dengan teman
20 ulasan
5.0/5
Fantastis
Diposting pada 7 Nov 2024
酒店位於虎之門山地鐵站,交通十分方便,提前到了一點,因為有房空出來,前台小姐姐給我們提前辦了check in. 房間景觀很棒,可看東京塔。早餐在一樓,餐食種類多,有一部分餐食需要另點,我們覺得不用另點也足夠了。 房間裏可以欣賞到晨、昏、夜的東京塔。
Terjemahkan
Tamu
1 Tempat Tidur Ukuran King dengan Pemandangan Menara